Customer Ratings & Reviews

Hi Redbmw45.

Thank you for sharing your experience with us.

At Ring, we understand it is essential to have your Ring Spotlight Cam Plus online and working properly so you can keep your home secure. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We would love the opportunity to work with you and resolve the concerns mentioned in your review.

It sounds like your device continuously falls offline. We recommend that if your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Once this has been done, to determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. The Ring Spotlight Cam Plus requires at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. Visit our support center if additional troubleshooting steps are needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Polk.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless installation process, as this allows you to start using your Ring Spotlight Cam Plus right away. What you describe is not the experience we want you to have. Rest assured, we hear you and are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this installation concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Datapoint.

Thank you for taking the time to share your experience with us. We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. The Ring Spotlight Cam Plus was designed to capture motions based on your specifications to help keep your home secure. We are here to provide you with some information to resolve the issue you mentioned in your review.

It sounds like your device was not working as expected. We appreciate your willingness to work with our support team toward finding a resolution for your concerns. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the Motion Settings tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the Motion Frequency setting. If you find that your camera is missing some motions, please set the motion frequency to 'Frequently'. It is important to ensure that you have the proper motion settings in place for your environment. This includes increasing the "Motion Sensitivity" and setting "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling smart alerts for people only in your Ring app. To enable smart alerts, please follow these steps:
Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap Done.

If any additional information is needed regarding your Ring Spotlight Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi RandyG.

Thank you for taking the time to share your experience with us.

We understand how important it is to have your Ring Spotlight Cam Plus capture all the correct motion events. Consistent and dependable motion alerts are an essential feature for the Ring Spotlight Cam Plus. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like your device is not capturing all the motion you want. In the Ring app, you can adjust the motion frequency settings. The motion frequency control allows you to reduce alerts from repetitive patterns of motion or increase alerts so you get notified about the motion events that matter to you. Follow these settings to adjust your motion frequency setting:

Tap the menu (≡) on the top left of the dashboard.

Tap Devices.

Select the device you'd like to adjust.

Tap Motion Settings.

Tap Advanced Settings.

Tap Motion Frequency.

Select Frequently, Regularly, or Periodically.

Frequently: Motion detection always stays active. Shortest battery life.

Regularly: Motion detection takes a short break after each motion alert. Medium battery life.

Periodically: Motion detection takes a longer break after each alert. Maximum battery life.

Tap Save in the upper-right corner.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users there. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Nicole from Ring.

Hi Chillie. Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Spotlight Cam Plus so that you are able to have a longer time between charge cycles. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not operating as intended. Spotlight Cam Plus, Battery, Wired, Solar, or Plug-In, is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with Color Night Vision, customizable Motion Detection, and Motion-Activated Lights. Just mount the wireless camera and adjust the viewing angle for wide coverage throughout the day or night. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal performance.

The more events captured by your Ring Spotlight Cam Plus, the more your battery is used. Using Live View often can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app you can:

Adjust your Motion Sensitivity slider to a lower sensitivity.
Redraw your Customizable Motion Zones.
Change Motion Frequency to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.
You can go to Power Settings in the Ring app to see what features may be draining your battery.
To access Power Settings, open the Ring app:
Tap menu (≡) on the top left of the Dashboard.
Tap Devices.
Tap the individual device (video doorbell or security camera) you want to check.
Tap Power Settings to check your Battery Level percentage and Feature Power Usage .
Tap a feature to adjust Snapshot Capture, Motion Frequency and Video Recording Length.

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hi DavidB.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The Ring Spotlight Cam Plus was designed to activate based on your specific needs. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not detecting the motion you are wanting it to. The positioning of your device will have a large impact on motion detection. Your camera can be mounted on an outdoor wall, eave, or overhang. For optimal motion detection, mount the camera about 3 feet (1 meter) from the middle of the entry point and about 10 feet (3 meters) above the ground. Once you've ensured your device is positioned properly, you can customize your motion zones by following these steps:
To set up your motion zones:

Open the Ring app.
Tap on menu (☰).
Tap on Devices.
Tap on your cam.
Tap Motion Settings.
Tap the Edit Motion Zones.
Set your zones and motion range to your preferred area(s).
Tap Done.
Tap Save.

You can test your settings by walking in front of the camera to activate it and trigger an alert. Visit our support center if additional information is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.