Customer Ratings & Reviews

Hi 4MyHubby,

We, too, believe it is most important to have great video quality on your home security videos. Ring Spotlight Camera - Battery should provide 1080p HD video for a clear image when recordings are captured or streamed. Our team is here to help you find a solution.

Poor video quality is almost always caused by some sort of wifi issue. Factors such as nearby interference, or low upload speeds at the camera's location can degrade video quality.

You can try bringing your camera indoors near your router. If the video indoors is of better quality, the culprit is probably something that happens in the distance between your router and the normal location of your Ring device.

If you have a wifi extender, such as a Chime Pro, we recommend setting it up. This can help improve the overall connection to your camera.

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

All the best,
Marlom at Ring

Hello Faustind,

Thank you for leaving a review. I fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for me to be of assistance and find a resolution to your concern. If you are having trouble with your Ring device detecting motion, we recommend adjusting your motion settings. To adjust your motion settings please do the following steps: Open the Ring App, Tap the three lines in the top left corner, Tap Devices, select your desired camera, Tap Motion Settings, here you can adjust the motion sensitivity of the camera. If you have tried the above suggestion and still need assistance, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hi TeriH, thanks for reaching out. Finding the home security devices that work best for you can be complicated at times. If the Spotlight Cam Battery isn't working for the area you want to cover, you might consider the Floodlight Cam instead. You can learn more about the Floodlight Cam here https://support.ring.com/hc/en-us/articles/360061193351-Floodlight-Cam-Wired-Plus-Security-Camera-Information. For any other questions, feel free to browse the Ring Community at https://community.ring.com/ to ask other neighbors for help. Best wishes, Ashley from Ring.

Hello OldSchoolMarm,

We appreciate you taking the time to leave a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. We can understand your disappointment. We are always striving to improve our products and their performance.

Based on your review it seems that you are having trouble with your Spotlight Camera picking up motion at night time. The Ring Spotlight Camera was designed to offer security during both day and night time. If you are having trouble with your camera detecting motion, we recommend adjusting your motion settings. Information on how to do so can be found in the following help center article: https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-.

Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/if any additional information is needed regarding your Ring Spotlight Camera concern.

Thank you,

Jamila with Ring

Hello Pdmagee6,

We are thankful for your feedback regarding your experience with the Ring Spotlight Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

After reading your review, it seems that your Ring Spotlight Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Gmont,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Reese,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are still here to assist you if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking up the correct motion. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls are designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,

Jamila with Ring

Hello VETnVA,

Thank you for taking the time to share your Ring Spotlight Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon! Thank you, Jamila with Ring.

Hello Danm11,

Thank you for mentioning your experience with our Ring Spotlight Camera - Battery. We understand how important it is to experience good battery life out of your security device. The Ring Quick Release batteries in your camera should provide sufficient charge to be genuinely useful. Please know that we are here to help find a solution.

If your Spotlight Camera's battery is draining quickly, please check your motion events. If you see an excess of motion events (15+ a day), chances are it is draining your battery.

Is your device in a high traffic area? If so, ensure your camera is angled to pick up only the most relevant movement. You can learn more here:
https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery

You can also adjust your motion settings to ensure they aren't set too high. Here is an article that goes into more detail: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices

For any additional questions, please feel free to reach out on our community forum here: https://community.ring.com/

Regards,
Marlom at Ring

Hello yfus,

Thank you for leaving a review.We know how important it is to have peace of mind when it comes to your home security. Your Ring Spotlight Camera is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a “false color” image in your Live View. This lets you get a better sense of what’s happening in the image by creating a false sense of color depth. Here is a helpful article that walks you through how to enable this feature: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.
At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Spotlight product. We look forward to hearing from you!

Thank you, Jamila with Ring.

Hi Codebrown,

We value the experience you have with Ring, and want to ensure your Ring Spotlight Cams are meeting the standards they are intended to provide. It is essential to have peace of mind when it comes to your home security and the battery life in your Ring cameras play a big role in that. The Ring Spotlight Cams are designed to be a DIY home security solution that can be trusted to provide you with lasting coverage.

The battery can go months between recharges with normal use. This is dependent on a number of factors in your home's environment such as the local weather, signal strength, and the number of activities captured. The more events captured by your Ring Spotlight Cam, the more your battery is used to power the live 1080p HD video stream to your device. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change motion frequency to Regularly or Periodically.

The Ring Solar Panel is a great addition to prolong the time between manual recharges of the battery. Ensuring the camera is set up properly within the Ring app and the solar panel is receiving enough sunlight is essential for its performance. Please reach out to us today at https://community.ring.com/ for additional tips and support! We look forward to hearing from you!

All the Best,
Danielle from Ring

Hello Millie, Thank you for sharing your experience with us, we appreciate it. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you notice your Spotlight Camera is not connecting WIFI, we recommend rebooting the router and attempting setup. If you have tried the above suggestion and still need assistance, please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. - All the Best, Jamila at Ring

Hello Lalo73,

Thank you for leaving a review on the Ring Spotlight Camera. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello Spike,

We appreciate you taking the time to leave a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. We can understand your disappointment. Furthermore, we are always striving to improve our products and their performance.

Based on your review, it seems that you are having trouble with your Spotlight Camera picking up motion. The Ring Spotlight Camera was designed to offer security at both day and nighttime. If you are having trouble with your camera detecting motion at nighttime, we recommend adjusting your motion settings. Information on how to do so can be found in the following help center article: https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-.
Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera concern.
Thank you,
Jamila with Ring

Hi Camera,

We know how important it is to have a clear video feed during the day and nighttime. Ring Spotlight Camera - Battery is intended to deliver 1080p HD video regardless of the time of day. The night vision feature should allow you to clearly see the area that you are monitoring with no issue. Our team is here to help find a solution.

This device relies on infrared technology for night vision. To work as intended, it's important to ensure you've positioned your camera in a way that will allow the IR sensors to bounce light back efficiently. Here is an article that explains how to position your device for the best results.

https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery

To improve the video quality during the nighttime, please follow the guidance in this article.

https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision

For further tips, tricks or to start a conversation, please visit our community forum at https://community.ring.com/

All the best,
Marlom at Ring