Customer Ratings & Reviews

Hello Anacleto,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.

Hi Chaser67,

Oh no, this is not the Ring experience that we intended for you to have. At this point, I would appreciate the chance to connect with you directly so that I can both follow up on your return as well as provide you with some additional options to improve your Ring experience.
Would you please email me at [email protected]?

I would appreciate your time.

Kaitlyn R., Neighbor Satisfaction Specialist
[email protected]

Hello DianeL,

We understand the importance of having a consistent wifi signal at the Ring Spotlight Camera. Having a solid connection ensures you do not miss any activity around your home. Rest assured, we are here to provide you with solutions to the connectivity concerns you are experiencing.

Here are some quick tips on how to get a stronger wifi signal for your Ring device(s):
Try moving your router to another location. The ideal distance between a router and the Ring device is under 20 feet.
Move your Ring device closer to the router. If your wifi router has an adjustable antenna, try pointing it in various directions and testing the signal strength.
Consider upgrading your router, especially if it's more than a few years old.
Trace the path from your router to your Ring device. If there are any metal items (such as a TV) or aquariums directly between them, try moving them out of the way, so the signal isn't blocked.

Here is a helpful article with more troubleshooting steps to take to resolve your connection concern: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera.

Thank you,
Alexis with Ring

Hello KenNKaren,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/ so that we may assist with finding a resolution to your concerns.

We look forward to hearing from you, if you have any further feedback regarding your overall experience.

Thank you,
Jamila with Ring

Hello David,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Skotch,

Thank you for sharing your experience with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products and services. We truly value our consumer's feedback, simply because it helps us improve not only the product from a consumer standpoint but also our standards of service. If you have any further concerns, or would like to share any further feedback please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you. - All the Best, Jamila at Ring

Hello Joanna,

Thank you for bringing this to our attention. Here at Ring, we hear your concerns and are here to help. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information needed to ensure that Ring App is performing optimally for you, and that you are able to answer your motion alerts.

Based on your review, it seems that you are having trouble with answering your doorbell from your Ring App. Rapid Ring is a "light" version of the classic Ring app with most of the features stripped out except for the ability to activate a Live View and respond to an event as quickly as possible. By using the Rapid Ring app in conjunction with the original Ring app, you'll be able to answer your notifications as quickly as possible. Please see our help center article for more information on the Rapid Ring App: https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring App concern.

Thank you, Jamila with Ring.

Hello CalNeva,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi HeatherW. If you are experiencing issues with the clarity, it is most likely due to a poor RSSi. This information can be found in the Device Health section of the Ring app. You can improve the RSSI by moving a WiFi access point closer to your Ring device. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello TDCW,

We are thankful for your feedback regarding your experience with the Ring Spotlight Camera. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control. We understand how important it is to have your devices working as intended, as it offers a level of security in your home.

After reading your review, it seems that your Ring Spotlight Camera is having trouble staying connected to your home wifi. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest-working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:

Unplug your router or modem from its power supply (don’t just turn it off).

If your router and modem are separate, unplug both of them.

Wait at least 30 seconds, then plug them back in.

Wait for your internet to be restored.

Here is a helpful article which walks you through additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hello RyanD,

Thank you for taking the time to share your Ring Spotlight Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!

To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.

We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!

Thank you, Jamila with Ring.

Hello Tiffalina,

We completely understand the relevance of having your home security up and running at optimal use. No need to worry, you have us here today and we'll make sure we get you up and running in no time.

You may run a special connectivity test at any time to see if a poor wifi connection is responsible for the audio problems. We have included step-by-step instructions below:
Open Ring app. Hamburger Menu/ 3 Lines.
Select Devices.
Select your Ring device.
Select Device Health.
Select "Test your Wifi" under the tools section.
Tap "Start test".

This does take you out of the Ring app to your default web browser to bandwidthplace.com.*
Tap Start to begin speed test. Once the test is done, tap your phones back button, this will take you back to the Ring app.
Enter your results from the speed test.

If the test results show you have adequate speeds, there are other factors to consider. Nearby interference, network limitations or a combination of both can also affect your cameras' ability to connect to quality audio/video. For example, if your camera is mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge.

It is imperative that we get your Spotlight Cam setup and working to its full potential. Would you be so kind as to reach out to our support team directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Sergio,

Thank you for taking a moment to leave your review of the Ring Spotlight. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello hazelnut62349, Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help. In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device. Thank you, Jamila with Ring

Hello cherbill2002,

Thank you for leaving a review. We here at Ring understand wanting your Ring product to work as intended and would like to lend some assistance. If willing please reach out to us at 18006561918 so that we can further assist and ensure your device is working as intended.-Jamila at Ring.

Hi brigitte. Being able to see what's happening at your home with the Spotlight Cam is a key feature and I'm happy to help. A good place to start regarding any motion detection concerns is our Help Center article here: https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices. That article will explain how the motion detection in your Spotlight Cam works, as well as give you some insight on the different settings available. It can take some trial and error to find the combination of settings that works best for your home. As for any video quality concerns, I'd recommend reviewing the information in this article: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. If neither of those articles help resolve your concerns, you can browse the Ring Community at https://community.ring.com/ for suggestions from other neighbors. Best wishes, Ashley from Ring.

Hi Mama,

We understand where you are coming from, as this isn't the experience we want users to have. The Ring Spotlight Cam is intended to provide crystal clear video for peace of mind. The built-in Spotlights should be bright enough to illuminate the immediate area you are trying to secure video of. Our team is here to help you find a solution.

In order to work at its best, Spotlight Cam needs to be mounted at 9 feet off the ground. This positions the lights at an optimal height to illuminate the area. Do you know at which height your camera is mounted at?

When video quality is less than 1080p HD, the issue is almost always traced back to the wifi signal in use. First, it's important to know whether your internet package is optimized for video conferencing. If not, your video quality will struggle to reach full 1080p HD. You can reference your internet package for more details.

You should also reference the Device Health section of your Ring app for more info. Here, you can test your internet connection, review the RSSI reading, and find links to common solutions on improving your connection to your Ring device.

Please note: your RSSI reading should be between 50 - 60, and be displayed in green text. If yours is higher than that, and in red text, please select the question mark next to it for more info. You can learn more below.

https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength

It's important to us to know that your concerns are being addressed, and that we have helped improve your Ring experience. We offer a Ring Community platform from our website which allows you to help one another and share your feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern.

My best,
Marlom at Ring