Customer Ratings & Reviews

Hi KimyK.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Quick Release Battery Pack! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Manstero.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Quick Release Battery Pack! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi JKEK.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring device so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

The Ring Quick Release Battery is a rechargeable battery pack for your compatible Ring Video Doorbell, Ring Security Camera, or Ring Solar Floodlight, so you'll always have backup power ready to go. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Ring Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to: 36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently. 32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery. -5°F (-20.5°C): The battery may stop working completely until temperatures warm up. When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using "Live View" often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under "Motion Settings" for your device in the Ring app you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery. To access "Power Settings," open the Ring app:
Tap menu (≡) on the top left of the Dashboard. Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check. Tap "Power Settings "to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency" and "Video Recording Length.".

If any additional information is needed regarding the battery life of your device, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hello VJWIS,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.
This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.
If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!
Thank you,
Jamila and the Ring

Hi SafetyDave.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi Kasper.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Quick Release Battery Pack! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.