Customer Ratings & Reviews

This has been a big help for us. So far...so good.

I use this at our gate for any visitors. It works just as described.

We installed the Ring doorbell 2 weeks ago and overall, we like the unit. Installation was fairly easy. We have it hardwired onto a brick wall. Getting the unit attached to the back plate is a little tricky so I'm glad it's hardwired and the battery won't need to be recharged since it's constantly getting power. My router is upstairs but I do have a WiFi extender downstairs that is fairly close to where the Ring is mounted. I've done a few speed tests and I'm well above the minimum 1 mb recommended upload speed. The picture is decent. It is pixelated sometimes but nothing too bad. The picture (background) can be too bright at times but I think it may be due to the fact that I have the doorbell installed under a covered porch facing west. I've talked to customer service about the brightness and they said they made an adjustment but it didn't really make a difference. If the USPS/FedEx/UPS guy parks his truck in front of my house, you can barely see it. All you'll see is a white background. The background does gets better in the afternoon. When the doorbell is pushed, I am notified almost immediately on my phone and since it's hardwired, I get an audible ring inside my home. I love that I can talk to the person without having to open my front door. The problem I have is with the motion detection. I've worked with customer service many times on this issue and have given up mainly because after trying different things (adjusting the range (# of feet it detects something), the frequency (# of times it notifies me when it detects something), and the latency (I think this is the speed that the doorbell communicates with the network), nothing helps. The customer service guy attributes my problem to the way my porch is configured. I have a porch railing that may be the problem but I'm still not 100% convinced that it is. I want the Ring doorbell to start recording as someone is walking up to my porch. However, it starts recording when the person is either already at my front door or when they've already turned around and walking away. When I set the range all the way to the max (30 ft), I get notified when every single passing car drives by but it won't detect a human being that's maybe 5-10 feet away. The customer service explained that it has something to do with the heat signature (cars give off more heat than humans) which I understand but I still think it should detect a human more quickly than it actually does. Another thing I think can be improved is to be able to change the motion settings without having the physically push the doorbell. If for some reason I had to change the motion settings while away from home, I would not be able to do so because I wouldn't be physically there to push the button for the settings to save. Ring's customer service is excellent. Because of my motion detection issues, I've called, chatted and emailed with the customer service reps and have received nothing but excellent service. Each and every person that I've dealt with really tried to resolve my issues. I would have given it 5 stars if the motion detection worked the way I would like. I had thought about returning it because of the problems with the motion detection but despite its shortcomings, I decided to keep it because I believe having the Ring enhances our home security.

The ring makes you feel safe when you’re not at home

good product at a low price. I highly recommend it.

Easy to set up great video .see who's at door first

Great! easy to install and setup would recommend!!

Bought a Ring for each of my adult children and they love them!

Works great. I love it. Only bad thing is the nigh

Love it great buy easy to use battery last forever

Love it able to keep a eye on my house and my kids

Good system recommend it too my friend and they got one

Easy to install and provides home security for family

I love the ring, this is the seventh ring we purchased

Perfect for keeping an eye on who arrives at your door

The bell door is good for me but no Bobby to install it

This was better then the ring pro except the camera

Gives me peace of mind when I am away from my wife.

Purchased a Video doorbell called “Ring” there in May. The first one was defective so I took it back and exchanged it for a second one. The second one was also defective. I called the company that makes them and they walked me though set up and also agreed that it was defective. The “Ring” company told me to either send it to them, or take it back where I bought it. After running back and forth, I decided not to exchange it for a third one. I took it back to Best Buy and I was told by customer service that because it was not within the 15 DAY return period that I could only get a store credit. It had been 30 days. It was a defective unit which is not my fault and now I am stuck with a Best Buy store credit that I may never use, as I really never shop there! I think this is really bad customer service since the device was defective! I will never shop at best buy again and I will be glad to tell my friends about their bad customer service policies too!

Great video doorbell. Product performed as advertised.