Customer Ratings & Reviews

Hi Dag74. Being able to rely on your Video Doorbell 4 to be notified of visitors at your door is key to your peace of mind and sense of security. Oftentimes with motion detection concerns, they can be resolved by adjusting the settings or the angle of your Doorbell. Try reviewing the information in this Help Center article: https://support.ring.com/hc/en-us/articles/4402672227348-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-4. If the information in that article doesn't help, try searching the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.

Hello Rambo,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on Amazon's website under the device specifications section of the product page or on our support website.

Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Video Doorbell 4 or any other Ring product.

All the best,
Antonio from Ring

Hello Bryan,

Thank you for sharing your Ring Video Doorbell 4 user experience with us. We are pleased to read that the installation and setup process was easy for you. Here at Ring, we fully understand the importance of having the motion detection work properly. It is a valuable feature, that is designed to notify you as to who may be near your home. The Video Doorbell 4 was designed with features such as Near Zone functionality, boasting 1080p video quality, improved night vision, improved audio quality, and near-motion zone detection. Please know that it is a priority for us to be of assistance and find a resolution to your concern.
After reading your review, it seems that your Ring Video Doorbell 4 is not picking up the correct motion. The Ring Video Doorbell 4 has features such as Near Zone functionality, boasts 1080p video, improved night vision, improved audio quality and near motion zone detection. If you are having trouble with your device picking up the correct motion. We recommend adjusting your motion settings and zones. Motion Zones allow you to define a specific area that you want your Ring device to cover while ignoring everything outside that area. By selecting Motion Zones to cover only areas you want the Ring device to monitor, you can effectively monitor the area you want as well as reduce the number of “false positive” motion alert. For more information on adjusting your motion settings to better fit your needs, please see our help center article titled: https://support.ring.com/hc/en-us/articles/4402672227348-Utilizing-Motion-Detection-with-your-Ring-Video-Doorbell-4.
If you still have concerns regarding your Ring Video Doorbell 4's motion detection, we would love to hear from you directly on our Ring Community forum. Our top priority at Ring is to ensure that you have the best possible experience with your products and services. Home security is a 24-hour a day, seven day-a-week business, and Ring knows the importance of having access to your devices at the times you need them most. Please check out our community forum at https://community.ring.com/ for additional tips and support! Thank you, Jamila, with Ring.

Hi Hasnain. It's important to know what features are available with your Video Doorbell 4 so you can ensure you receive the most out of it. The Video Doorbell 4 offers 1080p video resolution, but an unstable or poor wifi connection could cause the video resolution to display in 720p. This is part of Adaptive Video Play, which you can read more about here: https://support.ring.com/hc/en-us/articles/360032437812-Poor-Quality-Video-Image-and-Adaptive-Video-Play. As for the monthly charges, the Ring Protect Plan is an optional subscription that provides extra features for your Video Doorbell. Without a subscription, you can still receive notifications via the Ring app and access the Live View to see what's happening in real time. For additional information on what each Ring Protect Plan entails, check out this Help Center article: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans. If you have further questions, browse the Ring Community at https://community.ring.com/ to find solutions from other neighbors. All the best, Ashley from Ring.