Customer Ratings & Reviews

Hi Drey.

Thank you for taking the time to share your experience. We understand the importance of having a solid charge on your Ring Stick Up Cam Pro Battery so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here to provide you with some education to resolve the battery life issue you mentioned in your review.

It sounds like the device is not performing as expected. There are some troubleshooting steps that you can take to ensure that you have your device set up for optimal battery-life performance. The more events captured by your Ring devices, the more your battery is used. Using "Live View" can also drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner.

To prevent excessive activity, under "Motion Settings" for your device in the Ring app, you can:

Adjust your "Motion Sensitivity" slider to a lower sensitivity.
Redraw your "Customizable Motion Zones."
Change "Motion Frequency" to regularly or periodically.
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

You can go to "Power Settings" in the Ring app to see what features may be draining your battery.

To access "Power Settings," open the Ring app:

Tap the menu (≡) on the top left of the dashboard.
Tap "Devices."
Tap the individual device you want to check.
Tap "Power Settings" to check your "Battery Level" percentage and "Feature Power Usage."
Tap a feature to adjust "Snapshot Capture," "Motion Frequency," and "Video Recording Length.".

If any additional information is needed regarding your Ring Stick Up Cam Pro Battery, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you for being the best part of Ring! Have a wonderful day!

Sincerely,
Miyuki from Ring.

Hi Johnstamos.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Stick Up Cam Pro and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our community today.

Thank you,
Melissa from Ring.

Hi EdB1.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless setup process so that you can begin using your Ring Stick-Up Cam Pro right away. The security features and technology provided by the Ring Stick-Up Cam Pro are incredibly valuable to your peace of mind, and receiving a device that is missing parts is not the experience we want any of our neighbors to encounter during the purchase process. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like you have some concerns regarding the charging cable provided with your device. The Ring Stick-Up Cam Pro uses a Ring Quick-Release Rechargeable Battery. It is charged using a common micro-USB cable, such as the orange one included in your Ring box.

To charge the battery, you must first remove it from the camera. Then, plug it into any USB power source. The battery can take around 5–10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or a wall outlet.

The Ring Stick-Up Cam Pro does offer a dual-power option, which requires the Indoor/Outdoor Power Adapter (sold separately). This power adapter will plug directly into the camera instead of the battery. When plugged into an outlet, the Stick Up Cam Pro will be powered by the adapter and will use the battery as a backup.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.