Customer Ratings & Reviews

I rated this a 3 primarily because price at $250 is a bit steep (this should be around $150 tops) and the sensitivity on this door bell is beyond too sensitive even on the lowest setting. I have adjusted the the area of where the motion picks up and placed the setting on "people only mode" and this thing still picks up people across the road from my house. I get it we want it to do it's job, but this thing goes off about 50 times a day. I want it to cover my front porch, front door and window, not my distant neighbors across town :-)

The ring pro is a great addition to my smart home. I can see who is coming and going from my house. I can monitor my front porch with package drop offs and see who is ringing my doorbell. I would definitely recommend this product. Quick and easy setup.

The doorbell works great. I have been able to get good coverage in my area (Internet) and the device performs well even at night. I am thinking of expanding my ring product collection since they seem to work well.

I was sadden by the fact that I had to return it. I was told by the company that installation would not work out and o had to get the older model. I do like the video so much better. It was wiring andmy type of set up I already had.

You'll love this camera, you can see what's going on outside your door even when your are not home and it activates by motion sensors, really cool and brings piece of mind!

Very easy to install and set up. Directions were simple and they offer professional installation for only $50 if you don't want to do it yourself. Would recommend the chime if you still want to have it alert you when you are home, and don't have your phone nearby.

The unit is sleek and not bulky like the other Ring doorbells. The video quality is crystal clear. I like how you can change the range. I do notice that when my tree casts a shadow that it does trigger motion. Other than that, I have no complaints.

I can't wait to install it, I am sure I won't be disappointed.

I have a security system set up in and around my house. Adding the Ring just made a lot of sense. A secondary system, not a back-up, that allows me to speak to people and set a motion zone around packages left at the front door. I am very happy.

I'm very pleased with my Ring Pro doorbell. I can answer the doorbell or check the front of my house from my office or anywhere. The ability to set the sensitivity level works great. My Ring has operated flawlessly and I plan to buy the additional camera today.

First: some background. I bought this to replace a standard Ring Doorbell because of the motion zone capability. If Ring had added this software capability to the original Ring, I would not have bought a Ring Pro. If you are replacing an older Ring, know that you will have to drill new holes in your wall for it, and putty in the old holes. There are other issues too (more below). The motion zones definitely do help cut down on false alerts. With the old Ring, I had issues with false alerts from trucks driving down the street or from plants moving under high wind. The motion zones stop a lot of this, if they are set up properly. It does take some tweaking to set them up properly, and they won't suppress all false alerts, like bugs flying in front of the camera. So why did I give it only 3 stars? I think it still needs to work better. My first complaint is the bandwidth requirements, which are not easy to find. The original Ring has a 720p camera; if you dig deep enough, Ring says you need 1 Mbps broadband for both upload and download. The Ring Pro has a 1080p camera, but it needs 2 Mbps broadband for both upload and download. The download was no problem, but initially I didn't have 2 Mbps download, and didn't know I needed it until I contacted Ring support. What happens if you don't have it? You get dropped frames or temporary freeze-ups in the video. I think they would have been better off trying to improve the camera's performance than just increasing its resolution and eating more bandwidth: a doorbell camera is challenged because the subject (the person at the door) is almost always backlit, making them harder to see. The basic concept works, but still has some of the flaws that it had before. I haven't had much chance to actually try to answer the door, but there can be a significant delay (like 10 to 15 seconds) between the time that someone rings the doorbell and you get an alert on your smartphone or tablet. That can make sense since the signal is going up to the cloud and back, even if you are in the house. Also the video doesn't always effectively capture a person at your door if they move in very quickly, like a delivery person might do if just dropping off a package. Since the Ring Pro is hardwired to always get power, it could theoretically be capturing video continuously (and throwing most of it out) to catch this on video, but it doesn't. The sound quality also seems not very good, which doesn't match up with the idea of having improved the camera to 1080p. The sound especially tinny when you hear the recording of the doorbell itself. Perhaps that's less than fair since the doorbell speaker is probably right next to the microphone. There are some aspects of the software which could be improved. The app will sometimes destabilize if you are working with it extensively for a period of time, although I haven't done this in a while so this may have improved. Also the app and the web interface have slightly different capabilities. For example, at one time, if you wanted to change the email associated with your account, you could do it from one (I think the app) but not the other. I would probably still recommend this to a friend who was interested in having a doorbell of this type, but I would tell them about all of the above to make sure they understood what they were getting.

Bought this item after talking to several coworkers who had similar and glad I did . Installation was relatively simple and installation to network was almost a single button. Highly recommend this item to anyone interested in a little better home security

I had little trouble installing the various parts of this device. Once installed, setting up the Ring App and connecting to the Doorbell was seamless. Operation of the Camera and the notification process is exactly what was expected.

My favorite smart doorbell by far. It’s gives me the added security I need at my house and integrates so well with the rest of the Alexa lineup so I can see who’s at the door and communicate with them

Other than the setup being tricky, this works great. A friend had the older model but we liked this one. Excellent picture quality and a great security device. Definitely would recommend to anyone. Nice compact size makes it easy to install in most locations.

Got this product for thanks giving and very help ful for tracking and viewing

we love it but it keeps going off line so we keep resetting it

bought over 20 to date. not all for me but as gufts n birthdays awesome gifts

The actual door bell its better looking than the non-pro, no battery option has to be hardwired. picture quality is better depending the time of the date, other than that everything is pretty much the same

We loved our Ring so much, we bought one more as a gift! Gave this to grandparents as a feeling of security. They are able to use frequently as the set up is a breeze and navigation of the app is very easy.