Customer Ratings & Reviews

Hello Techblk,

Thank you for taking the time to share your user feedback with us. We understand how it can be to invest in a product and not have it completely meet your expectations. We'd love an opportunity to discuss any concerns you may have. Our top priority at Ring is to ensure that you have the best possible experience with our products.

Based on your review, it seems that the Ring Spotlight Camera did not fit your home needs, but the Ring Stickup Camera was a better fit. We are pleased to read that you were able to use another Ring device to add an extra layer of security in your home.

We encourage you to share your experience with Ring on our Ring Community page, to find more information regarding your concerns, as well as helping others like yourself: https://community.ring.com/. Thank you, Jamila with Ring.

Hello Ring,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Spotlight Cam Wire-free is designed to bring you peace of mind with reliable performance. Physically installing your camera is designed to be a simple DIY process.Once the battery pack is fully charged, please follow the steps below to insert the battery pack into your Spotlight Cam:

Press the white button to open the battery compartment on your Spotlight Cam.
Push the battery into the compartment until it clicks into place.
Firmly close the battery compartment door

Note: It may take a bit of pressure to completely close the compartment door. Be sure to push on it until you hear the click that indicates the compartment is closed.

If the steps above don’t get the compartment door closed, please reach out to us at https://community.ring.com/. Here you will find some great tips and tricks for your Ring Spotlight Cam.

Sincerely,
Danielle from Ring

Hello Nice,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Runner,

 Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that the Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your Ring device from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hi ImmaH, I definitely understand the importance of being able to rely on your Spotlight Cam for peace of mind. As long as your Spotlight Cam is connected to wifi, and motion detection is toggled on, it should record when motion is detected or the Live View is activated. This does require an active Ring Protect Plan as well. If you find that your Spotlight Cam is not recording motion, make sure you do not have motion detection disabled within the Modes settings https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes. The next thing to check would be your Motion Zones https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices, as it can take some trial and error to find what works for your home. For further assistance with your Spotlight Cam, you can ask the Ring Community https://community.ring.com/ to find solutions from other neighbors. Best, Ashley from Ring.

Hello Carrot,

Thank you for taking the time to share your experience with us. At Ring, our top priority is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint, but also our standards of service. We understand that you are interested in a local storage option for your home security device and invite you to share your suggestion for this feature directly with our product team here: https://community.ring.com/c/products/feature-request-board/24.

A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://ring.com/protect-plans?undefined.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan concerns.

Thank you,
Jamila with Ring

Hi Elsa. I understand the challenge of finding the right home security devices when you live in an apartment. I'm glad that the Spotlight Cam was easy to install. Another great option for apartment homes is the Ring Peephole Cam, which you can learn more about here https://support.ring.com/hc/en-us/articles/360021844872-Ring-Peephole-Cam-Information. For any other questions or concerns, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hello Jlin,

We can understand the importance of the video displaying clearly. We do appreciate that you have placed value in owning a Ring product for your home security.

Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your video concern.

Thank you,
Antonio from Ring

Hello tamoem,

At Ring, we strive for excellent service and support for every one of our customers. Ring is very proud of our team members and can assure you that your happiness and overall satisfaction with Ring is our top priority. We appreciate your feedback with regard to the experience that you have had with our support team. Rest assured, we are still here to help you resolve your Floodlight Camera’s night vision concerns and ensure you have a security device you can rely on.
Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a “false color” image in your Live View. This lets you get a better sense of what’s happening in the image by creating a false sense of color depth. Here is a helpful article that walks you through how to enable this feature: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Floodlight product. We look forward to hearing from you!
Thank you, Jamila at the Ring

Hello Monique,

We know how important it is to have peace of mind when it comes to your security and receiving notifications plays a significant role in having that sense of security. For our consumers, we want to ensure that you are notified of who may be near your door at all times.

The Spotlight Cam Battery is designed to alert you for motion so you always know who is at your door. There are two types of motion zone features, based on whether your Ring device is battery-powered or wired, namely adjustable and customizable motion zones. While both are very effective at what they do, they both work on different principles and are optimized for different purposes.

Adjustable motion zones is enabled in all battery-powered Ring devices, and uses passive infrared (PIR) sensors to detect motion. By enabling you to adjust the sensitivity of your existing motion sensors, you can receive only the alerts that you care about most. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a signal to your smart device when it detects one. You can control the sensors' range and sensitivity using the controls in the Ring app. It is also optimized for low-power operations to save on battery power.

We would love to connect with you to address your concerns and work towards a solution. Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hi Vinny. I know it's important to be able to rely on your Spotlight Cam, and I'd be happy to help. I'd recommend reviewing and adjusting your Motion Zones to ensure they capture the common pathways that visitors to your property take. You can learn more here https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. Additionally, increase the sensitivity and make sure the Spotlight Cam is installed around 9 feet above the ground for optimal motion detection. If you have any further questions, try searching the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hello Bobby,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking up the correct motion.. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Magu27,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring