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Customer reviews

Rating 4.8 out of 5 stars with 474 reviews

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    Rating 4.8 out of 5 stars

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98%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-474 of 474 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Needs more features

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing missing from the ring home camera arsenal was a pan and tilt camera. And this does just that, pan and tilts. This camera is able to rotate 360 degrees, and is wired via a usb-c cable (no battery option). The video quality is 1080P which, and the two way talking capability is great for communicating with whoever is in your home. What this pan and tilt camera does NOT do is automatically detect and follow motion. Meaning, if I am walking past the pant and tilt camera, it will not follow my motion the same way that alternative cameras in this space can do. If you are invested in the Ring ecosystem, this pan and tilt will still fill a void but it won’t be ground breaking. I will say the various mounting options allow you to mount the camera to the ceiling or to the wall and get 360 coverage from that vantage point, provided that you are ok with manually monitoring your area. In the space of indoor security cameras I expect everything I previously mentioned to be a part of the package. I also expect there to be a feature that allows effortless motion tracking with no input from the user, other than initial set up.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Doesn't quite hit the mark...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying I already own a ring door cam as well as a ring stick up cam, so I was super excited to try this one out... until I received and opened it. Setup is super easy if you already have a ring account, a few clicks and you're good to go. My problems with this camera start with it being corded. Some might like that feature as you never have to charge the battery. I however hate that it's corded. I wanted to mount this on a wall, because I know we would get the best coverage doing that. Unfortunately, because of it being corded I would've had to look at the stupid cord 24/7. And to me that's an eyesore. The 2nd issue I have with this cam is the privacy cover. You'd think that it would be automatic and not manual. You literally have to walk up and physically move the cover. So of course you cannot undo that on the app either, you'll have to go and switch it back. The third issue I have with this cam is that the pan/tilt is also not automated, and is also MANUAL. So if someone were to walk past the cam it will not follow the movement. You would have to get the notification, open the app to live view, and then use the arrows to have the camera follow along. Kinda useless if I always have to be watching and manually move it myself. All in all this camera is decent. The picture is great & it doesn't miss anything as far as catching movements. I am just disappointed with the performance of the added options. But at this price point I should've known better than to expect something that "fancy" or advanced.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi Dawntastic1.

      Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Pan-Tilt Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concerns mentioned in your review.

      The Ring Pan-Tilt Indoor Cam is a plug-in device. We suggest that you purchase the Ring Stick Up Cam or Stick Up Cam Pro if you are looking for a camera that has wireless capabilities. Your feedback as it is important to us, as we use it to improve our neighbor's experiences.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

      Thank you,
      Melissa from Ring. Ring

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great pan/tilt--major upgrade from gen 1

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gen 2 pan/tilt camera is a major upgrade from its predecessor. This camera has the pan and tilt functions built in directly with no additional mount or equipment needed for the pan/tilt functions which is a major improvement over the previous option which required a separate pan/tilt base/motor that took over the battery compartment. The downside to this model is that it is only available wired so you are somewhat limited in your mounting locations. Upon power up the camera automatically calibrates to its home position. During setup in the app you can customize the home positions. Mounting hardware is easy to set up and all you need is a drill and screwdriver for permanent mount. It would be nice if you could adjust the pan/tilt without being in live view, but this isn't a big deal. The camera will automatically recalibrate after power failure and the privacy shield is a nice touch if you have it mounted somewhere that you might not want constant video recording. The microphone is quite sensitive and does pick up conversations in other parts of the house. Just a caveat to those who may be concerned about in home cameras. Motion sensitivity can be quite high so adjust as needed. We got this camera to monitor our cats food/water intake and the motion sensor is sensitive enough to pick up the bubbling on the water fountain when set to high. Image quality is fantastic. Love this camera!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    All Seeing Ring Cam

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ring - Pan-Tilt Indoor Cam with 360° Horizontal Pan Coverage is basically like the other ring cameras, but has been enhanced a hundred times!. Setup was just like any discovery on the Ring App. But where the standard Ring cameras stops, the Ring - Pan-Tilt Indoor Cam with 360° Horizontal Pan Coverage takes over scanning the horizon from left to right with 360 degree views. And in actuality, it overlaps more than 360 degrees view from full lock to full lock. It can look up and and look down as it revolves on it's base. Functionality, you control the view from the Ring App in live view. Honestly, this is one of the best security cameras to come from Ring. You could use one camera to view the the whole room. It has motion sensor and two way talk, as with the other ring cameras. If you have to say that there is drawback, you can't view 360 degrees the whole time. It so nice to have the ability to pan and tilt, the room. When I upgrade/update my other Ring cameras, I will definitely upgrading to the Ring - Pan-Tilt Indoor Cam with 360° Horizontal Pan Coverage! I highly recommend it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SHOULD HAVE ORDERED FRIM AMAZON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star because Best Buy lied about shipping. I should have ordered from Amazon

    No, I would not recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi Kaanul.

      Thank you for taking the time to share your experience with us. We understand the importance of a seamless ordering, setup, and installation process, as this allows you to start using your Ring Pan-Tilt Indoor Cam right away. The features and technology provided by the Ring Pan-Tilt Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. Please know that we take your peace of mind seriously, and we are here to assist in finding you a resolution.

