Customer Ratings & Reviews

Hello Updatetrouble,

Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you are noticing that the battery in your Ring Stickup Camera is dying we recommend adjusting your motion settings as frequent motion alerts can drain your battery faster.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner.

The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that
were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.
.Thank you,Jamila with Ring

Hi Mike, thank you for taking the time to share your feedback. It can sometimes take a bit of trial and error to find which motion settings work best for your home and preference. Try adjusting not only the Motion Zones, but also the motion sensitivity to help decrease false alerts. You can learn more here https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. If you have any other questions about your Stick Up Cam, check out the Ring community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello omnis,

Your experience with Ring is our top priority, and it is important to us that when investing in our products they meet your need and expectations. We agree that getting the most life from your Ring notifications is essential, so that it can provide you with round the clock coverage.

You can adjust your motion settings to a higher sensitivity, enable/disable certain zones, or change the motion frequency. Motion Frequency is a user-accessible control that allows you to adjust your motion detection protocols to provide a balance between consistent alerts and preserving battery life. This article will detail exactly what Motion Frequency is, and how you can best utilize it to optimize your Ring device's motion detection capabilities: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

For any additional motion detection questions, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hi GordonW.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Stick Up Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the camera to your network. To reconnect a Ring Stick Up Cam to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hello Manny,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello there, Best Buy customer

We understand how important it is for a Ring device to connect you to a live view as quickly as possible. If your Stick Up Cam is not doing so, try the following steps:

- Reboot your Camera using the Ring app: https://bit.ly/3YQo5uQ.
- Reboot your router by unplugging it for a few seconds and then plugging it back in.
- Check the signal strength of your camera, also known as RSSI: https://bit.ly/3KuZwjx.

If these steps do not help, visit our Community page, where other neighbors like yourself can ask for help from other members of the community: https://community.ring.com/.

Best wishes,
Ivan from Ring

Hi PamL.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. Being able to rely on the alerts to know when you have visitors is an essential feature of the Ring Stick Up Cam. We want to work with you to make sure we get the motion detection working as intended. We are confident we can resolve this together today.

It sounds like you have some concerns with the motion detection of your device. The Ring Stick Up Cam offers advanced motion detection with customizable motion zones so that you can be alerted to the motion you want to be. The customizable motion zones let you focus on specific areas that you want your Ring device to cover and ignore high-traffic areas you don't want to monitor. By customizing these zones, you can reduce the number of false motion alerts, such as cars driving by or trees moving in the distance.

When setting up your motion zones, you will want to make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your motion zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hey Norman, it's great to hear that you're enjoying your Stick Up Cam so far. If you have any questions on how to use your Stick Up Cam, or what features are available, you can find answers in our Help Center https://support.ring.com/hc/en-us/sections/360006458791-Stick-Up-Cam-Battery-Solar-3rd-Generation-. Thanks for sharing your feedback. Best wishes, Ashley from Ring.

Hello Badcamera,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Stick Up Cam is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

One of the most important measurements in your Ring security network is the strength of your wifi signal. There are three main factors that can weaken your wifi quality:

- Physical Obstructions: Certain materials can reduce the range of wifi signals (or even block them). Here are some examples of things that can interfere with your Ring device’s signal strength:

Heavy-duty walls and floors made of materials like concrete, brick, or metal.
Household objects such as fish tanks, bookcases and mirrors.
Windows made of Low-E glass also cause interference.

While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.

- Competing wifi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

-Other electronics: This is a difficult kind of interference to detect, as it can come from almost anything—even from appliances such as microwave ovens and baby monitors that aren't connected to your wifi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.

We would like to work with you directly to turn around your Ring experience. Please reach out to us directly via our community forum at https://community.ring.com/. We are confident with a few simple setting changes, we can get the Stick Up Cam to function as it is intended.

Thank you,
Antonio from Ring

Hello Tonyexpress,

Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are having trouble keeping your Ring Stickup Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360020663091-How-to-Connect-the-Ring-Solar-Panel-to-your-Stick-Up-Cam-Battery.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Stickup Camera battery concern.

Thank you, Jamila with Ring.

Hello Corrie,

Thank you for taking the time to share your experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Stick Up Cam is designed to work in many environments to provide you with peace of mind and security.

When experiencing video issues, it may be due to distance, nearby interference, network limitations or a combination of these. All these factors play a big part in the overall connectivity and quality of the live video. The link below has some great troubleshooting steps you can try if you are experiencing video issues:
https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hi SherritaC.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring device is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plans. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JeffK.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring device is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plan. The Ring Protect Plan is a subscription that gives you access to paid features for your Ring device. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi there, it's definitely important to be able to rely on your Stick Up Cam to keep an eye on your home. The battery life can be impacted by various factors, including the weather, the number of events recorded, and the wifi signal. I'd suggest reviewing the information about battery drain here https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. Improving the wifi signal may help improve the video quality and the battery life. For any additional questions, check out the Ring Community at https://community.ring.com/ for help from other neighbors. Best, Ashley from Ring.

Hi DieshialashawnG.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not operating as expected. The Ring Stick Up Cam is our leading indoor and outdoor-ready security camera with flexible mounting options. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

The more events captured by your Ring devices, the more your battery is used. Using Live View can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.

Hello sirlewis,
Thank you for leaving a review. Our top priority at Ring is
to ensure that our customers have the best possible experience with our
products and services. We truly value our consumer's feedback, simply because
it helps us improve not only the product from a consumer standpoint, but also
our standards of service.
If you are noticing that the battery in your Ring Stickup Camera
is dying we recommend adjusting your motion settings as frequent motion alerts
can drain your battery faster. While batteries in Ring
devices can go months between recharges with normal use, this is dependent
on a number of factors in your home’s environment, such as the local weather and
the number of activities captured. This article will detail some of the
factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.
Ring Community was launched to help deliver
the most current news and educational information to our neighbors. This online
forum is divided into four categories: Product Boards, Ring Updates, Tips +
Tricks, and a Moderators’ Corner. The Product Boards are where you can begin
new topics with your questions or feedback; there is also a search option which
helps you find topics that were already posted by other neighbors. We invite
you to visit our site at https://community.ring.com/ today.
We look forward to hearing from you, if you
have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring

Hello Jack, Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help. In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device. Thank you, Jamila with Ring

Hi Awesome. Your Stick Up Cam is key to your peace of mind and I'm happy to offer some troubleshooting help. If you find that the battery seems to be draining more quickly than expected, check out our Help Center article here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. That article will cover all of the potential causes of why your battery is draining too quickly and what you can do to fix it. If the solutions presented in that article don't help, try searching the Ring Community at https://community.ring.com/ for ideas and tips from other neighbors. All the best, Ashley from Ring.

Hi EdwardS.

Thank you for sharing your experience with us!

We understand that having longevity in a battery-powered security device, such as the Ring Stick Up Camera Battery, is crucial when it comes to monitoring your home, especially if you are gone for an extended period of time. We would love to work with you on finding the best solution for your home environment's needs.

It sounds like the battery in your stick-up camera died much faster than expected. Ring devices' batteries are designed to last months between charges under normal conditions. However, real battery life is dependent on factors in your home's environment, such as local weather, the number of events captured, the frequency of activation, and wifi connectivity.

If your device is capturing an excessive number of events each day, you will likely need to recharge your battery sooner.

To prevent excessive activity notifications, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly" or "periodically," or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for additional tips on prolonging the battery life of your device: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: product boards, Ring updates, tips and tricks, and a moderator's corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site today at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hello Nelle, Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint. Rest assured, we’re here to provide you with some information regarding device ownership and how Ring is protecting our neighbors by adding these safeguards. If you got a message saying that your Ring device is registered to someone else, this means at some point, another person started the setup process in the Ring app. If you purchased it from a retailer, you should return the device and request a replacement. Here is a helpful article that elaborates on this in more detail: https://support.ring.com/hc/en-au/articles/4403292609044-Device-still-registered-to-its-owner-error-during-setup. Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring.