Customer Ratings & Reviews

I really like the Ring Pro Video Doorbell. The functionality is great. The only issue I've had with it is after 22 months of use the button cracked. The doorbell doesn't get rung very often and it hasn't been hit or kicked which would cause it to crack. I suspect it may be related to being exposed to the afternoon sun on a daily basis. On the positive side, I did contact support and they are shipping me a free replacement which is good but unless they've changed the materials I suspect it will happen again in the future.

I needed a new doorbell. I’m so excite with ring great video and great view.

I have own this device for about a month and to be honest my conclusion is this device is not fully ready for prime it was rushed. Let me start with the good it is small, sleek look, good quality video, sound, multiple cover plates and lot of potential. Now the Bad, let’s start with the installation. Installing the device is not really that hard as the most time consuming will be the actual Setup. Now, as the company stated is a universal that can replace an existing doorbell, yes but some with complications, in my case my old doorbell was install in an electrical box with a plate. The actual Ring Pro it is narrow and long so it will not cover the hole completely, now Ring came up with a Retrofit Kit not included with the device and you have to call them to order it (no charge), they said for the newer ones they will include it. There is still a flaw as the Ring is longer the screws doesn’t align with the electrical box as the length from top to bottom is approximately 4.5in. and the Ring Pro is about 5in. so guess what you have to drill the wall, they should had made the device standard electrical box size at least for the US resale. Next, setting the actual device that was the most stressful part. I have an Asus RT-AC87R router dual band I could not get it connected to the WIFI and I spent multiple hours on the phone to get nowhere. After multiples trouble shooting they will escalate your problem to level 2 support that will not get you anywhere either and you have to wait for them to call or write you by email. To be honest I spent more time on the phone than playing with the actual device and in multiple days. The workaround that I came up with and it work was creating a guest account on my router somehow it connected that way. After that everything went well until I received the retrofit kit and I had to unplug that thing again, then the connectivity issue started over even on the guest account. After I was able to connected it aging and it was back to normal until I find myself I cannot view live feed away from home stuff that I was able to do before, I can only view the live at home on wifi. I get all the notification and all but no live view. One of the reason I bout this was the advertisement that it works with ADT Pulse, that will save me from installing a camera at the door. I went through all the setting I link both account but I don’t see how they work with each other. You are not able to see the Ring camera on the Pulse app and on the Ring app doesn’t show any feature for the Pulse System just an + icon when you looking at the camera that shows a ADT Pulse icon, when you click on it you get an Error. I called 6/1/16 to get help on the problem for the live view and all they did was send me to call my cellphone network provider. The actual support center is very poor, a lot of them doesn’t have any knowledge of the device as the one answer the phone to help with the live view told me that it was only available on Wifi then put me on hold to verify his statement when I told him I was able to do that before LOL. So for those potential buyers I would hold off on it, is not easy to drop 250 pops on a device that doesn’t delivers as promise, it does have potential but right now is not ready. I read those bad reviews and I still got one to see If I was one of the lucky one like those who posted good reviews with 5 stars but I wasn’t. Now I have to take this thing a part install my old doorbell back, cover the new holes I put on the wall, return it, and wait for something else or this one to get better right now this is thing too much hassle for $250. Good luck!

It works fine! Also the motion sensor is very sensitive. This is great! Image quality is also very good. Sometimes it lost the Internet connection but I am not sure if its a problem of the camera or my internet provider.

Easy to install and easy to use. $3 for recording per month is perfect. Looks good and changeable faces was a good idea. Just make sure that you have electricity where you install it ( it doesn't come with a battery like the older model). One time it stopped working and I had to disconnect the wires and connect them again and since then it works perfect. One day some weird people came to my door and I wasn't home so I used the talk button from my phone and talked to them so they thought I'm home and they went away.

I installed this in March 2019. The home was built in 1993 so had the older 10v 5va doorbell transformer. The Ring Pro requires a 16v 30va transformer. Home Depot and Lowes do not carry them, nor does Ace etc, so ordered one on Amazon. Installed the transformer then the Ring Pro. I also have a strong internet wifi at the front door, so was ok with that part. I also installed the little square white box Ring Pro provides in the box, that protects the Ring circuit so it doesn't get fried, before I powered everything up. Great video and 2 way sound, and setting the motion zones very easy. So far, so good, would recommend. Have had it running a couple of weeks now.

