Customer Ratings & Reviews

Hi Stuart,

We are saddened to hear that you received a previously opened Ring Video Doorbell. As a consumer, you expect to receive a brand-new device, when that is what you order. It is important that your device arrive in optimal condition, in order for it to perform at its highest standard.

At Ring, we understand you have many choices when it comes to your home security. If Best Buy has not resolved this concern for you, please reach out to us https://community.ring.com/. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on.

All the Best,
Danielle from Ring

Hello Gee42,

We understand the importance of having a working device and can see how not having all the parts can impact the functionality and setup of your Ring Video Doorbell. Please know that we are here to assist you and get you exactly what you need.

We would like to work with you directly to turn around your Ring experience. Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this pressing issue.

All the best,
Antonio from Ring

Hi Disappointedone,

We are happy to have you as a part of the Ring Community, and thank you for sharing your experience with us. When using the Ring Video Doorbell (2020 release), one should be able to connect to the camera in a matter of seconds. This counts when initiating a Live View as well as when motion is detected or someone pushes the doorbell button.

It is great to hear that our support was able to provide you with a replacement. If you've set up the new doorbell and are still experiencing issues with initiating a Live View, it may be related to the distance. Distance plays a big part in the overall connectivity and quality of the live video, however, there are other factors to consider. Nearby interference, network limitations or a combination of both can also affect your doorbell's ability to connect to quality video in a timely manner. For example, if your doorbell is mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge. Do you happen to have your doorbell mounted on or near something like this?

We would love the opportunity to ensure your doorbell is performing as intended and turn your experience around. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Sincerely,
Danielle from Ring

Hello Yoyo,

Thank you for your feedback on the Ring Video Doorbell Battery. This is a vital part in ensuring we are providing you with the best options for your home security. While I can’t comment on the roadmap at this time, what I can tell you, is that we will make product decisions based on what will best empower customers with an affordable, effective way to monitor and secure their homes. I would love to offer our direct assistance to answer any other questions or concerns you may have, or if you would like to provide further feedback directly to the appropriate team for consideration! https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Thank you,
Caitlin with Ring

Hello celq,

We are happy to have you as a part of the Ring community, and thank you for sharing your experience with us. It is important to have the necessary information needed to make the best purchasing decisions for your home security. We do provide information to our customers about the optional Ring Protect Plan within your welcome email, post set up and on our website.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every motion and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature. Here is a helpful article that details all the advantages of subscribing to a Protect Plan: https://support.ring.com/hc/en-us/categories/115000385923.

For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.

Thank you,
Alexis with Ring

Hello Familylove,

Thank you for taking the time to share your purchasing experience with us. We understand the importance of having a seamless process, as this allows you to start using your Ring Video Doorbell right away. Ring strives to provide our customers with peace of mind in their home security. We appreciate that you have chosen us to secure your home. What you describe is not the experience we intend for you to encounter, rest assured we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you a resolution to this purchasing concern.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences directly with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Video Doorbell device.

Thank you,
Alexis with Ring

Hi Rohit,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation and setup process, as this allows you to start using your Ring Video Doorbell (2020 Release) right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer our help.

While not comprehensive, the three most common causes of failure to complete the setup (after entering an incorrect password) are your Ring device being too far from your wifi router, having a problem with your internet connection, or some type of issue related to your wifi modem or router.

If you've already brought your Ring doorbell inside next to your router and the setup continues to fail, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, the devices like to be rebooted about once a month for optimal performance.

To reboot these devices, follow the instructions below:
-Unplug your router or modem from its power supply (don't just turn it off)
-If your router and modem are separate, unplug both of them
-Wait at least 30 seconds, then plug them back in
-Wait for your internet to be restored
-Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process for your Ring Doorbell.

We appreciate the value you have placed in owning a Ring doorbell for your home and would love to offer our assistance to answer any additional questions or concerns you may have. Please reach out to us at amazon.advocates@ring.com, at your earliest convenience.

Sincerely,
Danielle from Ring
amazon.advocates@ring.com