Customer Ratings & Reviews

Hi XpressoBeans.

Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.

In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to join our community today!

Thank you,
Amilia from Ring.

Hi JamesW.

We appreciate the time you have taken to share your Ring experience with us. We understand the importance of having a solid charge on your Ring Battery Doorbell so that you are able to have a longer time between charge cycles. It is essential to have peace of mind when it comes to your home security and the battery life in your Ring Battery Doorbell plays a big role in that. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.
You can go to "Power Settings" in the Ring app to see what features may be draining your battery.
To access "Power Settings," open the Ring app:
Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device (video doorbell or security camera) you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length."

As cold weather sets in, lithium-ion batteries like those used in Ring Doorbells and Security Cameras may experience several issues, including trouble holding a charge, running out of power faster than normal, or losing functionality. Knowing at what temperature batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to:

36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently.
32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery.
-5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges.

If any additional information is needed regarding your Ring Battery Doorbell, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Amilia from Ring.

Hi CastilloC.

Thank you for taking the time to share your experience with us. We understand the importance of having a working Ring camera. The features and technology provided by Ring Security Cameras are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are trying to return this order. In this particular case, we suggest that you reach out to Best Buy's customer service at: 1-888-237-8289. We are confident that they will be able to provide you with a resolution to this concern.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Matthew from Ring.

Hello DeniseV. We are saddened to hear that your Ring Battery Doorbell and Ring Indoor Cam purchase did not arrive from the retailer when it was intended to. As a consumer, you expect to receive a brand-new device in a timely manner. It is vital that your device arrive in optimal condition within the shipping time frame expected. This ensures you are provided with the peace of mind, in your home security, that you purchased it for. At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please contact our Ring Community. The Ring Community is our first peer-to-peer community forum, allowing our consumers to assist one another by sharing their views and experiences. We appreciate that you have chosen Ring to secure your home and look forward to providing you a solution so that you have a device you can rely on. Sincerely, Jess from Ring.

Hello CharlotteC.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Battery Doorbell and Ring Indoor Cam to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Battery Doorbell and Ring Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. Rest assured, we're here to help!

It sounds like your Ring Battery Doorbell and Ring Indoor Cam are not performing as expected. We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Battery Doorbell and Ring Indoor Cam functioning as intended. If your device is unresponsive, try pressing and holding the setup button for 10 seconds. The light on the front of the device will flash for several minutes; when the light turns off the reset is complete. Follow the steps in the Ring app to reconnect the device to your network.

To reconnect a device to your wifi network:
Open the Ring app.
Tap the menu (≡).
Tap "Devices" and select the camera or doorbell you'd like to reconnect to wifi.
Tap the "Device Health" tile.
Under "Network," tap "Change Network" and follow the prompts in the app.

Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If you still have the Ring device in your possession, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Amilia from Ring.