Customer Ratings & Reviews

Hello Nick,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila with Ring

Hello LynnDee,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila with Ring

Hello Lois,

Thank you for taking the time to share your Ring Rechargeable Battery Pack feedback with us directly, we appreciate it! While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment, such as the local weather and the number of activities captured. Rest assured, we are here to provide you with assistance to get the most out of your Ring device's battery life.

If your Ring doorbell or security camera battery is draining too fast, it might be caused by a poor wifi connection. Your doorbell or camera may be frequently disconnecting and reconnecting to your wifi network. Each time a disconnection or reconnection happens, your Ring device uses power, which then contributes to the battery draining too fast. Here is a helpful article that has some tips and tricks to improve your battery life: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-a-Ring-Doorbell-or-Security-Camera-Battery-Draining-Too-Fast.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Rechargeable Battery. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hi BKhome,

We understand where you're coming from, as this isn't the experience we want our users to go through. Ring manufactures only one style of battery, the Ring Quick Release battery. We'd like to offer our insight on the subject so that it may help others understand which devices utilize this battery.

The following devices utilize the Ring Quick Release Battery:

- Ring Video Doorbell 2
- Ring Video Doorbell 3
- Ring Video Doorbell 3 +
- Ring Video Doorbell 4
- Ring Peephole Camera
- Ring Spotlight Camera - Battery
- Ring Stick Up Cam - Battery
- Ring Solar Floodlight
- Ring Alarm Outdoor Siren

We invite you to reach our support team here at Ring with any future questions you may have. Additionally, you can find more tips, tricks or start a conversation by visiting our community forum at https://community.ring.com/.

All the best,
Marlom at Ring

Hello Jake, Thank you for taking a moment to leave your review of the Ring Rechargeable Lithium-ion Battery. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring.

Hello Kell1,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hello EJ70,

First and foremost, we thank you for your business and the opportunity in serving your home security needs. We agree, it is essential that the battery hold a proper charge, as this extends the time between manual recharges. Please know that we are here to resolve these concerns with you today.

The rechargeable battery for your Ring doorbells and security cameras may not need recharging often, with normal use. This is dependent on a number of factors in your home environment, such as weather and the number of activities captured. Your battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. During charging, both the red and green lights will light up. Your battery is fully charged when the light on the battery shines a solid green.

It's so important to us to know that your concerns are being addressed, and that we have helped improve your Ring experience. We offer a Ring Community platform from our website which allows you to help one another and share your feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

Thank you,
Alexis with Ring

Hello Jstrong24,

Thank you for taking the time to leave a review on the Ring Rechargeable Battery. Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. The battery is intended to power our battery operated doorbells, while our hardwired doorbells run off of AC power supplied by a doorbell transformer. We are saddened to read that the Rechargeable Battery did not work in the doorbell that you purchased. Rest assured, we are here to provide you with a list of devices that the battery is compatible with.
We would like to note that the Ring Rechargeable Lithium-ion Battery is interchangeable with the devices below.
Video Doorbell 2
Video Doorbell 3
Video Doorbell 3 Plus
Video Doorbell 4
Spotlight Cam Battery
Spotlight Cam Solar
Stick Up Cam Battery (all generations)
Stick Up Cam Solar (all generations)
Solar Floodlight
Peephole Cam
Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!
Thank you, Jamila with Ring.

Hello Techgeek,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila with Ring

Hello Butch,

Thank you for taking a moment to leave your review on the Ring Rechargeable Lithium-ion Battery. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Chacha,

Ring knows how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. We really appreciate that you have placed value in owning one of our Ring devices for your home security. Rest assured, we are here to resolve your concerns and ensure you have a device you can rely on for the long term.

Based on your review, it seems like you are having trouble charging your Ring Quick Release Rechargeable Battery. Your Ring Quick Release Rechargeable Battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source, such as a computer. Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. Here is a helpful article that describes the recharge process: https://support.ring.com/hc/en-us/articles/206129023-Charging-the-Battery-on-Your-Ring-Video-Doorbell.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello CassieAyana,

Thank you for leaving a review. We here at Ring hear your concerns and would like to lend some assistance. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that your experience is also seamless.


The Ring rechargeable battery does work with our Ring Video Doorbell 2. In addition to powering our Ring Stick Up Cameras, they are also interchangeable with the devices below.
Video Doorbell 2
Video Doorbell 3
Video Doorbell 3 Plus
Video Doorbell 4
Spotlight Cam Battery
Spotlight Cam Solar
Stick Up Cam Battery (all generations)
Stick Up Cam Solar (all generations)
Solar Floodlight
Peephole Cam

If you have any additional questions, please feel free to reach out through our Ring Community forum on Ring.com: https://community.ring.com/.

Thank you, Jamila with Ring

Hello Booo,

Thank you for taking the time to share your experience with us. We are saddened to hear that your Ring Rechargeable Battery purchase did not arrive from the retailer when it was intended to. It is vital that your device arrive within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased it for.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to this order concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Rechargeable Battery.

Thank you,
Alexis with Ring

Hi Dario.

Thank you for taking the time to share your experience with us. We understand the importance of a smooth order and setup process so that you can begin using your Ring device right away. In this particular case, we recommend reaching out to Best Buy's customer service at: 1-888-237-8289. We are confident that they can assist you with a resolution for your concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hello kissasa,

Thank you for taking a moment to leave your review on the Ring Rechargeable Lithium-ion Battery . At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello ILOVEHAWAII,

Thank you for taking the time to leave a review on the Ring Rechargeable Battery. Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. The battery is intended to power our battery operated doorbells, while our hardwired doorbells run off of AC power supplied by a doorbell transformer. We are saddened to read that the Rechargeable Battery did not work in the doorbell that you purchased. Rest assured, we are here to provide you with a list of devices that the battery is compatible with.
We would like to note that the Ring Rechargeable Lithium-ion Battery is interchangeable with the devices below.
Video Doorbell 2
Video Doorbell 3
Video Doorbell 3 Plus
Video Doorbell 4
Spotlight Cam Battery
Spotlight Cam Solar
Stick Up Cam Battery (all generations)
Stick Up Cam Solar (all generations)
Solar Floodlight
Peephole Cam
Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!
Thank you, Jamila with Ring.

Hello LRT1,

Thank you for taking the time to leave a review on the Ring Rechargeable Battery. Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. The battery is intended to power our battery operated doorbells, while our hardwired doorbells run off of AC power supplied by a doorbell transformer. We are saddened to read that the Rechargeable Battery did not work in the doorbell that you purchased. Rest assured, we are here to provide you with a list of devices that the battery is compatible with.
We would like to note that the Ring Rechargeable Lithium-ion Battery is interchangeable with the devices below.
Video Doorbell 2
Video Doorbell 3
Video Doorbell 3 Plus
Video Doorbell 4
Spotlight Cam Battery
Spotlight Cam Solar
Stick Up Cam Battery (all generations)
Stick Up Cam Solar (all generations)
Solar Floodlight
Peephole Cam
Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support!
Thank you, Jamila with Ring.

Hi Bookie. Battery life is often dependent on your Motion Settings, and the outside temperature. If you are noticed the battery drain to quick, adjust your Motion Settings to mitigate quick battery drain. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.