Customer Ratings & Reviews

Hi FaithR.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Smartshopper.

Thank you for taking the time to share your experience with us.

We understand the importance of having clear video from your device so that you can see who is on your property. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the concern you mentioned in your review.

It sounds like you have some concerns with the video quality you are experiencing. The Ring Stick Up Cam Battery features 1080p full HD resolution. Poor wifi signal strength from your router could be the culprit for your video problems. Follow these steps to test your wifi signal strength:

Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera.
Answer the event and examine the resulting video.

Below are the possible outcomes from this test:

Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extend your wifi signal with a wifi extender like the Ring Chime Pro.
Footage is heavily pixelated: If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
Severe pauses in Live Video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.
Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on, Then see if there's any difference when it's back on line.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello Chris,
Thank you for taking the time to share your experience with us. We appreciate you bringing this to our attention. It is imperative that our customers receive the support they need, in order to resolve their concerns. We know how important it is to have peace of mind when it comes to your home security. Your Ring App is intended to provide this for you. Please know that we are here to assist you and are confident that we can find you a resolution in a timely manner.
Based on your review, it seems that you are having trouble with setting up your Ring device on your IOS phone. We want to confirm that you are running the most up-to-date software version on this mobile device. Our Ring App is compatible with IOS devices running 12+ software versions. Here are instructions for downloading the most recent Ring App version, once the operating system has been updated: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App. If performing both of these updates does not resolve your concern, there could be an unknown network error causing the repeated failed setups. Here is a helpful article to review: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your failed setup concerns.
Thank you,
Jamila at Ring

Hi EricaD.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. The Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to motion detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature in the Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
To ensure that your cat is detected, we recommend enabling record for "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi COSMO.

Thank you for taking the time to share your experience with us.

We understand the importance of having all relevant product information prior to purchasing. Having a solid wifi connection ensures you do not miss any activity around your home. We are eager to provide you with a solution for the concern mentioned in your review.

It sounds like you have some concerns with connecting your Ring Stick Up Cam to your new home wifi network. The Ring Stick Up Cam is compatible with 802.11 b/g/n wifi connections at 2.4 GHz. We recommend a minimum upload speed of 2 Mbps per device. Follow these steps to connect your Ring Stick Up Cam to your new wifi network:

Open the Ring app.
Tap the menu (≡).
Tap Devices and select the doorbell or camera you'd like to reconnect to wifi.
Tap the Device Health tile.
Under Network, tap Change Network, and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

Visit our support center if additional information is needed.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hello tenntazz,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hi there. Making sure you get the most out of your home security is an important concern. The Ring Protect Plan is an optional subscription that offers additional features for your Indoor Cam. To learn more, check out this article in our Help Center https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. Without a Ring Protect Plan, you can still use your Indoor Cam's Live View and receive notifications when motion is detected. For any other questions, try searching the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello Kevv,

Thank you for leaving a review. Ring understands how important it is for you to manage your account. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. Requesting your data should be a seamless process, and we would like to provide you the steps needed to, so you can take full control of your account.

Based on your review, it seems that you may have not set up the two-factor authentication feature in your Ring App. Two-Step Verification means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This second piece of information is a randomly generated code that will be sent to your mobile phone. Enter the code, and you will have access to your account. This means that in the future, you will have more secure access to your Ring products. To set up two-factor authentication, please see our help center article: https://support.ring.com/hc/en-us/articles/360039693891-Enhancing-Security-with-Two-Step-Verification.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you, Jamila with Ring

Hey Lakemom

We appreciate you sharing your feedback. We have this Help Center page with a few more steps to try for a Ring device that keeps falling offline: bit.ly/3H7dBAr.

Best wishes
Ivan from Ring

Hello videos,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hello GardenCam,

Thank you for taking a moment to leave your review on the Ring Stick Up Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance.

Thank you,
Alexis with Ring

Hi RichardS.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Stickup Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Stickup Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some information to resolve the concern you mentioned in your review.

It sounds like you are enjoying the features of your Ring Stickup Cam, but you have some concerns with the battery life. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured.

Ring solar devices require 3 to 4 hours of direct sunlight a day. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain to your lithium-ion battery.

If your battery life is still relatively short even with plenty of direct sunlight, motion events are probably draining the power, and you will likely need to recharge your battery sooner. Using Live View often can also drain your battery faster.

To prevent excessive activity notifications, adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Regularly or Periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Barbie1.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Outdoor Cam (Formerly known as the Ring Stick Up Cam) are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. Your Ring Camera or Doorbell should automatically reconnect to wifi after a temporary wifi or power outage. If your Ring device doesn't automatically reconnect, the issue may be that the signal is not strong enough. If the signal is weak or unstable, your Ring device will have a harder time being able to reconnect after an outage. You can check the signal strength of your device by accesssing the Device Health section of your Ring application.

For more information on your Ring Outdoor Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi Chaseone.

Thank you for taking the time to share your experience with us.

We understand how critical it is for your Ring Stick Up Cam Battery perform consistently and reliably. The features and technology provided by the Ring Stick Up Cam Battery are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like you have some concerns regarding the battery life and motion detection of your device. The rechargeable battery can go months between recharges with normal use. However, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices
Tap the individual device (video doorbell or security camera) you want to check
Tap Power Settings to check your Battery Level percentage and Feature Power Usage
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length

Adjusting these settings can impact both the battery life and the motion events you see. Specifically, the motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you.

How to adjust Motion Frequency
Tap the menu (≡) on the top left of the Dashboard.
Tap Devices.
Select the device you'd like to adjust.
Tap Motion Settings.
Tap Advanced Settings.
Tap Motion Frequency.
Select Frequently, Regularly or Periodically.
Frequently: Motion detection always stays active. Shortest battery life.
Regularly: Motion detection takes a short break after each motion alert. Medium battery life.
Periodically: Motion detection takes a longer break after each alert. Maximum battery life.
Tap Save in the upper-right corner.

Visit our support center for more tips and tricks to optimize the performance of your Ring Stick Up Cam Battery.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Scootir,

We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended as it offers a level of security in your home.


Based on your review, it seems that you are not fully satisfied with your Ring Stickup Camera. If your device is not working as intended we recommend resetting your device. To reset your Stickup Camera.press and hold the setup button for 10-15 seconds and release. Once the white light on the the device stops blinking proceed with the setup process. Please see our help center article for further help:https://support.ring.com/hc/en-us/articles/115001989986-Setting-Up-Your-Ring-Stick-Up-Cam-in-the-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hi sick.

Thank you for taking the time to share this feedback with us.

We understand the importance of having all relevant product information prior to purchasing. Being able to save, download, and review footage captured by your Ring Stick Up Cam is a valuable feature of the Ring Protect Plan. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like there was some confusion regarding the optional Ring Protect Plan. The Ring Protect Plan is a subscription that gives you access to paid features for Ring devices. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account.

Without a Ring Protect Plan, you can still view real-time video for Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello AngryCustomer,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Stickup Camera right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.