We have a narrow front door frame and the Ring Pro fit perfectly. We no longer miss packages left on the porch. I love how you can shape the areas you want covered by the motion sensor. This saves on false alerts. Highly recommend.

Great doorbell, app worked right from the jump. Get crystal clear video and looks great. Nice chime sound through my phone when motion detected. Read alot of low reviews on this product I havn't had an issue yet.

The Pro is great! It's slimmer so it can fit in the tight spot i needed. I had issues with the first unit and Ring 2nd day'd me a replacement and their support was top notch! The wiring was easy with plenty of details via manuals, online videos and articles on the site. Make sure to ask Best Buy Employee for the Ring Pro if you don't see it on display. They had them in the back stock room and just the bigger battery models on display.

Easy to setup and includes everything needed to do so. I had to buy the extra wedges to adjust the viewing angle and now it's great. 2 things I don't like about it are that it takes a little to load And quit the Live View. Another is that I run a 5Ghz AC network at home, so I setup my 2.4Ghz for the Ring since I don't want to mess with the 5GHZ settings. You can set it up for 5Ghz, but not AC. This is why I didn't give it 5 stars. Other than this, it's a pretty good an reliable doorbell. You can set up motion zones with sensitivity and for 30 dollars a year to record the video is not bad.

Once installed, its a great doorbell camera. It works great and all but because my doorbell is awkwardly placed, I had to install it in an angle that only shows the left side of my street. If I would of placed it flat against the wall, the cables would of been exposed or my landlord wouldn't have liked pulling the wires elsewhere. If you happened to have an ackward angle like me, you are better off getting the spotlight camera from ring instead.

After having an earlier version Ring Doorbell,I was excited to see the new technology in the Pro. It delivered and I’m happy with the video quality, even with an awkward angle at my front porch. I may install a second wedge to cut down on the angle. Overall highly recommend this one!

Excellent image quality. Only senses people and the occasional trash truck (heat sources) rather than tree branches, etc. We have the floodcam also. Super pleased.

I recently purchased a video doorbell through Clare Controls. It was a nice product, but had too many issues so I returned it. I bought this doorbell as the replacement. This doorbell works great. Easy to install. Only things I don't care for is having to pay to store the videos and the extra parts that need to go inside of the chime. It shortens my ring due to lack of space. Outside of that, it works great.

Stop reading reviews and buy it. Its awesome. My wife and I installed it, so I know you can do it. Just follow the instructions, everything you need comes in the package. You can adjust the range of motion if you are getting too much activity. But I keep mine maxed out so I can see everything.

Check your doorbell and see if your old bell has power. Ring Pro requires 16-24v Slimmer than the original Ring Pro and fits right over the old doorbell fitting. The advance motion zoning allows specific areas instead of ranges. I added a dyconn angle adaptor for better viewing. Would of given the product five stars but the tiny speakers is disappointing. Person at the door can barely hear my voice Receiving the audio on my iPhone is good but could be better. Perhaps future models will have 2-way noise canceling or directional microphones on the unit If your looking for something that will record and notify when packages arrive or deter unwanted people knowing they are being recorded.

I didn't the like the original & version 2 because it wouldn't fit my existing 'dumb' door location. I had to pull out my trusty Dremel tool for 5 minutes...In total, about 20 minutes. Ring app configuration was pretty seamless...30 minute when it's all said & done. Got it for a deal, too...$80 off plus a free Echo dot.

This doorbell works great and looks good installed. Just be sure you have the appropriate bell transformer, I had a 16 volt transformer and it wasn't quite enough to power the Ring and the doorbell chime I have installed, I changed to a 18 volt transformer and have no problems. The picture quality at night is very good quality as well.

Exactly what I wanted for an extra sense of security. Be sure to check the size of your door frame. I had to exchange the first one I bought for the smaller one so it would fit : ) I am a single mom and installed with no problem. App is great and very easy to use. Definitely worth the $3 per month cloud service!

Have used the doorbell a few weeks now and love it. My only complaint is when receiving and clicking on a motion detected notification...the app opens and spins a while....to where the motion has already passed and gone so i have to close app and get back in to view it. The sensitivity is perfect and I like that you can share suspicious activity with neighbors.