Customer Ratings & Reviews

Hello joutcast78,

We understand how important it is to have integrated home security products. As a leader in home security, we are always looking to expand upon our product line's compatibility with other manufactures. Please know that we hear your concern, and are here to help where we can.

For those looking for a reference, we encourage you to visit our 'Works with Ring' page below. Here, you'll see a range of third party home automation devices which are compatible with Ring.
https://ring.com/collections/smart-home-automation

One example of a Ring product which makes the best of existing home security devices is the Ring Alarm Retrofit Kit. This device acts as a wired-to-wireless bridge that conveniently connects your existing hardwired contact sensors to your Ring Alarm system.

You can find more about the Retrofit Kit here: https://ring.com/products/alarm-security-kit-5-piece-retrofit-bundle

We'd love to understand better understand your situation. Can you please reach us when you get a moment? We're confident that we can help turn your experience around.

Regards,
Marlom at Ring

Hello Mike,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value your feedback, because it helps us improve not only the product from a consumer standpoint but also our standards of service.

One of the most important measurements in your Ring security network is the strength of your wifi signal. There are three main factors that can weaken your wifi quality:

- Physical Obstructions: Certain materials can reduce the range of wifi signals (or even block them). Here are some examples of things that can interfere with your Ring device’s signal strength: Heavy-duty walls and floors made of materials like concrete, brick, or metal. Household objects such as fish tanks, bookcases and mirrors. Windows made of Low-E glass also cause interference. While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.

- Competing wifi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

-Other electronics: This is a difficult kind of interference to detect, as it can come from almost anything—even from appliances such as microwave ovens and baby monitors that aren't connected to your wifi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring