Customer Ratings & Reviews

Hi MB12.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring device so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Ring Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to: 36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently. 32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery. -5°F (-20.5°C): The battery may stop working completely until temperatures warm up. When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using "Live View" often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under "Motion Settings" for your device in the Ring app you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery. To access "Power Settings," open the Ring app:
Tap menu (≡) on the top left of the Dashboard. Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check. Tap "Power Settings "to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency" and "Video Recording Length.".

Also, there are some troubleshooting steps that you can take to ensure that you have your Ring Solar Panel set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions.

Make sure there are no obstructions or objects that could cast a shadow on your solar panel, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun. If you live in the Northern Hemisphere, install your solar panel facing south. If you live in the southern hemisphere, install it facing north. Ring recommends using the adjustable arm to angle the panel at about 45 degrees toward the sky to get the most sunlight possible.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.