Customer Ratings & Reviews
- Model:
- 8SB1S7-BEN0
- SKU:
- 5937004
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Spotlight Cam Wire-free's camera quality, ease of use, and installation process. Many appreciate its motion detection, security features, bright light, and night vision capabilities. However, some customers have expressed concerns about the battery life, connectivity, price, and recording time. The solar panel and field of view are also well-received features.
This summary was generated by AI based on customer reviews.
Not Bad but Not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but the camera is not great, it’s very grainy for 1080. Returned it for that reason and it lags behind. Light is not bright either.
No, I would not recommend this to a friendConstant Battery Door Open Error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had our wireless Ring Spotlight camera for a year (purchased the first one in June 2018 and another in October 2018) and everything worked great until summer of 2019 and the device we bought in June kept giving us a "battery door open" error message every single day since. No matter how many times we carefully tried to make sure the battery door was closed and that the button on the back clicked into place to indicate it was closed, we still received the error message. The 1-year warranty period is expired and there is no recourse for this faulty product. Video is spotty now and there are times when we try to view video if there is an alert and the footage goes black after a few seconds because of the battery door problem. We really depended on this camera for safety and now we are stuck with something that is not covered.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Error battery door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My spotlight cam all of a sudden started to show an error that the battery door was opened, it’s not. The error message will not go away and to add to that problem we charged both batteries last week and they just went completely dead today. I’m going to call Ring tomorrow in hopes that the device is still under warranty.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Lady,
Thank you for taking the time to share your Ring Spotlight Camera experience with us. We appreciate it. Our products are intended to provide you with long-term peace of mind in terms of home security.Ring devices all include a one-year limited warranty on parts and hardware: https://ring.com/warranty. If you are a Ring Protect Plus member, an added benefit of this plan is an extended product warranty that would cover replacement for the lifetime of the device. Rest assured, whether you are a Protect Plus member or not, we do have some solutions that can resolve your concerns and ensure you have a Ring device that is capturing visitors around your home when you need it most!
To obtain the benefit of the limited warranty, please contact Ring community support at http://support.ring.com/or 1 (800) 656-1918 (US). For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. This forum was launched in 2019 to allow our neighbors to share their experiences and feedback directly with Ring.
We are eager to get a solution in place for you so you can monitor your home and get notified in a timely manner of visitors approaching your door. We look forward to hearing from you soon!
Thank you, Jamila with Ring.
Ring Spotlight wire free
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this camera , I cannot communicate with anyone outside do to a horrible tinny noise that comes on when activated , the picture quality is not good compared to the other ring Cams we have in operation. I still need to contact Best Buy about this .
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Neighbor. Audio And Video functionality are key components to this Ring Camera. I would evaluate your RSSI, which is found in the Device Health section of the Ring app, and possibly move a WiFi access point closer to the camera. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.
- Cons mentioned:Connectivity
cameras rarely connect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 4 wireless cameras rarely maintained connectivity. I must have re-set the cameras 50 times over a 3-4 week period. Very seldom could I get a "live view" on the cameras. I have 1Gbps download speed and 200 Mbps upload speed, so it is not my wifi. Would never recommend Ring to anyone.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Florida,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring
LIVE VIEW CURRENTLY NOT SUPPORTED ANYMORE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own 4 of these cameras and when they did an update on this, they took away the live view feature. It only has the banner on top of the screen and you have to click on it to see full camera view. Have to be a Ninja, cause it disappears real fast. Already had an issue with it yesterday, as we had someone come to our gate and by the time we realized it, the person was gone. These cameras are no useless for me to use. This is what I received after sending them a message: Hi Sharon, thank you for contacting us today. Currently, automatic Live View is no longer a supported feature in the Ring App.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Sharon,
Thank you for bringing this concern to our attention. We understand why you feel this way, as this is not the experience we strive to deliver. Rest assured, we hear your concerns and are here to help.
All Ring Video Doorbells and Cameras have Live View built-in. The Ring app will allow you to trigger a Live View video on demand. Additionally, one can tap on a recent Ring notification to answer a caller in real-time.
Most phones allow you to customize the amount of time a notification stays on your screen. Please visit your phone's settings to make the necessary adjustments.
We know how important it is to have your concerns addressed. Please contact us at your earliest convenience. We'll be happy to help you find the best way forward.
Regards,
Marlom at Ring.
Same day delivery is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a total tech member. I ordered these in the AM because when i went to the store the sign said they open at 10 am. So i waited 20 minutes. Then when i went up front the sign was removed and turns out they open at 11. So i come home exvited i am a total tech member to enjoy free same day delivery. I waited all day to avoid porch pirates. Then i get a text saying they cannot deliver today . Right before they close. Lesson learned
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello soytupappy,
Thank you for taking the time to share your experience with us. We understand the importance of a seamless delivery process, as this allows you to start using your Ring Spotlight Cam right away. Rest assured that what you describe is not the experience we want you to have. We hear you and are here to offer you some help.
In this particular case, we’d suggest you reach out to Best Buy’s customer service at 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this delivery concern.
Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera device.
Thank you,
Alexis with Ring
This and probabaly all RING products are crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is crap!! Works just fine until you find out you have to pay something like $4/month to have it work as required - which is to notify you for motion and allow you to view the event that triggered the sensor. Expires after 60 days so return is not possible. So after about 60 days and paying $199 I am stuck throwing away my investment. Understand this is not a Best Buy Problem or issue - but a product problem and thje mfg does nothing to increase customer satisfaction or resolve it.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello 1234,
We understand how imperative it is to receive full transparency when purchasing our Ring Spotlight Camera - Battery. Which is why we provide all pertinent information regarding the device on our website at Ring.com (http://ring.com/) and in the Ring App after setup, as well as in the welcome email upon setting up your unit. Rest assured, we are here to help shed some light on the subject.