      In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

      Thank you,
      Melissa from Ring. Ring

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Pan/Tilt for Ring finally!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR - This is a great indoor camera if you're in the Ring ecosystem. The pan/tilt feature works well and Ring's app and ecosystem deliver good value for the casual user. The only downside is the microphone and speaker are not omnidirectional; it doesn't do very well at picking up sounds that the camera is not facing. It's also unfortunate that Ring couldn't include 5Ghz Wifi in this new camera. After using this camera for about a week, I'm mostly satified with this latest camera in Ring's ecosystem. The camera itself is about the same size as Ring's basic indoor and stick-up cameras and the resolution is approximately the same. The camera connects using a 10-foot USB A to C power cord to a relatively small 10W AC adapter. The camera can pan/rotate a full 360 degrees and tilts approximately 160 degress (?). It moves/turns relatively quick. It includes motion detection the same as all of Ring's other cameras do, but unfortunately, the camera doesn't take advantage of the pan/tilt capability to track the motion/person moving across the room. The night vision feature works well, and it includes a "color" night vision feature. The two biggest downsides are the camera is reliant completely on cloud connectivity; there is no ability for local storage to a microSD card, and the camera can only connect to 2.4 Ghz wifi, and Ring recommends minimum bandwidth of 2 Mbps. Overall, this is easily the best choice from the Ring ecosystem for an indoor camera option. Hopefully a future version, perhaps as a pro model, will correct the two minor deficiencies for local storage and wifi compatibility.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi Raiders.

      Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

      Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

      Thank you,
      Melissa from Ring. Ring

  • Rated 1 out of 5 stars

    Hacked

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that whybamni havked it makes no sense to me.

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent Camera

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ring Pan and Tilt Camera. On first sight its is like a smaller Ring stick up camera sitting on a base. It has a swivel cover so you can cover the camera for privacy- a nice touch. The base is weighted so the camera is stable. It requires a USB C adaptor which is supplied, and also a mounting base. The mounting base allows the camera to be wall mounted, and it sits on the mount like a shelf. Set up was easy as I already have the Ring app and another Ring device. For storage, there is no SD card and will cost you $30 a year or $3 a month. I think there are multiple plans for multiple devices but you cannot set up in the app and muts login in through a computer. Once set up, the camera and pan and tilt worked well. The resolution and picture quality was an improvement over my Ring door bell. Low or night was decent althought there was room for improvement. Operation of the pan and tilt was good but the tall camera, did look a bit awkward as it tilted, but it never did fall over! The process of panning and tilting was a bit slow but it may have been the connection. I do wish it had a SD card slot so it could save locally. All in all, this is a decent camera for my purpose. It is sitting in a up stairs window allowing me to see the side of the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and great panoramic view. Can now check on my 87 year old mom

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent image quality, great features!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a stationary camera for monitoring my door access, this camera dramatically ups the game! First off, the camera is very sleek in appearance and should blend in well in just about any environment. Once you open the box, everything you need to get up and running is right there. First thing I did was plug it in and power it up. In the box there is a QR code you can scan that will walk you through everything needed to get up and running. Since I already have Ring doorbells, it added the camera to my Ring devices and I was good to go. Features of the camera include the ability to zoom, and of course pan and tilt. You also have the option for notification just like on a doorbell. One enhancement I would like to see is to be able to set the times to get alerts. During the day when folks are home I don't want an alert every time someone walks past the camera which can be a lot. As for the functions, the pan/tilt function works well. Video image is crisp and clear with very little, less than a second for me, delay. The only shortcoming, be it very small, is that you cannot zoom and pan/tilt at the same time. You can zoom then enter pan/tilt mode or enter pan/tilt then exit and zoom. Overall I love the functionality of this camera. I wish I had the right location in my home to fully utilize the 360 degree capability!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Another great ring camera for the home

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who already invested in the Ring ecosystem, I was excited to try out their latest indoor camera, the Pan-Tilt Indoor camera. Being that I already had a Ring account with their Protect Plus plan I was able to add the camera with live monitoring, without any additional fees. Setup was pretty easy, you go through the Set Up a Device workflow, which will ask if you want to wall mount or leave the device on a table. I chose to wall mount mine, and the steps are pretty simple. First you place the mount template at the location where you want to place the unit, drill holes and place the anchor screws, screw the mounting plate in the wall, attach the mount plate, then attach the camera. After everything is set up the camera will do a quick rotation and try to place itself in the optimal position. I had to do a minor adjustment, but you can rotate the camera up, down, left, and right. The field of view on the camera is pretty wide and is able to cover a large area. The quality of the picture is very good and I like that has color night vision. Overall it is a good camera and the inclusion of tilt and pan controls gives you more flexibility on placement.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Pan Tilt camera

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Ring Pan-Tilt Indoor Camera is another outstanding Ring Product. It comes with mounting hardware and a very long electricalcord to plug into the outlet. As with other Ring cameras, set-up is very easy with the Ring app . The Ring app has a variety of settings & even though I use it frequently, I sometimes forget how to turn features on and off so it could be a little more intuitive. There is a push notification to your device but not an email option. It is easy to miss push notifications and with multiple cameras, I get so many that I can’t review all of them but you can scroll back to see the activity clips. It is a 1080 HD video and the picture quality is excellent. The camera moves around & up and down with 360 Horizontal Panning. It surprised me when it told me I was being recorded so I will shut off that feature since I wouldn’t want to announce that to a intruder. I have several other Ring cameras so I find the Ring subscription price reasonable. It is also my experience that support from Ring is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The eagle eye

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera ! Very easy setup! Nice features! Now i can keep an eye on my dogs while im at work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera for dogs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this camera for my dogs. Price was reasonable

    I would recommend this to a friend
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