Customer Ratings & Reviews

Hi LashawnS.

Thank you for taking the time to share your experience with us. We understand the importance of having your Ring Video Doorbell 4 detect motion and alert you according to your needs. The features and technology provided by the Ring Video Doorbell 4 are incredibly valuable and help provide you with peace of mind about your home security. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like your device is not detecting motion as expected. Video Doorbell 4 is Ring’s battery video doorbell with features including color "Pre-Roll" technology, 1080p HD video, two-way talk, "Advance Motion Detection", enhanced dual-band wifi and "Quick Replies." With color "Pre-Roll", users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert.

This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing motion, we recommend increasing the "Motion Sensitivity" under the "Motion Settings" tab. It is important to ensure that you have the proper motion settings in place for your environment. This also includes changing the "Motion Frequency" to "Frequently" in the Ring app.

Accuracy in motion detection can also be improved by enabling the "Smart Alerts" feature for people only in your Ring app. To enable "Smart Alerts", please follow these steps:
Tap the menu (≡) on the top left.
Tap "Devices."
Tap the device that you want to adjust.
Tap "Motion Settings."
Tap "Smart Alerts."
Tap "Enable Feature."
Tap "Continue."
Select the notification options that you want for "Person" and "Other Motion."
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings, tap "Done."

If any additional information is needed regarding your Ring Video Doorbell 4, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.

Hello madchad,

The Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, Advance Motion Detection, enhanced dual-band wifi and Quick Replies. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We are saddened to read that the installation process did not go as smoothly as it is intended to. Rest assured, we are here to provide you with information regarding your concerns.

We do sell a spare parts kit that would include all the hardware you need: https://ring.com/products/spare-parts-for-video-doorbell-3. The included adaptor plate allows you to upgrade your device without drilling new holes during installation.

The Ring Protect Plan would be cancelled and a prorated refund would occur for your old device, once that device is removed from your Ring account. The new device includes a 30-day trial period, after which you can decide if you'd like to subscribe to the cloud based subscription service or not. Please contact our billing team today at 1-800-656-1918 to ensure this process completed successfully for your account.

We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. If you have any further questions, please visit us at https://community.ring.com/ today. The Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Alexis with Ring

Hello Deedee,

Thank you for sharing your Ring Video Doorbell 4 user experience with us. We are pleased to read that the installation and setup process was easy for you. Here at Ring, we fully understand the importance of having the motion detection work properly. It is a valuable feature, that is designed to notify you as to who may be near your home. The Video Doorbell 4 was designed with features such as Near Zone functionality, boasting 1080p video quality, improved night vision, improved audio quality, and near-motion zone detection. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell 4 is not picking up the correct motion. The Ring Video Doorbell 4 has features such as Near Zone functionality, boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/4402672227348-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-4.
If you still have concerns regarding your Ring Video Doorbell 4's motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support! Thank you, Jamila, with Ring.