Customer Ratings & Reviews

Hi Daynel,

I want to thank you for providing feedback regarding your experience with Ring. This is key in helping us improve our product and services. The Ring Spotlight Cam Wire-free is a great way to notify you of motions within your camera's field of view, and record events that may happen when you're away. When you experience concerns with motion detection, I suggest looking at two potential causes for concerns: mounting height and wifi connection. These are two seemingly unrelated issues, that can have a major impact on the performance of your Ring devices.

I wanted to share a helpful article from our Help Center at Ring.com that will go over optimal mounting positions, to ensure you are getting the most out of the motion detection on your Spotlight Cam: https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery

Wifi connection is an imperative part of your Ring home security. I would love to get you connected with one of our Ring specialists to look at this potential concern with you, and find the best solution that ensures your motion detection is performing as it is intended to.

Best,
Caitlin with Ring

Hi Heather,

Thank you for taking the time to share your experience with the Ring Spotlight Camera Wire-free.

We understand the importance of your camera staying online and properly connected to your home’s wifi network, so that you can see and speak with visitors at any time. We want to be sure all of your questions are answered regarding your Ring devices' connectivity and how to properly maintain the security of your Ring account.

It sounds like your device is falling offline and you have some concerns about your account security. First and foremost, we want you to know that Ring takes security very seriously. We have a variety of safeguards in place to protect your account data. One of the most important safeguards is a strong password (that cannot be easily guessed). A strong password is the best way of keeping your personal information safe, your videos private, and preventing unauthorized access to your Ring account. This article will detail the steps Ring is taking to increase your password’s security and offer you some tips on the best way to create a more secure password: https://support.ring.com/hc/en-us/articles/360049104331-Creating-a-strong-password-and-a-more-secure-account.

If your Ring device is falling offline, there are a few things we will want to look at first to ensure your device has a strong wifi connection. There are three main factors that can weaken your wifi quality:

If there are physical obstructions or the router is blocked in a closet or behind furniture, the wifi quality can diminish.

Other electronic devices competing for the wifi signal can impact your device's staying online.
Competing wifi networks can interfere with the wifi signal.
To further investigate what could be impacting the wifi signal to your device, please refer to the following link:
https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-WiFi-Signal-Strength

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Spotlight Camera Wire-free product. We look forward to hearing from you!

Thank you,
Nicole with Ring

Hello Dany,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Dadd,

We know how important it is to have your Ring devices working properly to secure your home. The Ring Spotlight Cam - Battery is intended to be a reliable wifi camera that stays online for your peace of mind. We're here to help find a solution to the connectivity issues you're reporting.

Disconnects are typically traced back to two factors. The first is distance from the router, the second is environmental interference.

First, we recommend you perform a distance test. If possible, please bring your Spotlight Camera into the same room as your router. Trigger a live view to start a video feed and start walking towards the area you had the camera installed. If the video quality starts to fail, it could be due to distance.

This could also be due to nearby interference such as brick, metal, large appliances etc. We recommend that you relocate your router to a more central part of the house, whenever possible. This will help ensure that your wifi devices such as Spotlight Camera have a better wifi connection.

If you have a wifi extender, we recommend installing it to help with connectivity issues. You can check out our Chime Pro, a wifi extender exclusive to Ring devices.

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

Regards,
Marlom at Ring.

Hello Annoying,

Thank you for sharing your user experience with us.  Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your purchase experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint. Rest assured, we are here to address the concerns you mentioned. 

Based on your review, it seems that you are having trouble setting up your Ring Spotlight Camera and cancelling your Ring Protect Plan. If you would like to cancel your Ring Protect Plan, please log into your account at ring.com/account and select your existing plan on the left hand side. Then from there you can select "cancel plan." For more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360022109431-Changing-your-Payment-Method-Updating-or-Canceling-your-Ring-Protect-Plan.

Also, if you are unable to get past the setup process, we recommend resetting your Spotlight Camera. You can do so by pressing and holding the setup button for 10-15 seconds. Once done, you may proceed with the setup process. For additional setup help, please see our help center article: https://support.ring.com/hc/en-us/articles/115003534926-Setting-Up-Your-Ring-Spotlight-Cam-In-Your-Ring-App.

If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. 

Thank you, Jamila with Ring.

Hello Cananiot,

It is important that the motion detection feature on your Ring Spotlight Cam Wire-free meet your needs and expectations. We understand you've selected Ring to keep you updated on activity, and receiving notifications when people arrive at your home is essential.

This camera uses Adjustable Motion Detection and runs using passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. It's designed to be placed at an optimum height of nine feet with the motion detector parallel to the ground. This will put the motion sensor in a perfect position to detect human-sized objects at up to 30 feet. You can adjust three preset motion zones and their distance.

We agree that every second counts when connecting to video. Distance does play a big part in the overall connectivity and quality of the live video, however, there are other factors to consider. Nearby interference, network limitations or a combination of both can also affect your cameras' ability to connect to quality video in a timely manner. For example, if your camera is mounted on a surface that is made out of heavy-duty materials, an otherwise strong signal may diminish as it passes through those. Materials such as metal, brick, and cement could prove to be a challenge. Do you happen to have your camera mounted on or near something like this?

Our priority is ensuring you to have a device you can rely on to keep you connected to activity around your home. Please reach out to us today at https://community.ring.com/ for additional tips and support!

Sincerely,
Danielle with Ring

Hello Ronnie,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Rick,

This should not be the case. Your Ring device should hold a stable connection to your home WIFI network. Ring Spotlight Cam is compatible with 802.11 b/g/n Wi-Fi networks operating on 2.4 gHz frequencies. Would you kindly confirm that your home WIFI network meets these requirements? Please email me at [email protected] so that I can assist you further.

Thanks,

Kaitlyn R., Customer Satisfaction Specialist
[email protected]

Hello mrbig2017,

We know how important it is to maintain your security devices attached to your home and out of harms way. This camera includes everything you need to properly secure it to your home. You should also expect accurate motion detection from this device. Our team is here to help find a solution.

For best performance, this device should be mounted at 9 feet off the ground. This allows for ideal motion detection, a good field of view, and will prevent unauthorized access from reaching the camera. Tightening the security screw located on the mounting bracket's collar will ensure no one can easily remove the camera.

We include a single Ring Quick Release battery with your purchase. Although this should be sufficient for most cases, one can purchase an additional battery to use in the second slot. All batteries are the same size.

To get the best motion detection, please follow the guidance in this article. You'll learn how to properly position your Ring Spotlight Camera to improve your motion detection.

https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery

Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.

Hello katie,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Troy,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hi Akky,

I am sorry to hear about your less than excellent Ring experience. I would, however, appreciate the opportunity to connect with you directly. I would like to hear your feedback as we are always looking to improve. Would you please email me directly at [email protected]?

I would appreciate your time.

Kaitlyn R., Customer Satisfaction Specialist
[email protected]

Hello Nascarman,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello Jpass53,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint.

One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. It keeps your devices from being reset or reassigned in cases of theft and allows you to safely and securely transfer the physical control of a Ring device as the result of a sale or a move.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Spotlight Cam or any other Ring product.

Thank you,
Antonio from Ring

Hi Compita. It's important to make sure you're receiving the right product that you purchased. If the box your Spotlight Cam came in was already opened or missing anything, please follow up with the retailed you purchased it from so they can make this right. Best wishes, Ashley from Ring.