Customer Ratings & Reviews
- Model:
- 8SSPE8-WEN0
- SKU:
- 6391879
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Stick Up Elite Indoor/Outdoor 1080p Wireless/Wired Security Camera for its excellent camera quality, noting the high-quality video and audio, wide viewing angle, and clear image. The ease of installation and setup is also frequently praised. There were no reported cons.
This summary was generated by AI based on customer reviews.
Excellent camera and easy to set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product I have bought many many cameras and it was so easy to deal with through Best Buy I will buy my next cameras through Best Buy.
I would recommend this to a friendRing recording times very.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 3 Ring cameras and 2 Ring door bells. We like the technology, but the recording times are very short. The cameras will turn on when a person or vehicle enters the yard, however after a minute the camera will turn off. If the person pulls in your driveway and sits in the car for a minute before getting out of the car, the Ring cameras will not turn back on when the person exits the car. The cameras can’t read license plates either. I called Ring tech support and they said the recording times cannot be extended; we were very disappointed that the recorded time can’t be extended, that’s a serious flaw with their software.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Rincam.
Thank you for taking the time to share your experience with us. We understand the importance of having all relevant product information prior to purchasing. The features and technology provided by the Ring Stick Up Cam Elite are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.
It sounds like the device is not performing as expected. We'd like to clarify that wired Ring devices do offer adjustable recording lengths of 50, 60, 90, and 120 seconds. You can select a longer duration to capture more footage during motion events. To change the recording length of your security camera, please follow these steps:
Open the Ring app.
Tap the Menu (☰).
Tap Devices.
Select the device you want to adjust.
Tap Device Settings.
Tap Video Settings.
Tap Video Recording Length.
Regarding continuous motion detection: Ring cameras are designed to record in segments when motion is detected. If someone remains stationary (like sitting in a car), the camera may stop recording until new motion is detected. To improve detection, adjust motion sensitivity and zones in your app.
We are happy to provide you with more information regarding your concern with the video quality from the device. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. We recommend downloading video clips prior to zooming in for optimal resolution.
For more information on your Ring Stick Up Cam Elite, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Miyuki from Ring.
Review of Ring Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the cameras on 05/24/2021 and they worked briefly before going off line. Am waiting until after the holiday before calling Geek Squad for help.
I would recommend this to a friendBrand response from Ring
Posted .Hello her10,
Thank you for taking the time to share your experience with us. Ring strives to deliver quality devices that will serve you in the long run, as we understand that you will be relying on them to keep you updated on activity at your home. We appreciate that you have purchased our devices to gift to your relatives for added peace of mind in their home security.
Having a reliable connection is essential for your Ring device to work properly. Here is a helpful article walking you through step by step how to reconnect the device: https://support.ring.com/hc/en-us/articles/115000308463-Multiple-Ring-Products-Offline.
If you have a question about a Best Buy installation or an issue with service, contacting Best Buy at https://www.bestbuy.com/site/help-topics/backorders/pcmcat316000050001.c?id=pcmcat316000050001 is normally the best course of action. Once you speak with a representative, you should be able to find a fair solution to your problem relatively quickly.
For any additional installation questions or set up concerns regarding the Ring camera, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. 4 of my 10 cameras will not activate, system error. 45 minuet wait for customer service
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Tomjh,
The Ring Stick Up Cam is designed to work in many home environments to provide you with peace of mind and a sense of security. Please be sure to push the included power cord in firmly, until you hear a click. Next, if you're not able to successfully complete a setup, try rebooting your modem and/or router. Since your router and modem are usually the hardest working devices in your house, these devices like to be rebooted about once a month for optimal performance.
Your Ring Stick Up Cam has an LED light located on the front to show you the status of your unit. A blinking blue light can indicate several statuses, including setup mode, or in most cases the device is doing a firmware update after setup is complete. Here is a helpful article regarding all the light patterns of your new device: https://support.ring.com/hc/en-us/articles/360038641472-Understanding-the-LED-Patterns-On-Your-Indoor-Cam.
Thank you,
Antonio from Ring
