Customer Ratings & Reviews

Hi 65inchSonyTV.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Battery Doorbell and Ring Indoor Cam so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If any additional information is needed regarding your Ring Battery Doorbell and Ring Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi LouiseC.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell and Ring Indoor Cam to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Battery Doorbell and Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. If your Indoor Cam is showing a "Privacy Shutter Closed" message even when the cover is open, try these steps to resolve the issue. First, completely remove the privacy cover from the device and then re-attach it. You should hear an audible click when the cover is properly attached, and also when you open or close it. After re-attaching, close the privacy cover completely and then open it again. Next, reboot the device by unplugging the power cable and reconnecting it, then try to open Live View again. If the message persists, the privacy cover may not be installed correctly. Make sure the privacy cover is flush against the camera on both the top and bottom, and confirm that the peg on the bottom of the privacy cover is fully inserted into the hole in the bottom of the camera until it clicks into place.

If any additional information is needed regarding your Ring Battery Doorbell and Ring Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

All the best,
Miyuki from Ring.