Customer Ratings & Reviews

Hi RichardC.

We appreciate the time you have taken to share your Ring experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like your Ring Spotlight Cam Plus is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Spotlight Cam Plus functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds.

Follow these steps in the Ring app to reconnect the Ring Spotlight Cam Plus to your wifi network:
1. Open the Ring app.
2. Tap the menu (≡).
3. Tap "Devices" and select the camera you'd like to reconnect to wifi.
4. Tap the "Device Health" tile.
5. Under "Network," tap "Change Network" and follow the prompts in the app.

Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi Good.

Thank you for taking the time to share your experience with us.


It sounds like there is some confusion regarding the power options for your device. The Ring Spotlight Cam Plus comes in four different power options. The Ring Spotlight Cam Plus Plug-In device is powered using a plug-in USB-C power adapter. When going through the setup, there will be three different power setup options available: electrical socket, battery or solar panel, and hardwired. Be sure to select "electrical socket" for the wired setup. Once you've plugged your device in, wait 30 seconds for your spotlight cam to turn on, and then continue the setup.

The Ring Spotlight Cam Plug-In does offer dynamic switching between plug-in and battery power modes as an additional feature. This feature does require the purchase of a Quick Release Battery Pack. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Kwanzaa.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to keep a solid power connection. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the water concern you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal power performance. To ensure your device functions properly and avoid shutdowns:

Unplug the connector and clean away any water or dust that may be causing a weak connection.
Make sure the connector is firmly inserted.
Verify that the power adapter is not physically damaged, or show signs of water damage.
Verify that only Ring brand accessories are being used.

For additional assistance in resolving this concern I would advise you to reach out to our Ring Community Support team. To speak to our Ring Community Support team live 24/7, please visit the contact page on our Ring site.

We invite you to reach out to our Ring Community forum if any additional information is needed regarding your Ring Spotlight Cam Plus. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Matthew from Ring.

Hi Good.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Spotlight Cam Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to resolve the connectivity issue you mentioned in your review.

It sounds like your Ring Spotlight Cam Plus is falling offline due to a poor wifi signal. For optimal performance, a minimum upload speed of 2 Mbps at the install location is required.

To check wifi signal strength—or RSSI (Received Signal Strength Indicator)—in the Ring app:

Open the Ring app.
Tap the Menu (☰).
Tap Devices and select the Ring device you'd like to check.
Tap the Device Health tile.
Under the Network section, look for Signal Strength.
If the RSSI value listed is green, your device has a strong signal. If it is grey, amber, or red, it may have a moderate to weak signal.
The larger the number after "RSSI-" the weaker the signal.
For example, a device displaying "RSSI-36" has a stronger signal than a device showing "RSSI-64".

If your device is showing a weak signal, visit our support center for tips on how to improve the wifi signal strength.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi RussellM. Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Spotlight Cam Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not performing as you expected. Spotlight Cam Plus Plug-In, is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with Color Night Vision, customizable Motion Detection, and Motion-Activated Lights. Just mount the wireless camera and adjust the viewing angle for wide coverage throughout the day or night. If your device has become unresponsive, try performing a reboot of the device by pressing and holding the setup button for 20 seconds. Once the device powers back on, walk through the steps in the Ring app to reconnect it to your network.

We recommend following these steps to reconnect the Ring Spotlight Cam Plus Plug-In to your wifi network:

Open the Ring app.
Tap the menu (≡).
Tap Devices and select the doorbell or camera you'd like to reconnect to wifi.
Tap the Device Health tile.
Under Network, tap Change Network and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in Device Health to confirm it has successfully reconnected.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Spotlight Cam Plus Plug-In. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi StavrosS.

Thank you for taking the time to share your experience with us.

We understand the importance of your Ring Spotlight Cam Plus Plug-In working consistently and reliably. The features and technology provided by the Ring Spotlight Cam Plus Plug-In are incredibly valuable and help provide you with peace of mind about your home security. We are here to provide you with some information to address the concern you mentioned in your review.

It sounds like your device was exposed to the weather. The Ring Spotlight Cam Plus Plug-In is weather-resistant and can operate in temperatures ranging from -4°F to 120°F (-20°C to 48.5°C). They are designed to withstand normal rainfall and snow. Ring products are not waterproof and should not be submerged in water or sprayed with high-pressure water. If you can, it is recommended to keep your Ring device under a protective overhang, such as a hanging roof. Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi FrankM.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The Ring Spotlight Cam Plus is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we hear you and are here to offer you some help.

It sounds like the device is not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Spotlight Cam Plus functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring device to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi Sri2021.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like the device is not performing as expected. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

If you still have the Ring Spotlight Cam Plus in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Melissa from Ring.

Hi JohnE.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. If you do not wish to receive notifications for motion events, simply toggle off the "Motion Alerts" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is picking up too much motion, we recommend lowering the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app.

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi MarthaC.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi FELIX. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The security features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable to your peace of mind. We are saddened to read that this device did not meet your expectations but are still here to assist you, if needed.

It sounds like your device is not operating as intended. This is definitely not the experience that we want you to have. If you still have the Ring Spotlight Cam Plus in your possession, we invite you to reach out to our Community if any additional information is needed. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hello PatriciaS

Thank you for sharing your experience. If you are missing items for your Ring device in the packaging and cannot get an exchange from where you purchased it, reach out to our support team for assistance. You can give our support team a call using one of the numbers available on this page: https://ring.com/support/contact-us/call.

Best wishes
Ivan from Ring