Customer Ratings & Reviews

Hi Leom.

Thank you for taking the time to share your feedback with us. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are sorry to hear that your Ring Spotlight Cam Plus was stolen. That is definitely not the experience we want you to have. We recommend that you reach out to our Ring Customer Support at 1-800-656-1918. Our agents are available 24/7 and ready to assist you.

We also invite you to reach out to our community if any additional information is needed regarding your new Ring Spotlight Cam Plus. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you,
Melissa from Ring.

Hi JAVB.

We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Spotlight Cam Plus! At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Plus.

Thank you,
Melissa from Ring.

Hi AppleUser.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The Ring Spotlight Cam Plus is designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. Rest assured, we are here to provide you with solutions today.

It sounds like you are experiencing an issue with removing the battery cover on the device. We recommend reaching out to Ring Customer Support at 1-800-656-1918 for more information on available options for a resolution.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your concern.

Thank you,
Melissa from Ring.

Hi GretaD. We understand how critical it is for your Ring Spotlight Cam Plus to detect motion accurately so that you can be alerted within the Ring app to any motion activity around your home. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the device is not performing as expected. Spotlight Cam Plus has Customizable Motion Zones that are controlled in the Ring app. In addition, Spotlight Cam Plus has Two-Way Talk with noise cancellation, and other advanced features like Motion-Activated Notifications, 1080p HD Video, Color Night Vision, and a Built-in Security Siren. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Spotlight cam Plus, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hi KirstW.

Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
We have included the installation instructions for the Ring Spotlight Cam Plus here for your convenience:

Remove protective film from device. This ensures your device works properly.
Remove the battery.
Twist the Speaker hatch counterclockwise to unlock and remove the cover.
Then, remove the battery and discard the orange battery insulator.
Charge the battery.
Plug it into a power source using the provided USB cable. Once the battery’s fully charged, only one light on top will glow green.
Re-insert the battery.
Slide the battery back into the camera until it clicks into place.
Twist the battery compartment cover clockwise to lock it and tighten the security screw.
Choose a location with the view you want.

Your camera can be mounted on an outdoor wall, eave, or overhang. As a reminder when installing, please do not remove the rubber seal from the base as this could cause potential water damage.

For optimal motion detection:

Mount the camera about 3 feet (1 meter) from the middle of the entry point, and about 10 feet (3 meters) above the ground.

If you are installing it on a wall, your camera comes ready to mount, with the ball joint pointing down. No adjustments are needed before installation.


If you are installing on an eave or overhang, remove the battery compartment cover by twisting it counterclockwise and insert the ball joint plate with the ball joint pointing up.

Remove the mounting plate.

Slide it down to remove it from the camera mount.

Install the mounting plate.

For wall installation, the UP arrow should point up. For an eave or overhang, the arrow should point toward the area you want to monitor for motion. If installing on a wood surface, screw the plate directly into the wall.

If installing on a masonry surface, mark four screw holes using the plate as a guide. Drill pilot holes using a 1/4” drill bit. Insert the included wall anchors, then drive the four mounting screws through the mounting plate into the wall anchors.

WARNING! Only use the included mounting screws when securing the mounting plate.

CAUTION! DO NOT drill into your home’s electrical wiring.

Attach the camera mount.

Slide it onto the mounting plate.

Then, tighten the security screw.

Attach your camera to the camera mount.

Loosen the metal collar on the bracket using a Phillips-head screwdriver (not included). Push the ball joint into the socket until it snaps into place.
Adjust the camera angle.
Rotate the camera to focus on the area of your choice. Look at "Live View" in the Ring app to make sure it’s positioned at your desired angle.
Tighten the security screw.
Then, tighten the screw on the metal collar to secure the camera position.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out to our community if any additional information is needed regarding your Ring Spotlight Cam Plus.

Thank you,
Melissa from Ring.

Hello VicK,

We are pleased to read that you are finding value in your recent Ring Spotlight Cam Plus purchase. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your new Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Alexis with Ring

Hi PhyllisO.

Thank you for taking the time to share your experience with us.

We understand the importance of having a solid charge on your Ring Spotlight Cam Plus so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Spotlight Cam Plus, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some information to resolve the concern you mentioned in your review.

It sounds like you are enjoying the features of your Ring Spotlight Cam Plus, but you have some concerns with the battery life. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device is capturing an excessive number of events per day, you will likely need to recharge your battery sooner. Using Live View often can also drain your battery faster.

To prevent excessive activity notifications, adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Regularly or Periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi LuisaW.

Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring potlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information on the hardware concern that you mentioned in your review.

We have included a list here of what comes in the box with the device:
Spotlight Cam Plus
USB-C Power Adapter
Installation Hardware
Camera Mount
User Manual/Quick Start Guide (not on packaging)
Security Sticker (not on packaging).

We have included the installation instructions for the Ring Spotlight Cam Plus here for your convenience:

Remove protective film from device. This ensures your device works properly.
Remove the battery.
Twist the Speaker hatch counterclockwise to unlock and remove the cover.
Then, remove the battery and discard the orange battery insulator.
Charge the battery.
Plug it into a power source using the provided USB cable. Once the battery’s fully charged, only one light on top will glow green.
Re-insert the battery.
Slide the battery back into the camera until it clicks into place.
Twist the battery compartment cover clockwise to lock it and tighten the security screw.
Choose a location with the view you want.

Your camera can be mounted on an outdoor wall, eave, or overhang. As a reminder when installing, please do not remove the rubber seal from the base as this could cause potential water damage.

For optimal motion detection:

Mount the camera about 3 feet (1 meter) from the middle of the entry point, and about 10 feet (3 meters) above the ground.

If you are installing it on a wall, your camera comes ready to mount, with the ball joint pointing down. No adjustments are needed before installation.

If you are installing on an eave or overhang, remove the battery compartment cover by twisting it counterclockwise and insert the ball joint plate with the ball joint pointing up.

Remove the mounting plate.

Slide it down to remove it from the camera mount.

Install the mounting plate.

For wall installation, the UP arrow should point up. For an eave or overhang, the arrow should point toward the area you want to monitor for motion. If installing on a wood surface, screw the plate directly into the wall.

If installing on a masonry surface, mark four screw holes using the plate as a guide. Drill pilot holes using a 1/4” drill bit. Insert the included wall anchors, then drive the four mounting screws through the mounting plate into the wall anchors.

WARNING! Only use the included mounting screws when securing the mounting plate.

CAUTION! DO NOT drill into your home’s electrical wiring.

Attach the camera mount.

Slide it onto the mounting plate.

Then, tighten the security screw.

Attach your camera to the camera mount.

Loosen the metal collar on the bracket using a Phillips-head screwdriver (not included). Push the ball joint into the socket until it snaps into place.
Adjust the camera angle.
Rotate the camera to focus on the area of your choice. Look at "Live View" in the Ring app to make sure it’s positioned at your desired angle.
Tighten the security screw.
Then, tighten the screw on the metal collar to secure the camera position.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi RussellM.
Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you are concerned with the need for a second battery in the device. Spotlight Cam Plus Battery is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with Color Night Vision, customizable Motion Detection, and Motion-Activated Lights. Just mount the wireless camera and adjust the viewing angle for wide coverage throughout the day or night. We have listed the items that are included in the box with your Ring Spotlight Cam Plus Battery here: Box Contents
Spotlight Cam Plus
Quick Release Battery Pack
Micro USB charging cable
Installation Hardware
Camera Mount
User Manual/Quick Start Guide (not on packaging)
Security Sticker (not on packaging)

The Ring Spotlight Cam Plus requires one Quick Release Battery Pack to function, but has an additional slot for a back up battery, if needed. Additional Ring Quick Release Battery Packs are available for purchase. There are some steps that you can take to ensure that you have your device set up for optimal battery performance. As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

The more events captured by your Ring devices, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to Power Settings in the Ring app to see what features may be draining your battery.

To access Power Settings, open the Ring app:

Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding the battery life of your device, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Melissa from Ring.