Customer Ratings & Reviews

Hello Main,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila with Ring

Hello Bloodpressure,

First and foremost, we thank you for your business and the opportunity in serving your home security needs. We agree, it is essential that the battery hold a proper charge, as this extends the time between manual recharges. Please know that we are here to resolve these concerns with you today.

We understand that removing the included security screws to recharge your battery could be cumbersome. It is vital for these screws to be installed so people passing by can not unmount your device or remove the battery pack powering down the device. The rechargeable battery for your Ring doorbells and security cameras may not need recharging often, with normal use. This is dependent on a number of factors in your home environment, such as weather and the number of activities captured. Your battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. During charging, both the red and green lights will light up. Your battery is fully charged when the light on the battery shines a solid green.

It's so important to us to know that your concerns are being addressed, and that we have helped improve your Ring experience. We offer a Ring Community platform from our website which allows you to help one another and share your feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

Thank you,
Alexis with Ring