Customer Ratings & Reviews

Hi Neighbor. It's unfortunate that you are having this experience. I recommend bringing this Spotlight Cam back to the store you purchased it to see if it can be returned. You can also reach out to our support team to troubleshoot the concern you are having. If it is determined that the device is faulty, you may be eligible for a replacement. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Rain,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Ohhyeah,

Thank you for reaching out and sharing your Ring Spotlight Cam experience with us directly, we appreciate it. Rest assured, we are here to provide you with information and steps to resolve the slow connection between your Ring app and mobile device that you are currently experiencing. The Ring app is intended to provide you with a quick response when motion is sensed, so you may hear and speak with visitors on your property.

If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app. This helpful article will help you check the strength of your wifi signal and the strength of the Ring device signal: https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-a-Ring-Device-and-Showing-Video.

Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hello Melissa,

We understand how important it is to experience timely Live View video from your Ring Spotlight Camera. This device should deliver video in a genuinely useful manner. Its installation was designed to be easy, and includes a tool to make attaching the camera simple. Rest assured, we are here to help.

Please ensure that your camera has switched to your wifi extender's signal. Otherwise, you won't notice an improvement with the internet connection. You can do so through the 'Device Health'section of the Ring app. If you have a Chime Pro, you can learn how to use the Chime Pro Network here: https://support.ring.com/hc/en-us/articles/115003763123-Connecting-an-Existing-Ring-Product-to-Chime-Pro

To easily attach the camera into the mounting bracket's socket, please use our included screwdriver to remove the security screw. Then, push the ball on the back of Spotlight Cam into the socket until it pops into place. Make the necessary adjustments to your device's positioning, then tighten the security screw.

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

Best,
Marlom at Ring

Hello DJKP,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Spotlight Camera Battery. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/115005282806-Solar-Panel-for-Spotlight-Cam-and-Stick-Up-Cam-Battery-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello m5v10,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Teresa,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We understand the importance of being connected to live events in the moment. We recently released the Rapid Ring App, which was designed to facilitate a speedy response when answering notifications. Rapid Ring is a "light" version of the classic Ring App with most of the features stripped out except for Ring device statuses and the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app instead of the original Ring App you'll be able to answer your notifications as quickly as possible.

Think of this app as a companion to the Ring App. You'll continue to use your original Ring App for all the settings functions built into your Ring devices such as checking video history or adjusting motion and video settings.

One of the most important measurements in your Ring security network is the strength of your wifi signal. There are three main factors that can weaken your wifi quality:

- Physical Obstructions: Certain materials can reduce the range of wifi signals (or even block them). Here are some examples of things that can interfere with your Ring device’s signal strength:

Heavy-duty walls and floors made of materials like concrete, brick, or metal.
Household objects such as fish tanks, bookcases and mirrors.
Windows made of Low-E glass also cause interference.

While other materials like wood and glass don't have as much effect, the more walls and floors between your router and your Ring products, the more interference you're likely to see.

- Competing wifi networks: If you live in a densely crowded area such as a big city or apartment building, there can be dozens of Wi-Fi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

-Other electronics: This is a difficult kind of interference to detect, as it can come from almost anything—even from appliances such as microwave ovens and baby monitors that aren't connected to your wifi network. The biggest source of electronic interference though, are those appliances that use the same Wi-Fi network as your Ring device to perform their basic functions. These include cellular phones, iPads, other smart home devices, TVs, and video game consoles.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Learnx,
Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking up the correct motion. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring

Hello ShieldTV,

It is important that the features available to you on your Spotlight Cam meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

It may take a bit of pressure to completely close the compartment door. Be sure to push on it until you hear the click that indicates the compartment is closed. This article can provide helpful information when having troubles with your Spotlight Cam: https://support.ring.com/hc/en-us/articles/115003340986-Ring-Spotlight-Cam-Battery-Installation

All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.

For any additional installation questions or set up concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products.

Thank you,
Antonio from Ring

Hi zagg. Getting the most out of your Spotlight Cam is an important concern, and I'd be happy to offer some clarification. For more information on how to utilize motion zones in the Ring app, check out this Help Center article: https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. If you still have questions after that, feel free to browse the Ring Community at https://community.ring.com/ to find answers and advice from other neighbors. Best wishes, Ashley from Ring.

Hello Djsolis,

Thank you for taking the time to bring this concern to our attention. The Ring Spotlight Cam Wire-free is intended to provide you with a reliable connection to your home security. I want to provide you with a few possibilities and solutions for this concern. When dealing with battery draining quickly, the first thing we want to look at is inclement weather, which may impact your batteries operation. Extreme heat and cold may cause your battery to drain quickly, or shut down to preserve function. As we are in the colder winter months, there are specific temperatures we may want to keep in mind:

36 °F (3 °C): The battery may not hold a charge as effectively, resulting in you having to charge the unit more frequently.
32 °F (0 °C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5 °F (-20.5 °C): The battery may stop working completely until temperatures warm up.

For more information on things you can do to help prevent these concerns, please follow this link to our Help Center on Ring.com: https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells

Sometimes, the weather may not impact your device, and we have other factors to consider such as device activity, user activity, and occasionally the wifi connection. I would love to get you connected with one of our tech specialists today, so your concern is resolved in a timely manner: https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Thank you,
Caitlin with Ring

Hi Moom,

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. The Ring Spotlight Cam Wire-free is designed to bring you peace of mind with reliable performance. By using one, you should be able to see, hear, and speak to your visitors.

Although distance does play a big part in the overall connectivity and quality of the live video, there are other factors to consider. Nearby interference, network limitations or a combination of both can also affect your cameras' ability to connect to quality video in a timely manner. For example, if your cameras are mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge. Do you happen to have your cameras mounted on or near something like this?

While Ring batteries can go months between recharges with normal use, this is dependent on a number of factors in your home's environment. Battery life is heavily dependent on frequency of use, therefore, please consider the following. If you have located your device in a high traffic area, please ensure the motion settings accurately reflect your needs. For example, you could reduce the size of the motion zone to pick unnecessary movement and thus save battery life. If your needs require maximum performance, consider using a Ring Solar Panel. These can help trickle charge the battery and extend the time between manual recharges.

Our priority is ensuring you to have devices you can rely on to keep you connected to activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support!

All the Best
Danielle from Ring

Hello Jess,
Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.
Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera Battery and motion concern.

Hi SavannahJT,

I am so sorry to hear this! This is not the Ring experience that we intended for you to have. At this point, I would appreciate the chance to connect with you directly so that I can both follow up on your return as well as provide you with some additional options. Would you email me at [email protected]?

I would appreciate your time.

Kaitlyn R., Customer Satisfaction Specialist
[email protected]

Hello Techgeek,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello Bee4,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring