Customer Ratings & Reviews
- Model:
- 8SB1S7-BEN0
- SKU:
- 5937004
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Spotlight Cam Wire-free's camera quality, ease of use, and installation process. Many appreciate its motion detection, security features, bright light, and night vision capabilities. However, some customers have expressed concerns about the battery life, connectivity, price, and recording time. The solar panel and field of view are also well-received features.
This summary was generated by AI based on customer reviews.
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had to wait about two weeks because of coreys work load when the cameras went down.he was here on 9/8 2021 repaired camers .two hours after he left cameras are down again disappointed.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello disappointed,
We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the Geek Squad was unable to properly resolve your concerns. Having the peace of mind, in your home security, you purchased your Ring Spotlight Camera for is critical.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences. You can find other useful installation information at https://community.ring.com/ for your Ring Spotlight Camera Battery.
Thank you,
Alexis with Ring
Ring camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door comes up as not closed. After 17 times the tech installer said it finally did not come up alertinng him on his phone. However its coming up on mine.
I would recommend this to a friendBrand response from Ring
Posted .Hello Meizcooking,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring device right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.
In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.
If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.
We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding your Ring device. We are eager to turn around your experience!
Thank you, Jamila with Ring.
Junk cameras that are overpriced.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the camera's won't stay in the mount, i spent almost 400 for these cameras with poor quality camera, lagging video frames, and distorted sound, NOT Happy!!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Badbuyatbestbuy,
We know how important it is to have peace of mind when it comes to your home security. Your Ring Spotlight Cam is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.
All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option. For more information: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
Thank you,
Antonio from Ring
bought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lights don't work in dark, won't record at night. Not doing what I expected them to do
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi wersty2011. Having your Spotlight Cam work as expected is integral to your peace of mind and I'm happy to help. The lights on your Spotlight Cam should come on when motion is detected if it's dark outside. Depending on the ambient lighting at different times of the day, the lights may not come if it's still too bright outside. Additionally, the Spotlight Cam will record when motion is detected or when you activate the Live View. If your Spotlight Cam is not detecting motion, you may need to adjust the motion settings. To learn more about motion settings, check out our Help Center article here: https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices. If you still have questions, try browsing the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can interact with other neighbors and ask them questions. Best, Ashley from Ring.
Product didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Neither one works properly called Ring, they walked me through many checks over an hour and a half, finally Ring had to send new ones. Solar doesn’t work at all
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Eliwell1,
Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.
The Ring Solar Panel is designed to be a convenient power source to help charge and extend the battery life in your Ring Camera. The panel requires several hours of direct sunlight every day to effectively charge the battery. The ability to recharge the battery varies based on device settings, motion notifications, and sun exposure in the area of placement. The Solar Panel should not be installed in a shaded area.
We agree that extending the time between manual recharges of the battery pack is essential when it comes to monitoring activity around your home. Please visit our community forum at https://community.ring.com/, at your earliest convenience. We'd like to provide you some solutions and suggestions that will work well for you and your home's environment.
Thank you,
Antonio from Ring
Cameras
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One broke within a year. When I went back to exchange i got a store credit to get new ones and i was told they dont even sell the 2 pack anymore.
I would recommend this to a friendBrand response from Ring
Posted .Hello Chaos,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.
Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!
Thank you, Jamila with Ring
Unacceptable service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to rate when the installers failed to show twice-no call, nothing. Now I have a third date...will they show, call, or cancel???
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Unacceptable,
Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless installation, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.
In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.
Thank you, Jamila with Ring
Never again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and the ring service is bad but maybe its because its from best buy management and purchasing the warranty etc. Is horrible.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Quality,
We appreciate you taking the time to leave a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. We can understand your disappointment. Not only that, but we are always striving to improve our products and their performance.
Based on your review, it seems that you are having trouble with your Spotlight Camera picking up motion. The Ring Spotlight Camera was designed to offer security and peace of mind. If you are having trouble with your camera detecting motion, we recommend adjusting your motion settings. Information on how to do so can be found in the following help center article: https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-.
Please pay close attention to the Motion Frequency setting and consider adjusting this to frequent within the Ring App. Frequent gives you the most motion alerts and ensures you don’t miss any activity.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera concern.
Thank you,
Jamila with Ring
- Cons mentioned:Battery life
Good idea terrible battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first security camera and I wanted a combo light and camera in one. Saw this newly released item and good reviews other Ring products have received. App is ok not great definitely not what shows in the manual can’t seem to control the lights. Notifications are great when motion is triggered. Wish there was a way I could load videos to my server versus 30 a year for storage not huge amount but doesn’t appear as though other companies charge for storage. Biggest disappointment is battery camera went up Sunday October 22 one week and battery is dead. It was fully charged when I put camera up. One week and for 199 to only get one battery when system holds two is quite the rip off. Another battery costs 20 with 5 for shipping I have only found on ring site no place else seems to sell. Great concept maybe improvements will come on future versions.
No, I would not recommend this to a friend I don’t advice that product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy a ring alarm system and cameras additional but I don’t advise the camera sometimes record sometimes don’t record nothing or just part also the quality is low.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Dori,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
Based on your review, it seems that you are having trouble keeping your Ring Spotlight Camera battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring
Security cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working two days after it was installed by Best Buy. Called the help line with no success.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Vickie,
Thank you for sharing your experience with us. Ring takes pride in the support that is provides to its customers. I understand that you have received a less than stellar experience. Please know that we are here to gather your feedback and ensure that we can turn your experience around. If you notice that your Spotlight Camera is no longer working, we recommend resetting your device by pressing and holding the setup button for 20 seconds. Once done attempt to setup your device again in the Ring App. If you have tried the above suggestion and still need assistance, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring
I need to call product support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only a few weeks old. I had them installed by bestbuy and one of them is acting up. It says it does not have internet and the internet on my phone works perfect.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello larry,
Thank you for taking the time to reach out to us. We understand the importance of being able to receive technical or product support when it is needed. Our informative online support site is available here https://support.ring.com/hc/en-us. You can also contact us 24/7 via telephone or from 5AM - 9PM MST (US) via chat. Please visit our customer care site for more information: https://support.ring.com/hc/en-us/articles/360036196372.
As another resource, Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.
Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring device.
Thank you,
Jamila with Ring
Since Kaitlyn is fielding comments
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I saw you were replying to negative reviews on bestbuy.com, so here's my comments (mixed) 1) I bought four of the wireless (battery version). So far satisfied with performance (some glitchy stuff, but seems to be settling out) -- but mostly because I intended to connect them to the AC power to keep the batteries charged, relying on the batteries if should the AC go off. To do that, I called your help desk and asked, what is the specs for the barrel connector socket on the back (needed to select an AC to 5V DC wall adapter with the appropriate barrel connector). First they asserted it was impossible (recommended the wired one), then after I pointed out the solar panel has to plug in somewhere, they denied knowing anything about the specifications for the socket on the back. Totally oblivious and unhelpful 2) I got out my calipers and measured and confirmed the barrel connector socket on the back is 3.5 mm x 1.35 mm -- so I bought AC to 5V USB wall adapters and USB to barrel connector (3.5 mm x 1.35mm) cables on amazon and they're doing a fine job keeping the batteries charged up. 3) This is the kind of information YOUR help desk should have provided. It might help a lot of your customers. As for me, why would I pay more for the wired version? I in fact assume that you'll discontinue the wired version once you run out of them, and then you'll start promoting the wireless version with an AC to DC adapter for both wired and wireless applications.
I would recommend this to a friendFrustrating purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the camera 1 year and 4 months then it stopped working. It is out of the year warranty which is very frustrating for a $200 camera.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Picturelady,
We understand where you are coming from, as this isn't the experience we want our customers to have. Ring Spotlight Camera - Battery was built with longevity in mind. It should be able to provide our users with lasting service. Our team is here to help find a solution.
If your camera has stopped responding, please attempt a hard reset. This can help clear out most underlying issues.
To begin, ensure you have a fully charged Ring battery inserted into your camera. Then, hold down the set-up button for 15 consecutive seconds, and then release. The device will start its reset and should complete within a minute or so. You'll know it's ready to go when it enters set-up mode again.
Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.
