Customer Ratings & Reviews

Hi AmandaB.

At Ring, we appreciate you taking the time to share your feedback with us. We are glad to read that you are enjoying your new Ring Stick Up Cam Pro! Furthermore, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Please reach out at to our community if any additional information is needed regarding your Ring Stick Up Cam.

Thank you,
Melissa from Ring.

Hi EricaP.

Thank you for taking the time to share your experience with us.

We understand how important it is for the battery in your device to last for extended periods of time. Having longevity in a battery-powered security device, such as the Ring Stick Up Cam Pro, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are eager to provide you with a solution for the battery life concern mentioned in your review.

It sounds like the battery in your device is draining more quickly than expected. The rechargeable battery can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. If your device is capturing an excessive number of events per day, you will likely need to recharge your battery sooner. Using Live View often can also drain your battery faster.

To prevent excessive activity notifications, adjust your Motion Settings to a lower sensitivity, disable certain zones, change Motion Frequency to Regularly or Periodically, or adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for more information and tips to ensure you are getting the most out of your device's battery life.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi IdahoJames.

Thank you for taking the time to share your experience with us.

We understand how important it is to be able to customize the notification settings for your Ring Stick Up Cam Pro. The features and technology provided by the Ring Stick Up Cam Pro are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you would like to adjust your notification settings when you are home. One way you can do this is by using the Motion Snooze feature. The Motion Snooze feature lets you silence your notifications temporarily without editing the device settings.

Additionally, the Ring app allows you to disable motion alerts from a Ring device for a pre-set length of time. You can avoid excessive notifications when there is a lot of activity around your home. When using this feature, cameras will continue to record, and videos will appear in your event history if you are subscribed to a Ring Protect plan. Follow these steps to activate Motion Snooze:

Open the Ring app.
Tap the menu (≡) on the top left side of your dashboard.
Tap Devices and select your device.
Tap Motion Snooze.
Move the Motion Snooze slider to the desired duration.
Tap Start Snooze.
This feature will only affect notifications coming from the Ring app and not from an Alexa-enabled device.

We invite you to visit our support center if additional information is needed.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.