Customer Ratings & Reviews

Hello Gobbaya,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

The more events captured by your Ring Doorbell, Ring Stick Up Cam, and Spotlight Cam Battery, the more the Ring Battery Pack is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In addition, the battery is also drained each time you use the Live View to look or speak through your camera. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, adjust the motion frequency to best fit your needs, or adjust the direction of your Ring device.

If you have any additional questions please reach out to us at https://community.ring.com/, at your earliest convenience.

Thank you,
Antonio from Ring

Hello Headbusa3000,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

Your battery will take around five to 10 hours to fully charge depending on whether the USB cable is plugged into a USB port or into a wall outlet. After charging the device, it should automatically reconnect to your wifi network without you having to complete a new setup.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

All the best,
Antonio from Ring

Hi Edpgh.

Thank you for sharing your feedback with us!

We understand the importance of having a long-lasting battery for your Ring device. It is critical for a home security device to have enough power to keep your device online and ready to protect you. We would love the opportunity to provide you with more information regarding the concern mentioned in your review.

It sounds like your battery is working great for you. You can help extend the longevity of your camera and doorbell batteries by not keeping them fully charged all the time. Ring is helping you do this by setting a charging limitation for all solar-powered doorbells and cameras, as well as plug-in and wired devices that also take a Quick Release Battery Pack. Keep in mind that certain Ring devices will hold your battery charge and not exceed a threshold of around 80 percent.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello HughW.

Thank you for taking a moment to leave your review on the Ring Quick Release Battery Pack. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi Kathyd.

Thank you for taking the time to share your feedback with us. We are always looking for ways to improve our neighbor's experience, and your feedback is an invaluable part of this process. That is why we are dedicated to offering devices that help you safeguard what is most important at home, while also allowing you to connect with your neighbors from anywhere. We’re glad to read that you are finding the provided features useful.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.