Customer Ratings & Reviews

Hello Buyer,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Ring,

Thank you for leaving a review of the Spotlight Camera Battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.
This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.
If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!
Thank you,
Jamila and the Ring

Hi Cent, I know it's important to be able to get your Spotlight Cam up and running with the rest of your system. You should be able to follow the steps under Set Up a Device to get your Spotlight Cam connected to wifi. I'd recommend completing the setup with the Spotlight Cam near your router. If you run into any trouble during the setup process, we have some troubleshooting steps here https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly. For additional questions or concerns, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hello Angela,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,

Jamila with Ring

Hi Bigpapa148. I understand the importance of having your Spotlight Cam online so you can rely on it and have that sense of security. Checking what the RSSI is on the Device Health page in the Ring app will give you a good indication on if your Spotlight Cam is receiving a strong wifi signal or not. Sometimes moving the router closer to your Camera can improve the connection, as different materials can weaken the signal strength. For more information, check out this Help Center article: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength. If that information isn't helpful, you can browse the Ring Community at https://community.ring.com/ to find the solutions from other neighbors. Best, Ashley from Ring.

Hello Adam,
We appreciate you for bringing your Ring Indoor camera experience to our attention. The Ring Spotlight Cam is a High Definition (HD) security camera with spotlights designed to be mounted anywhere you need some extra security. The Ring Spotlight Cam features 1080p full HD resolution, two-way audio, HD video recording, and a wide viewing angle. Please know that it is a priority for us to be of assistance and find a resolution to your concern. After reading your review, it seems that your Ring Spotlight Cam is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring

Hello Itdoesntwork,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Elizabeth. Being able to keep an eye on what's happening around your home is a key feature of your Spotlight Cams, and I'd be happy to offer some help. If you find that your Spotlight Cams are missing motion events, you may need to adjust some motion settings. Try reviewing the information in our Help Center article here: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices. It can take some trial and error to find the combination of settings that work best based on your home environment. For more suggestions, check out the Ring Community at https://community.ring.com/ to interact with other neighbors and see what has worked for them. All the best, Ashley from Ring.

Hello Jess,

We know how important it is to have peace of mind when it comes to your home security. Your Ring Spotlight Cam is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

The more events captured by your Ring Spotlight Cam Battery, the more your battery is used to power the live HD Video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In addition, the battery is also drained each time you use the Live View to look or speak through your camera. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, adjust the motion frequency to best fit your needs, or adjust the direction of your Ring device.

Ring Spotlight Cam contains advanced Passive Infrared (PIR) sensors. In order to pick up all the motion you want to capture, it helps to understand a bit about how Spotlight Cam's sensors work, and how to position your Spotlight Cam for maximum effectiveness and battery life. This article has more information: https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Spotlight Cam or any other Ring product.

All the best,
Antonio from Ring

Hi Shutterspeed,

I am so sorry to hear about your poor Ring experience, this was not the experience that we intended for you to have. I see that you mentioned already working with our Customer Support team, however, I would appreciate the chance to connect with you directly so that I can investigate the issues that you encountered. Would you please email me at [email protected]?

I would appreciate your time as well as the chance to improve your Ring experience.

Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]

Hello MnM1,

Thank you for detailing your experience with when reaching us for to request a replacement Ring Spotlight Camera. As a leader in home security, we strive to deliver genuinely helpful customer support when reached for technical assistance. We regret learning that you had to reach us multiple times on the same issue, and are still here to help find a solution.

Closing the battery compartment on Spotlight Cam Battery should be a simple matter. So long as the compartment is free of debris, dirt or other obstructions, it should press closed until you hear or feel a small 'click'.

If you feel your camera still needs technical attention, and you have an open support ticket, please reach back out. One of our specialists can review the details and help solve this once and for all.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/.

All the best,
Marlom at Ring