Customer Ratings & Reviews

Hello Mike,

It is important that the features available to you on your Ring Spotlight Cam meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. More help can be found on our help article: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello Travolta, Thank you for leaving a review. I fully understand the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for me to be of assistance and find a resolution to your concern. To adjust your motion settings please do the following steps: Open the Ring App, Tap the three lines in the top left corner, Tap Devices, select your desired camera, Tap Motion Settings, here you can adjust the motion sensitivity of the camera. If you have any further concerns, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello Borie,
Our top priority, at Ring, is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer’s feedback, simply because it helps us improve not only the product from a consumer standpoint, but also our standards of service.
Based on your review, it seems that your motion settings may not have been properly setup. If you notice your Ring Spotlight Camera is not recording motion, we recommend adjusting your motion settings within the Ring App. Adjustable motion zones are now enabled in all battery-powered Ring devices, and use passive infrared (PIR) sensors to detect motion. By enabling adjustable motion zones, it allows you to adjust the sensitivity of your existing motion sensors. You will also receive only the alerts that you care about most. Adjustable motion zones work by identifying visitors based on a change in temperature, and sending a notification to your smart device when it detects one.
Please see our help center article regarding motion detection on your Ring battery devices and how to adjust your motion settings: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.
Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
Thank you,
Jamila at Ring

Hello Brian,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Thank you, Jamila with Ring.

Hello KingpinX5,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi SmartThermostat,

We are pleased to know that you are enjoying your hardwired Ring cameras. The Ring Spotlight Cam - Battery should offer a similar experience, with a wire-free installation. The Ring Quick Release batteries used in these devices were designed with longevity in mind, and should provide lasting performance. We know how important it is to rely on your battery powered cameras, and we are here to help.

If your Ring battery has stopped functioning, please ensure that it is fully charged. The LED lights on the battery will glow green when it is finished charging.

If your concern is regarding battery life, the below-mentioned settings can be adjusted to optimize battery power:

* Snapshot Capture
* Motion Frequency
* Video Recording Length
* Advanced Motion Detection

The Ring app provides a convenient Power Settings menu that helps adjust these settings. To find it, please launch the app and open the menu in the left-hand corner. Select the Devices tab and then select your Spotlight Cam. The Power Settings tile will be listed on this page. Please follow the guidance within that tile to optimize your Ring battery.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/ for additional tips and support!

All the best
Marlom at Ring

Hello Lynne,

Before anything, we appreciate the time and investment you've made in home security through Ring. Although you may no longer own your Spotlight Cam, we are still here to acknowledge your concern, and provide some assistance wherever we can.

The Ring Spotlight Cam is intended to help users secure their homes. By providing 1080p HD video, two-way audio, and real-time motion detection, one can stay in the loop with events happening around their home.

Although wifi is very useful, it does have its limitations. An otherwise reliable wifi signal can experience issues when nearby interference, or distance, gets in the way. Common causes of interference are brick, metal, cement, and other electronics.

For those experiencing issues, a good place to start is the Device Health page of the Ring app. Here, you can test your internet connection, review the RSSI reading, and find links to common solutions on improving your connection to your Ring devices.

Please note: your RSSI reading should be between 40 - 60, and be displayed in green text. If yours is higher than that, and in red text, please select the question mark next to it for more info. You can learn more below.

https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength

If you have one available, a wifi extender can help improve the wifi connection on your Ring devices. For instance, the Ring Chime Pro can help your wifi reach areas of the home which are otherwise harder to reach.

We've written a comprehensive article that helps you make the best out of your home wifi. To learn more about how to make wifi work for you, please see the article below.

https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You

Our priority is ensuring that our users have a device they can rely on to keep them connected to activity around your home. Please reach out to our Ring Community page, here: https://community.ring.com/, for additional tips and support!

My best,
Marlom at Ring

Hello TechieJR,

We know how important it is to have your devices charged and online to secure your home. Although this device supports a second battery, most can go with using the single battery that is included. You should be able to connect to your camera's Live View in a timely manner. Our team is here to help find a solution.

If you haven't already, please check the RSSI reading through the Device Health section of your Ring app. A high RSSI reading can indicate a poor wifi connection, thus causing battery drain and Live View connection issues. To learn more about the Device Health page, along with tips and tricks on how to resolve common issues, please read this article below.

https://support.ring.com/hc/en-us/articles/115001757766-Understanding-Your-Ring-Device-s-Device-Health-Page

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

Best,
Marlom at Ring

Hello learning,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking up the correct motion. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring

Hi Marigjons,

This doesn't sound right. With regular use, your battery life should last you between 6-12 months. With that being said, battery life is contingent on usage so the volume of alerts you receive per day will affect it but we can provide optimal settings to conserve your battery. Would you reach me today at [email protected] so that I can work to improve your Ring experience?

I would appreciate your time.

Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]

Hello Aikhmao,

We are happy to have you as a part of the Ring community, and thank you for sharing your experience with us. It is important to have the necessary information in order to make the best purchasing decisions for your home security. We do provide information to our customers about the optional Ring Protect Plans in a welcome email after set up, as well as on our website at https://ring.com/protect-plans.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every motion and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts from your Ring Spotlight Cam Wire-free, as well as have access to the Live View feature 24/7.

We would love the opportunity to connect with you to discuss any concerns you may have. Please reach out to us on our community forum at https://community.ring.com/. Ensuring your camera is working to meet your needs is our top priority.

Sincerely,
Danielle from Ring

Hello keevers4,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello TonyB,


Ring knows how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. We really appreciate that you have placed value in owning one of our Spotlight Cams for your home security. Rest assured, we are here to resolve your concerns and ensure you have a device you can rely on for the long term.

After reading your review, it seems that your Ring Spotlight Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello KM00,

Thank you for taking the time to share your Ring Spotlight Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you,

Jamila with Ring

Hello Dumb,

We here at Ring see your concerns and would like to lend some assistance. You’re an important member of our Ring community, and we always want you to feel safe and secure. Based on your review it seems that you are having trouble with your Spotlight Camera detecting motion. If willing please reach out to us directly at 18006561918 so that we can further assist. We look forward to hearing from you. -Jamila at Ring

Hello Manny13,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello 120421,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring