Customer Ratings & Reviews

Hello Upsetinlares,

We are thankful for your feedback regarding your experience with the Ring Stickup Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

Based on your review, it seems that you are having trouble with your Ring Stickup Camera picking up the correct motion. The Stick Up Cam uses infrared motion capturing to detect motion, within its field of view. You can use the Ring app to determine the Stick Up Cam’s motion detection range and the specific zones where motion will trigger a smart alert. These settings help ensure that the Stick Up Cam will capture the events you want to see and ignore the ones you don’t. Here is a helpful article with more information on how to resolve motion concerns with your device: https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring directly. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera device and its performance.

Thank you,
Jamila with Ring

Hello ppineda,

Thank you for leaving a review.Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

We would love to hear more about your experience with Ring. We invite you to share your experience with other Ring users, like yourself, on our Ring Community page: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Eternity,

We are thankful for your feedback regarding your experience with the Ring Spotlight Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

After reading your review, it seems that your Ring Spotlight Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello Lamar,

We can understand the importance of the video displaying correctly. It is important that the features available to you on your Spotlight Cam meet your needs and expectations. We do appreciate that you have placed value in owning a Ring product for your home security.

Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:

-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test

Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. This article can help guide you towards having a better connection: https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Antonio from Ring

Hello Jump26,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are still here to assist you if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking up the correct motion. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts for your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls are designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,

Jamila with Ring

Hello Linda,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Thaphl,

I am sorry to hear about this less than excellent Ring experience. The delay is normally attributed to WiFi/bandwidth connection but we'd be happy to further investigate this for you. Additionally, do you have any major appliances between your router and device? Would you kindly reach me at [email protected] today so that we can improve your Ring experience please?

I would appreciate your time.

Kaitlyn R., Customer Satisfaction Specialist
[email protected]

Hello Paula,

We understand how important it is to experience a reliable connection to your home security devices. The Ring Chime Pro is intended to help better your connection to Ring doorbells and cameras. With proper placement and the Chime Pro Network, you should notice a significant difference. Our team is here to ensure that is the case.

Placement of your Chime Pro is key. For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.

If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):


* Materials such as stucco, brick, or concrete.
* House appliances such as microwaves.
* Electronic devices such as televisions, game systems, or wifi enabled devices.

To ensure best performance, please test a few different locations. You’ll find that one area provides the best performance. We invite you to visit our Community Forum for some additional tips and tricks, as well as additional support. All the Best, Jamila at Ring

Hello Jmlw,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila and the Ring

Hi Chen.

Thank you for sharing this feedback with us.

Having consistent and reliable motion alerts is a crucial feature for the Ring Spotlight Camera Battery to be working properly. This is likely the reason you purchased this security device in the first place: to be alerted to people on your property. Rest assured, we are here today to provide you with some information in order to ensure you get the most out of your motion detection! We are confident we can find a solution that works well for you and your home’s environment.

It sounds like the motion notifications for your device may be turned off. We recommend checking to see if you have a motion schedule active. If you do, you will not be able to turn on your motion alerts (during the time the motion schedule is set to turn them off). You will have to disable the motion schedule to enable the motion alerts for that time again.

This is strictly for the alert. If you set up a motion schedule, you will not receive an alert during that time frame; however, the Ring device will still record.

Visit our support center for additional troubleshooting steps: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your motion notification concern.

All the best,
Nicole from Ring.

Hello Tried,

Thank you for taking the time to share your experience with the Ring Spotlight Camera Battery.

We understand how vital it is that your Ring Spotlight Camera Battery connects seamlessly so you can monitor your home as intended. We would love to offer some tips and tricks for getting your Ring device online as quickly as possible.

It sounds like your Ring Spotlight Camera Battery was unable to connect to your home’s wifi. When setting up a new Ring device that’s battery-powered, your battery will only be partially charged when you receive it. Your battery will need to be plugged in for 6–8 hours to be fully charged. If you have attempted to set up your device multiple times and failed, you may need to fully charge the battery before you can successfully set up your device. Another helpful tip is to attempt the setup process in the same room as your router. This ensures the device connects quickly to the home wifi network and is able to do all of the software updates it needs to, after a successful setup.

If your device still will not set up, please visit our support center for additional solutions: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

You can also visit the Ring Community. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera Battery concern.

All the Best,
Nicole with Ring

Hello Bkk836,

Thank you for taking a moment to leave your review of the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble with your Ring Spotlight Camera picking up the correct motion. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring

Hi CStark,

We understand how important it is to keep your device's batteries secure. The Ring Spotlight Cam - Battery is designed to do just that, bringing you peace of mind. Please know that we hear your concern and are here to help.

The battery compartment on your Spotlight Camera is best closed starting from the end with the hinge. Once that edge has made full contact, firmly press the lid closed slowly. You'll hear it 'click' once locked.

If you suspect your lid is not functioning as intended, please reach us directly. We'd be more than happy to help you find the best way forward.

Regards,
Marlom at Ring

Hello ShawnG,

We know how important it is to have peace of mind when it comes to your security and receiving notifications plays a significant role in having that sense of security. For our consumers, we want to ensure that you are notified of who may be near your home at all times. Please know that it is a priority for us to be of assistance and find a resolution to your notification concern.

Ring understands the importance of being connected to live events in the moment. If you have recently received a notification on your mobile device or if you have gotten a blurry screen along with a message that the Ring App is having trouble connecting to the Ring device, this can be attributed to wifi connection. The three most common causes of this problem are the following:

* A poor connection between your mobile device and the internet
* Slow internet upload and download speeds
* A poor connection between your Ring device and your router.

If your signal is poor or very poor, this can be caused by the distance between the router and your Ring product, the layout of your home, or the materials in your walls. Our Ring Chime Pro may be a good fit for you and your network environment. We would love to improve this for you once and for all. Please reach out to us directly so we can ensure your Ring Spotlight Cam and other Ring devices are working up to your expectations. Please reach out to us directly via our community forum at https://community.ring.com/.

All the best,
Antonio from Ring

Hello,

We understand the importance of receiving the customer support you deserve. As a Ring user, you should be able to reach our customer support contact center for live support. Rest assured, we hear your concern and are here to help.

It sounds like you hired a third party company's technician to install your Ring device. If you're unable to reach them, we encourage you to contact Ring directly for support.

You can visit our website at Ring.com, and select the chat bubble on the bottom right-hand corner. Type in Customer Support, and you'll be given the option for live chat or phone support.

Please reach us directly when you get a moment. We're confident that we can help turn your experience around.

Regards,
Marlom at Ring

Hello RLM1234, We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home. Based on your review, it seems that you are not fully satisfied with your Ring Spotlight Camera. If your device is not working as intended, we recommend resetting your device. To reset your Spotlight Camera, press and hold the setup button for 10-15 seconds and release. Once the white light on the front of the device stops spinning, proceed with the setup process. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. We look forward to hearing from you, if you have any further feedback regarding your overall experience. Thank you, Jamila with Ring.

Hello jorge,

Thank you for taking the time to share your Ring Spotlight Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.