Customer Ratings & Reviews

Hi Carlos.

Thank you for sharing this feedback with us!

We understand how important it is for your home's security to have the necessary features to meet all of your needs. The features and technology provided by the Ring Video Doorbell 4 are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended and address any concerns you may have.

It sounds like the features of the Ring Video Doorbell 4 are currently meeting your needs. The Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, advanced motion detection, enhanced dual-band wifi, and quick replies. With color pre-roll, users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert. To learn more about what sets this doorbell apart from previous models, visit our support center.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hello Beerface,

Ring strives for excellent service and support for every one of our customers. Your happiness and overall satisfaction are our top priorities. We are very proud of our community support team members and can assure you, your happiness and overall satisfaction with Ring is our top priority. We appreciate your feedback in regards to the experience that you have had with our support team and will work on any improvements we can make.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Video Doorbell 4 concern.

Thank you,
Antonio from Ring

Hello Dcarter,

Ring knows the importance of having the motion detection work as intended. It is a valuable feature that is designed to notify you as to who may be near your home. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

It sounds like the Motion Frequency feature may not have been set up properly for your environment within the Ring App. Ring's Motion Frequency algorithm is an internal program that runs inside of your Ring device. It analyzes the traffic patterns of detected motions, looking for repetitive patterns. When it detects such a pattern, it essentially "sleeps" your device for a certain period of time, cutting down the number of motion alerts you'll get from the same set of stimuli. The more time a repetitive pattern of motion continues, the longer the time between issuing motion alerts. This article can help with adjusting your motion setting: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring XXX or any other Ring product.

Thank you,
Antonio from Ring

Hello Rindading.

Thank you for taking the time to share your Ring Video Doorbell 4 experience with us. We realize the importance of having the capability to access your devices via the Ring app. Please know that we take your peace of mind seriously and that we are here to assist in finding you a resolution.

The Ring Video Doorbell 4 is designed to add an extra layer of security and peace of mind to your home. After reading your review, it seems that you are having trouble with setting up your Ring device using the Ring App. The Ring App is compatible with a smartphone device that is iOS 12 or later, Android 5.0 or later. Once the Ring App is downloaded on your phone, please create a Ring Account or sign-in with your existing credentials. For additional steps on how to set up your Ring Video Doorbell 4 in the Ring App, please see our help center article: https://support.ring.com/hc/en-us/articles/360059074752-Setting-Up-Your-Ring-Video-Doorbell-4-in-the-Ring-App.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila, with Ring.

Hello Kippir20,

The Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, Advance Motion Detection, enhanced dual-band wifi and Quick Replies. With color Pre-Roll, users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert.

The following article covers some basic information that will get you up and running quickly.
Click here if you haven't yet set up your Ring Doorbell 4 in the Ring app, and need help: https://support.ring.com/hc/en-us/articles/360059501791-Welcome-to-your-New-Ring-Video-Doorbell-4.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Video Doorbell 4 or any other Ring product.

Thank you,
Antonio from Ring

Hello Returned,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 4. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila with Ring.

Hello Blue,

Thank you for taking the time to share your experience with us directly. We appreciate it. The battery in your Ring Video Doorbell 4 can go months between recharges with normal use. This is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. We would love to get to the bottom of this to ensure your device is operating as intended.

The more events captured by your Ring device (including live views), the more your battery is used. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, you can adjust your Motion Settings to a lower sensitivity, disable certain zones, change Smart Alerts to Standard or Light, or adjust the direction of your Ring device, so it doesn't detect as much motion. Here is a helpful support article for your review: https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices.

It is important when investing in our devices they work at their highest standards, as this ensures you are updated on activity around your home. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you,
Alexis with Ring

Hello Mark,

Thank you for sharing your Ring Video Doorbell 4 user experience with us The Video Doorbell 4 was designed with features such as Near Zone functionality, boasting 1080p video quality, improved night vision, improved audio quality, and near-motion zone detection. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you,
Jamila with Ring

Hello Anthony,

We appreciate you leaving a review. We understand how important it is to have the proper instructions for installation purposes. We would like to ensure that you have a seamless setup experience. We are here to provide you the information that is needed to get your Ring Video Doorbell 4 up and running.

What building material are you mounting it to? If you are mounting the Ring Doorbell 4 on brick, concrete, or stucco, please put the included plastic anchors into the holes. You may need to use a hammer to get the anchors in. This should prevent the device from flexing and deforming as you install it. Here is a helpful step by step guide to the physical installation process: https://support.ring.com/hc/en-us/articles/360059099752-How-to-Physically-Install-Your-Ring-Video-Doorbell-4-Without-an-Existing-Doorbell.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello sfsk,

Thank you for leaving a review of the rechargeable lithium-ion battery and sharing your user experience with us. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. Please know that we are here to resolve these concerns with you today.

This article will detail some of the factors that may cause your battery to require more frequent recharges: support.ring.com/hc/en-us/articles/208190773. The more events are captured by your Ring device, the more your battery is used. Also, using Live View often can drain your battery faster. If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. In order to prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, change the motion frequency to "regularly or periodically," or adjust the direction of your Ring device, so it doesn’t detect as much motion.

If after trying these steps, you are still experiencing issues, we would love to investigate this further with you. Please feel free to check out our community forum at https://community.ring.com/for additional tips and support!

Thank you,
Jamila with Ring

Hello GreatTV,

Thank you for taking a moment to leave your review of the Ring Video Doorbell 4. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but are still here to assist you, if needed.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!

Thank you, Jamila, with Ring

Hello nstallationWoes,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Video Doorbell 4 right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Video Doorbell 4. We are eager to turn around your experience!

Thank you, Jamila with Ring.

Hello Aaaa,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Daniel,

Thank you for taking the time to share your Bestbuy experience with us. We understand the importance of a seamless delivery, as this allows you to use your Ring device right away! Rest assured, we hear you and are here to offer you some help.

In this particular case, it may be best for you to reach out to Bestbuy's customer service team and see what solutions they have for you:1 (888) 237-8289 or https://corporate.bestbuy.com/contact-corporate-responsibility/. We are confident that they will be able to provide you a resolution to the delivery concern you’ve expressed.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information or assistance is needed regarding your Ring device.

Thank you, Jamila with Ring

Hello Nope,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback.

We feel it is imperative that our customers receive all pertinent information regarding additional benefits they have the option to subscribe to, such as the Ring Protect Plan. We do provide information to our customers about the optional Ring Protect Plan on Amazon's site under the device specifications and on our Ring website. Your Ring App should also notify you during the free 30 day trial of our cloud plan, as well as in an email after a successful setup of a Ring device. We would love to connect with you today, to ensure you are receiving these and all future correspondence from Ring.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!


All the best,
Antonio from Ring

Hello RING4,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hi GregB. Being able to speak with and hear visitors at your door is a key feature of your Video Doorbell 4. If you find that the audio quality doesn't sound right or clear, try the troubleshooting steps in this Help Center article: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide. If the troubleshooting steps in that article don't help, try browsing the Ring Community at https://community.ring.com/ to find solutions presented from other neighbors. Best, Ashley from Ring.

Hi Disappointing. Having the ability to rely on your Video Doorbell is key to your peace of mind. If you find that the battery is draining more quickly than expected, try reviewing the information and troubleshooting steps in our Help Center article here: https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera. There are a few different causes for why the battery may be draining more quickly than expected, and that article will cover each of those causes and what to do. If that doesn't help, you can browse the Ring Community at https://community.ring.com/ to find solutions that other neighbors have shared. All the best, Ashley from Ring.

Hello Louevans,

Thank you for taking time out of your day to share your Ring experience with us! We completely understand the relevance of having your home security up and running. Having peace of mind that your device’s connectivity is solid is also very important. Please know that we are here to take a deep look into everything and ensure that it gets resolved quickly.

I have attached a help article below that will provide more information about understanding RSSI values and wifi signal strength: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

All the best,
Jess from Ring

Hello Tiffany777,

We appreciate you leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are experiencing frequent battery drainage. While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home’s environment, such as the local weather and the number of activities captured. This article will detail some of the factors that may cause your battery to require more frequent recharges: https://support.ring.com/hc/en-us/articles/208190773.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your expectations. Please visit our community forum at https://community.ring.com/, as we have some additional solutions we'd love to share with you.

Thank you, Jamila with Ring.