A Ring Protect Plan is our cloud-based video recording solution. As the Ring Protect Plan is an optional service, we want to assure you that your camera will continue to provide you with real time notifications and access to Live View whenever you need it.
All Ring doorbells and cameras come with a 30-day free trial to Ring Protect Plus. This way, our users get some time to see if this is a service that makes sense for their home security needs. One can subscribe for as little as $3/mo and can also be purchased on an annual basis, without a contract.
We invite you to visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.
All the best,
Marlom at Ring
Piece of junk !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would very much like to give this camera a ZERO rating. It never really worked very well out of the box. We moved and have tried to activate with a new location and new internet system . The activation fails , due to “ already registered to a different owner “ . I’M THE OWNER !!! TOTAL PIECE OF JUNK, WASTE OF MONEY ! My wife and daughter have the alarm on their phones and can activate theater from their phones, but last week my Phone can’t access the alarm. SO FRUSTRATED BY RING.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Calv,
Thank you for leaving a review. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. It is important to us that you have all the necessary information to ensure that your setup experience is seamless. We truly value your feedback, simply because it helps us improve the product from a consumer standpoint. Rest assured, we’re here to provide you with some information regarding device ownership and how Ring is protecting our neighbors by adding these safeguards.
If you got a message saying that your Ring device is registered to someone else, this means at some point, another person started the setup process in the Ring app. If you purchased it from a retailer, you should return the device and request a replacement. Here is a helpful article that elaborates on this in more detail: https://support.ring.com/hc/en-au/articles/4403292609044-Device-still-registered-to-its-owner-error-during-setup.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila with Ring.
Don't get ring very poor camera and support is wor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are crap. If you have a problem like if you get new internet. Only 1 out of the 3 worked. Support for ring is beyond bad wanting you to hit buttons that don't exist on the camera. Only to hang up on you because they can't help. Do yourself a favor go with another security camera brand. The pitcher looks good on them unless you need to zoom in then the quality of the picture is very poor.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Daniel,
We understand the seriousness of your case. Ring Spotlight Cameras should be easy to switch to your new internet service provider with no issue. As a leader in home security, our support staff strives to be available and provide a genuinely helpful support experience. Our team is still here to help ensure you find a solution.
To connect your Ring device to your new wifi network, please follow these steps:
- Open up the Ring app and tap on the three lines on the top left.
- Look for Devices in the list on the left side of the screen.
- Tap Devices.
- Select the device (camera, doorbell, etc.) you need to reconnect to wifi.
- Tap on Device Health on the bottom of the screen.
- Tap on Reconnect to Wifi or Change Wifi Network.
The app will walk you through selecting your new wifi signal from a list of available networks. Please note, you will have to locate and press the set-up button on your Ring devices when prompted to. On your Ring Spotlight Camera, it is located on the top, flat portion of the device.
If you have further questions or need clarification, please visit our community forum at https://community.ring.com/.
All the best,
Marlom at Ring
GARBAGE, you will lose $ and have broken cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 cameras. Worked for about 2 months then one wouldn’t tuen on. Then a few weeks later the same thing happened to another camera. Then the next 2 eventually quit connecting at all. HOURS on the phoneyy and chats with Ring. No refund and I lost $400. DO NOT BUY. THESE ARE JUNK.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Sherrod.
Thank you for sharing your experience with us.
We understand how critical it is for your Ring Spotlight Camera Battery to work consistently and reliably so that you are notified of any activity in or around your home. The features and technology provided by the Ring Spotlight Camera Battery are incredibly valuable and should help provide you with peace of mind regarding your home security. We would like to work with you today to figure out what is happening and ensure your device is working as intended.
If your devices are continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. However, in rare cases, this can be caused by router settings. The first thing we recommend trying is rebooting your router. If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Once you have done this, try the following suggestions from our support center one at a time, setting up your device again as you finish each suggestion to see if it worked: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern.
All the best,
Nicole from Ring.
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 6 of these cameras, 3 of them just flat out stopped working. I called ring and they only replaced 1, but told me the warranty on the rest of them were up and there was nothing they can do. I will never buy this product again and I will not recommend anyone to get this product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
We appreciate the investment you've made with Ring and understand how important your safety and security are. Ensuring you have working cameras is our top priority. It is imperative when reaching out to our community support team you are provided assistance and solutions.
If you've ensured the battery pack inside your camera is fully charged, and it is still not responding, a hard reset may be needed. To complete the reset, please hold the setup button down for 15 consecutive seconds and then release. The camera will take about one minute to complete the reset. Please allow a couple of minutes and then attempt a brand-new set up within the Ring app. Once the new setup is complete, please test the camera for improvement.
If the above steps don't get your cameras working as intended, please reach out to us today at amazon.advocates@ring.com. We would love to connect you with our product specialist and get this resolved for you today!
Sincerely,
Danielle from Ring
amazon.advocates@ring.com
Absolutely the worst camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to my router, everything else connects just fine and it have a strong signal. When trying to connect to the WiFi on my device to set it up it wouldn’t appear on my WiFi list. Followed the instructions to perfection and no success. Bringing it back to Best Buy today and getting my $200 back!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Millah,
Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.
If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring