Customer Ratings & Reviews

Hi Vinny, thanks for sharing your feedback. Knowing when there's a visitor at your door is a key feature of your Video Doorbell 4. If you're receiving false motion alerts, you may need to try adjusting the Motion Zones to ensure they only cover the common pathways that visitors to your home take. You can read more about Motion Zones here https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices. For any other questions, try browsing the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best wishes, Ashley from Ring.

Hello Pito,

Thank you for leaving a review on the Ring Video Doorbell 4. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello jayu,

Thank you for leaving a review! We are thankful for your feedback. We are constantly pushing ourselves to develop products to empower users with an affordable, effective way to monitor and secure their home. In pursuit of our mission to make neighborhoods safer, when applying technologies to our business, we always consider our three pillars of customer security, privacy, and user control.

We are appreciative of your feedback regarding a better fitting option for our Ring Video Doorbell 4. Your feedback is invaluable, we will be happy to vocalize your feedback to the appropriate channels.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell 4.

Thank you,
Jamila with Ring

Hello AndiB,

Thank you for leaving a review on the Ring Video Doorbell 4. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hello 2lrkcbest,

Thank you for leaving a review on the Ring Video Doorbell 4. We love knowing what products/features our Ring community members would like to see considered. Thank you for taking the time to share your feedback with us.

We greatly appreciate your feedback and welcome you to share your request on our community support board. We would love to hear your feedback on how we might improve this experience for you, and kindly ask for your feedback to be directed to our Ring Community page on Ring.com (http://ring.com/): https://community.ring.com/.

Thank you, Jamila, with Ring

Hi Kris.

Thank you for sharing your experience with us.

We understand the importance of having a solid charge on your Ring Video Doorbell 4 so that you can have a longer time between charge cycles. Having longevity in a battery-powered security device, such as the Ring Video Doorbell 4, is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We can definitely assist you with this today to ensure your Ring device is performing optimally and the proper settings are chosen within the Ring app.

It sounds like the battery in your device is draining faster than expected. The battery in your Ring Video Doorbell 4 can last months between charges; however, this is dependent on a number of factors.

You only need one battery for your Ring Video Doorbell 4 to work properly. However, if you want extended battery life or don't want to experience any downtime while charging the battery, a second battery is available for purchase.

Excessive motion events can drain the battery on your device quickly. To minimize excessive motion events, you can adjust the motion settings using motion zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of "false positive" motion alerts (such as cars driving by).

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Jackie.
Thank you for leaving a review. The Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, Advance Motion Detection, enhanced dual-band wifi and Quick Replies. With color Pre-Roll, users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert.
We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell 4 battery concern. Thank you, Jamila with Ring

Hello ZanA,

We appreciate you reaching out to share your Ring experience with us! We know how important it is to have peace of mind when it comes to your home security. Your Ring Video Doorbell 4 is intended to provide this for you. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

The Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, Advance Motion Detection, enhanced dual-band wifi and Quick Replies. With color Pre-Roll, users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert. This article will cover commonly asked questions about the Ring Video Doorbell 4: https://support.ring.com/hc/en-us/articles/360058913292-Ring-Video-Doorbell-4-Information.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

All the best,
Jess from Ring

Hello Sherry,

Thank you for taking a moment to leave your review on the Ring Video Doorbell 4. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a
resolution in a timely manner.
After reading your review, it seems that your Ring Video Doorbell 4 battery is dying and that your solar panel is not fully charging your device. Ring recommends fully charging the battery first. The solar charger needs at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.
The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello farmland,

Thank you for sharing your Ring Video Doorbell 4 user experience with us. We are pleased to read that the installation and setup process was easy for you. Here at Ring, we fully understand the importance of having the motion detection work properly. It is a valuable feature, that is designed to notify you as to who may be near your home. The Video Doorbell 4 was designed with features such as Near Zone functionality, boasting 1080p video quality, improved night vision, improved audio quality, and near-motion zone detection. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell 4 is not picking up the correct motion. The Ring Video Doorbell 4 has features such as Near Zone functionality, boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/4402672227348-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-4.
If you still have concerns regarding your Ring Video Doorbell 4's motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support! Thank you, Jamila, with Ring.

Hi MaymayN.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell 4 to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Video Doorbell 4 are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like your Ring Video Doorbell 4 is not performing as expected. The Ring Video Doorbell 4 is Ring’s battery video doorbell with features including color "Pre-Roll" technology, 1080p HD video, two-way talk, "Advance Motion Detection," enhanced dual-band wifi and "Quick Replies." With color "Pre-Roll," users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert. With Ring Video Doorbell 4, stay connected to your home from anywhere by seeing who’s at your door and answering it right from the Ring app.

We would love the opportunity to share with you some troubleshooting steps that you can try to get your Ring Video Doorbell 4 functioning as intended. If your device is unresponsive, try pressing and holding the reset button for 20 seconds. Follow the steps in the Ring app to reconnect the doorbell to your network. To reconnect a Ring video doorbell to your wifi network: Open the Ring app. Tap the menu (≡). Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi. Tap the "Device Health" tile. Under "Network," tap "Change Network" and follow the prompts in the app. Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

The Ring Stick Up Cam is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High-speed internet is recommended. If your Ring device is far from your wifi router, it may be experiencing connection issues.

Here are a few of the top reasons for poor connectivity:
Your Ring device may be too far from your WiFi router.
Your mobile device has a low signal or poor connection.
Your home wifi connection is poor (or your internet service provider is experiencing high traffic).

Walls, floors, and furniture can interfere with or weaken your router's wireless signal. Choose an elevated, central, open location for your wifi router.

Check your mobile device's signal. If your mobile device has one or two bars, this could be causing issues accessing your Ring device. For best results, make sure you're connected to wifi from wherever you are.

Most internet service providers range from 100–400 mbps (megabytes per second) for download speed and 10–100 mbps for uploading. If your wifi speed is falling below the ranges noted above, we recommend contacting your internet service provider.

If any additional information is needed regarding your Ring Video Doorbell 4, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.