Regards,
Marlom at Ring
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The idea is great but is not like the commercial. Cannot see the persons face. View is from above head level. Is set off from the wind. Goes off constantly.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Jumpin,
We know the importance of trusting the motion alerts from your Spotlight Camera - Battery. This device should provide our user with accurate motion detection, so they know when activity is happening in the areas they're monitoring. Rest assured, we are here to help.
There are two main causes for excessive motion events: device placement and motion settings. The first is the most critical, as placement affects how effective your motion settings will be.
For best results, this device should be mounted at 9 feet off the ground, and pointed in such a way that avoids unnecessary movement. For example, if monitoring a driveway, tilt it away from the road and sidewalk to avoid cars and pedestrians walking by.
To learn more about optimizing your motion, please read these articles:
https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency
https://support.ring.com/hc/en-us/articles/115003821023-Proper-Positioning-for-Your-Spotlight-Cam-Battery
Please visit our community forum at https://community.ring.com/, for some additional tips and support. We look forward to hearing from you.
Regards,
Marlom at Ring
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t stay connected with Wi-Fi. The camera is very fuzzy
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Catshed,
Ring understands the importance of having your Ring Spotlight Cam online and working so you can keep your home secure. We know you rely on your Ring Spotlight Cam to keep your home secure. We will be more than happy to help you with this today.
Poor video quality can be attributed to the wifi/bandwidth connection. One of the most important measurements in your Ring security network is the strength of your wifi signal. You may run a special connectivity test at any time to see if a bad wifi connection is responsible for problems with your device. We have included step by step instructions below:
-Open Ring app
-Hamburger Menu/ 3 Lines
-Select Devices
-Select a Ring device
-Select Device Health
-Select "Test your Wifi" under the Tools Section
-Tap "Start test
-Once the test is done, Enter your Results from the Speed test
Sometimes, even with high internet speeds, the connection is not as strong at the location of the Ring device. A Chime Pro is a great solution if you want to extend wifi to your Ring devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two to three bedroom home, or if your devices are located close together.
For larger homes, with devices located farther apart, you may need to consider purchasing a mesh network system like the eero network. A regular wifi network distributes the wifi signal from a single point, your router. The further the signal has to stretch away from the router, the weaker it becomes. A mesh network has multiple wifi distribution points that keep the wifi signal strong from different distribution points: https://support.ring.com/hc/en-us/articles/360050893351-How-Do-Wifi-Extenders-Work-.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Antonio from Ring
Terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, grainy images, no way to control when reports are generated or to control when cameras are active unless you take out the battery
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time or money! I want you to come down to purchase a higher quality camera video and audio not worth the price
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Beetle23,
Thank you for taking the time to leave a review. We understand how important both the audio and video features are on your Ring Stickup Camera. This ensures that you are able to see and speak to the person who is at your door, in real time. The Ring Spotlight Camera is intended to provide you with peace of mind in your home security. Rest assured, we are here to provide you with some solutions to resolve the audio and video concerns you expressed.
After reading your review, it seems that you are having trouble with the audio and video on your Ring Spotlight Camera. If you are having audio trouble with your Ring Spotlight Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Stickup Camera concern.
Thank you, Jamila with Ring
Security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it for the floodlight camera. Thought it would be easier for the back porch
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Serg, Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed. If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance! Thank you, Jamila with Ring
Wired is better than wireless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless isn’t good at all. It worked When it wanted to. I returned it and got the wired one and that works perfectly.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
it is important to us that you are able to enjoy the convenience of a Ring Spotlight Camera - Battery. This wire-free version of the Spotlight Cam should be able to provide you with accurate motion detection, Live View video feed and reliable 2-way audio. Our team is here to help!
To get the most out of your battery powered Spotlight Cam, please ensure that you've mounted it at 9 feet off the ground. This allows your chosen motion settings to apply evenly.
For those that need additional power, you can purchase a Ring Solar Panel for your device. This way, you get the benefits of a battery camera with supplemental solar power.
Although you've since purchased a Spotlight Camera - Wired, we'd like to connect with you to ensure everything is working as intended. Can you please contact us when you get a moment?
All the best,
Marlom at Ring.