Customer Ratings & Reviews

Hi PriscillaM.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Stick Up Cam capture all the correct motion events. The Ring Stick Up Cam was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like the device is not performing as expected in regards to person detection. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people and other motion in your Ring app. To enable "Smart Alerts," please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello WTak.

Thank you for taking the time to share your feedback with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like your Ring Stick Up Cam is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Stick Up Cam functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds.

Follow these steps in the Ring app to reconnect the Ring Stick Up Cam to your wifi network:

1. Open the Ring app.
2. Tap the menu (≡).
3. Tap "Devices" and select the camera you'd like to reconnect to wifi.
4. Tap the "Device Health" tile.
5. Under "Network," tap "Change Network" and follow the prompts in the app.

Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi user262151.

Thank you for sharing your experience with us!

We understand how critical it is to be able to monitor the comings and goings of your home while the Ring Stick Up Cam Battery stays connected to your home’s wifi network properly. The Ring Stick Up Cam Battery was designed to work both indoors and outdoors with the proper connection. We would love to help get everything working for you quickly! Ensuring there is a solid network connection so you do not miss a notification is our top priority.

It sounds like your device is continuously falling offline. If a device frequently goes offline, it usually lacks a strong wifi signal.The Ring app can be used to check your RSSI (received signal strength indicator) and optimize your wifi signal strength.

To check your RSSI in the Ring app:

1. Tap the three lines (☰) on the top left corner of the dashboard.
2. Tap Devices and select any of your Ring devices.
3. Tap Device Health.
4. Under "Network," look for "Signal Strength."

Your RSSI in the Ring app will be green, amber, or red to indicate connection strength. If it shows amber or red, you may need to improve the signal to the device. Visit our support center for some quick tips on how to get a stronger wifi signal for your Ring device: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

All the best,
Nicole from Ring.

Hi there, I understand wanting to ensure your packages are safely delivered. Like many other smart devices, Ring devices may be affected by illegal targeted
attempts to interfere with their Wi-Fi connection. For concerns with your network security, we always recommend getting in touch with your internet service provider. They can help review your network security settings and make any adjustments needed. If you're experiencing connectivity concerns with your Ring devices, feel free to reach out on the Ring Community https://community.ring.com/ for assistance from other neighbors. All the best, Ashley from Ring.

Hi JosephJ.

Thank you for sharing this feedback with us.

We understand the importance of having a solid charge on your Ring Stick Up Cam Battery so that you can have a longer time between charge cycles. The features and technology provided by the Ring Stick Up Cam Battery are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like the battery in your device is not showing a full charge after charging it. To charge your battery, use a common Micro-USB cable, such as the orange one included in your Ring box. Plug it into any USB power source. The battery can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.

The battery charge percentage will not change in the Ring app until the fully charged battery is reinserted into the device and the device is online. Visit our support center for additional information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi AlondraM.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Stick Up Cam battery to last for extended periods of time. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some information to resolve the concern you mentioned in your review.

It sounds like your battery is draining more quickly than expected. The rechargeable battery in the Ring Stick Up Cam can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your motion sensitivity slider to a lower sensitivity.
Redraw your customizable motion zones.
Change the motion frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi DaveL.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security.

It sounds like the device is not performing as expected. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

We invite you to reach out to our community if any additional information is needed regarding your Ring Stick Up Cam. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi JoseR.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Stick Up Cam battery device. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We can definitely assist you with this today to ensure your Ring device is working as intended.

It sounds like the battery is not charging as expected. To charge the battery for your Ring Stick Up Cam, follow these steps:

Open the battery compartment by twisting the battery cover counter-clockwise to unlock it, then removing it from your Stick Up Cam.
Remove the battery by pressing the release tab.
Plug your Micro-USB cable into the battery's charging port. Your battery is fully charged when only the solid green light is on.
Slide the fully charged battery back into the Stick Up Cam until it clicks in place.
Place the battery cover back onto your Stick Up Cam.

Please note that the battery charge percentage will not change in the Ring app until the fully charged battery is reinserted into the device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello kidd,

Thank you for taking a moment to leave your review of the Ring Stickup Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Tomjh,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Stick Up Cam's are intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

The Ring Stick Up Cam is designed to work in many environments to provide you with peace of mind and security. Please be sure to push the included power cord in firmly, until you hear a click. Next, if you're not able to successfully complete a setup, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, these devices like to be rebooted about once a month for optimal performance.

Your Stick Up Cam has an LED light located on the front to show you the status of your unit. A blinking blue light can indicate several different statuses, including setup mode, or in most cases the device is doing a firmware update after setup is complete.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hi MarkcG. I'm glad to hear your Stick Up Cam was easy to set up, and I'd be happy to help point you in the right direction here. The battery should not drain that quickly, so I'd recommend reviewing the troubleshooting steps here https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. Adjusting the motion settings and ensuring the Stick Up Cam has a strong wifi connection should help improve the battery life. If you have any other questions or concerns, try searching the Ring Community at https://community.ring.com/ to find answers from other neighbors. All the best, Ashley from Ring.

Hi Bryan, I'd be happy to clarify what you can expect with or without a Ring Protect plan. Without an active Ring Protect subscription, your Ring Stick Up Cam will still detect and notify you of motion. You can also access the Live View via the Ring app to see what's going on. To activate video recording, you need to have an active Ring Protect subscription. To learn more about what features are available with the Ring Protect plan, check out this Help Center article https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. If you have any other questions, try asking the Ring Community at https://community.ring.com/ where other neighbors can provide an answer. All the best, Ashley from Ring.