Customer Ratings & Reviews

Hi IkaehorE.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Battery Doorbell and Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like your device is not operating as expected. The Ring app offer the ability to move between devices from the main dashboard, making it easier to access and manage multiple cameras and doorbells in one place. We are always looking for ways to better our neighbors' experiences, and your feedback is an invaluable part of that process. Rest assured, we do take our customers’ feedback seriously and implement good ideas where we can.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.

Hi LukeA.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Battery Doorbell and Ring Indoor Cam! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi SovatharaY.

Thank you for taking the time to share your Ring experience with us. We appreciate the value and trust you have placed in Ring for your home security needs. It is great knowing that the setup and installation of the Battery Doorbell and the Ring Indoor Cam was easy and straight-forward.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

Thank you,
Miyuki from Ring.

Hi LizHob.

Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Battery Doorbell and Ring Indoor Cam_. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.

It sounds like the device is not operating as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Identify and troubleshoot what is causing connectivity issues for Ring devices to give you the best possible video and audio experience.

To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Your Ring device will adjust video quality based on your internet speed, but needs at least 1 Mbps to work and 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.

For more information on your Ring _Battery Doorbell and Ring Indoor Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Hi FrankL.

Thank you for taking the time to share your experience with your Ring Battery Doorbell and Indoor Cam with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.

Hi MelaByrd.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Battery Doorbell record clear and concise videos as desired. Having the proper recorded events from your Ring doorbell allows you to properly monitor your home. We are happy to offer you some information today to assist with ensuring that the proper settings are enabled on your device.

It sounds like the device is not recording as long as expected. To change the recording length of your video doorbell or security camera:

Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Tap Video Recording Length.

For battery-powered devices:

15 seconds
20 seconds (default)
25 seconds
30 seconds
60 seconds
90 seconds
120 seconds.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Thank you,
Melissa from RIng.

Hi LisaQ.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations but are still here to assist you. Our support team is available 24/7.

If you still have the Ring device in your possession, we invite you to reach out to us at our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Amilia from Ring.

Hi RosanoM.

Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. The features and technology provided by the Ring Battery Doorbell and Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

It sounds like you are concerned with the need for the Ring Home Plan subscription. At Ring, we work hard to be completely transparent in both our products, and the optional services in which we provide. The Ring Home Plan is mentioned on our Ring packaging, on our website, and in the welcome email you received upon setting up your device. Your Ring products provide their standard features (real-time notifications, live view, and two-way talk) without any subscription. Ring Home Plans offer downloading and sharing video capabilities and additional features for those who want them.

If any additional information is needed regarding your Ring Battery Doorbell and Ring Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.

Hi MayraR.

We appreciate the time you have taken to share your Ring experience with us. We understand how important it is for your Ring Battery Doorbell and Ring Indoor Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Battery Doorbell and Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we hear you and are here to offer you some help.

It sounds like your Ring Battery Doorbell and Ring Indoor Cam are not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring devices functioning as intended. If your device is unresponsive, please follow the steps below to reset the device.

1. Hold the setup button for 20 seconds, then release.
2. Once the reset is complete, the doorbell will enter setup mode.
3. Open the Ring app to the main dashboard.
4. Scroll to the bottom and tap Set Up a Device.
5. Follow the prompts in the Ring app to complete the setup.

If any additional information is needed regarding your Ring devices, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Amilia from Ring.