Customer Ratings & Reviews

Hi FrantzL.

Thank you for taking the time to share your feedback with us. We are pleased to read that you are finding value in your Ring Stick Up Cam. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We invite you to reach out to our community if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi EricT.

Thank you for taking the time to share your experience with us.

We understand how important it is for your device to detect motion consistently and reliably. The Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) is designed to detect motion based on your specifications so that you are notified of all motion events that matter to you. We would love the opportunity to work with you to get your device performing optimally for your home's environment.

It sounds like you have some concerns with your device's motion detection. If your device appears to be missing a lot of motion, you may want to check the motion frequency setting. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you.

Follow these steps to adjust the motion frequency:
Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Select the device you'd like to adjust.
Tap Motion Settings.
Tap Advanced Settings.
Tap Motion Frequency.
Select Frequently, Regularly or Periodically.
Frequently: Motion detection always stays active. Shortest battery life.
Regularly: Motion detection takes a short break after each Motion Alert. Medium battery life.
Periodically: Motion detection takes a longer break after each alert. Maximum battery life.
Tap Save in the upper-right corner.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

Thank you,
Miyuki from Ring.

Hi Ranger8745. Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Stick Up Cam. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

It sounds like you are experiencing some connection issues with the device. Stick Up Cam Battery is a versatile security camera that can be used both indoors and outdoors. Ring Stick Up Cam Battery features 1080p full HD resolution, Color Night Vision, Two-Way Talk, HD video recording, a wide angle view, and Customizable Motion Zones.

Ring Stick Up Cam is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. Usually, devices falling offline repeatedly is related to poor WiFi connectivity caused by signal fluctuations, channel congestion, or data loss.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device.

Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.

A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.

We recommend adding the Ring Chime Pro to your network. The Chime Pro (2nd Generation) extends wifi coverage through your house specifically to a Ring device. This device helps to extend your wifi signal to boost the network for all your Ring Video Doorbells and Cams.

We invite you to reach out to our Community for more information on your Ring Stick Up Cam. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Melissa from Ring.