Customer Ratings & Reviews

Hello Mike,

It is important that the features available to you on your Spotlight Cam meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

The Spotlight Cam works great at about nine feet above ground level with the motion sensor parallel to the ground. From this height, your Spotlight Cam can cover a wide visual area, as well as capture HD video of visitors' faces.

Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello Gretel,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Oops. I'm glad to hear you're enjoying your Spotlight Cams so far, and that the video quality has been good during the day. At night, the night vision on your Spotlight Cams should activate to help you see what's happening more clearly. It may not be as clear as during the day given the difference in lighting. If you notice any other video quality concerns, we have some troubleshooting steps here: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. For any additional questions, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.