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Ring - Video Doorbell Pro - Satin Nickel-Front_Standard

Ring - Video Doorbell Pro - Satin Nickel

Model: 8VR1P6-0EN0/88LP000CH000SKU: 5095900

Customer rating

Rating 4.4 out of 5 stars with 4635 reviews

90%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

  • Here's a few highlights: -physical hardware install is simple - but there's major issues in the software -RING Pro wouldn't connect well to my network even though it saw a strong WiFi signal -RING Pro wouldn't ring my physical doorbell --twice it rang the doorbell with a few second delay -APP won't connect to RING Pro -errors every time I tried to use live view -APP wouldn't let me "delete" the RING Pro so that I could try to reconnect it.DKFCP
    See all reviews that mention delay as a con

Customer ratings & reviews

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Page 2, showing21-40 of 4,635 Reviews
  • Rating: 1 out of 5 stars

    Awful - DO NOT BUY RING PRO!

    Posted
    Sparky

    I read many of the reviews for the Ring Pro and knew what I was getting into. Having a home automation setup (my entire home is wired) and having been through all the growing pains of the bugs, I thought I would be able to handle some of the bugs with the Ring Pro. I was mistakenly wrong. Upon initial setup, which was quiet easy, everything seemed to work well with the exception of the motion detection. The motion detection was quite weak and only triggered when someone was at my front door. I was able to deal with that with the hopes of future updates would only improve the system. I experienced some of the other issues often complained about such as delay ringing the bell, lag time with the motion detection, etc. Then after a couple days, it no longer rang my chime inside my home when the doorbell was pressed. Tech support is spotty at best with this product. But after several phone calls and emails, they finally suggested I remove the power box. This, for some strange reason, made the chime in my home work when the doorbell was pressed. A few days had passed and the entire system no longer works: door bell will not ring, no motion activity, no chime, and no live view. I pulled the unit off and did a reset and everything was working "normally" again ... but only for about 1.5 days before it went dead again. I think I have reset the Ring Pro at least 5 times in a two week period to keep it working. Taking this unit back for a replacement, but only because I am going out of town. Otherwise, I would go for a straight refund. I don't have much hopes of the replacement working any better, though. If it does, I will update this review to reflect that. This product is nothing but awful. Save yourself the headache and time and look elsewhere.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Needs some improvement on camera connectivity

    Posted
    Frank
    • My Best Buy® Elite Member

    When I first bought it was great. After owning the camera a few months, I started having issues. I was getting a black screen on live view, and the camera would also go offline. I called Ring for help, and I was informed the internet speed was too slow, I need to upgrade to faster speeds in other to work. At the time, I already had 25mbps download speeds and about 6 or 7 in upload speeds. I eventually upgraded to 100mbps and continue to have problems. Called Ring back several times and they gave me the run around each time. First telling me it was my internet speed, router, need to get a WIFI extender, doorbell transformer, it was the brick around the house causing the issue, or sometimes I would get an answer saying I don't see anything wrong. Eventually, they gave in and sent me a refurbished camera on top of it. Once I received the camera, I installed it and right of the back I noticed the camera was producing an over exposed video quality. Called Ring back and again I was repeatedly told nothing was wrong with the camera by several representatives. I was told I had to show them footage of the old camera quality V.S the new refurbished. I told them all my footage was deleted once I installed the camera they sent. In others words, they called me a liar. Luckily, I was able to find an old footage recording and gave to them. Now, I'm actually fixing to install the second refurbished camera that was sent to me today. Let's see how well that goes. They have horrible customer service! Dont get me wrong they start off very nicely, and after they can't find a solution, they start to get frustrated with the customer.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello,

      I'm so sorry to hear about your poor Ring experience. I would like to further investigate the problems you are running into with your Ring Pro. In addition, I would like to look into your past CV tickets to learn more about the issues you encountered and ensure that this doesn't happen again. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com today?

      Thanks,

      Kailyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 4 out of 5 stars

    Excellent product, easy to setup, good support

    Posted
    milman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Ring Door Bell Pro is an excellent video camera doorbell. It works great, the install was relatively easy, and it is kind of fun to watch who is at your door. I have had it for about a week now. The cloud option for $30 a year to access video online is also very reasonable, and I will get that. It does only keep 60 days worth, but then you always have a video with the last 60 days of who was at your door. Only reason it gets 4 stars instead of 5 is that at night the video turns black and white. Not sure why it does this, and I had noticed this on other reviews and is not a deal breaker for me, just kind of an annoyance as there is really no reason for this IMO. Another drawback is the outside speaker on the doorbell pro is weak and not very clear. It is audible, but not that loud. If you were planning to use this as an intercom to talk to people regularly at your door, I would not recommend it. Not an issue for me. For those that are considering, here are some things to keep in mind. 1) Make sure you are getting the right voltage at your door bell. Ring Door Bell Pro needs at least 16v. I had checked by simply disconnecting the existing doorbell and using a voltage meter to check. I think most house should be ok but it doesn't hurt to verify. If you don't have it, you would need an extra transformer and that will make the installation a little more complicated. I had 18V so I was fine. 2) Make sure you have a good wifi signal at your doorbell area. Ring says should have at least 2MB download which is minimum needed for 1080p video. Mine was like 10 - 20 MB as tested on speed test so I was good. I think for good video though 5MB download is needed but just my opinion. 3) Watch the installation videos from ring. I found it extremely useful and they show you exactly how to set it up. Basically, you attach a device to your existing doorbell (mine was mechanical), and then you attach the ring doorbell outside, and then run it through setup with the Ring App. I had set it up in about 1/2 hour. I did have a minor installation issue. I called support and got through to a support person quickly (which is a big plus) and they were able to help me out. The worst things these days are trying to deal with the automated responses. One up and running, you have several setup options in the app. 1) You can have doorbell activity always monitored and see who is at your door. You can also talk to them, but as said earlier the outside speaker is weak, so they might not be able to hear you well. You can hear them though nicely from the phone app. 2) You can setup motion zones and sensitivity so you can always have a video if anyone was at your door, even if they did not ring it. Pretty nice. It does pick up cars on the street if you don't turn down the sensitivity all the way, but you can configure. 3) You can have a live stream option in the app so you can always just view who is at your door. It has a wide angle camera, so you can a pretty good view of anything going on in your front yard. The camera is very good, and you can zoom in and out on your app. 4) Multiple people can download the app and everyone can monitor. So in my family, there are four of us and all of have the app and we can see who is at our door before we answer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works, but could be better

    Posted
    WallyFC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    First: some background. I bought this to replace a standard Ring Doorbell because of the motion zone capability. If Ring had added this software capability to the original Ring, I would not have bought a Ring Pro. If you are replacing an older Ring, know that you will have to drill new holes in your wall for it, and putty in the old holes. There are other issues too (more below). The motion zones definitely do help cut down on false alerts. With the old Ring, I had issues with false alerts from trucks driving down the street or from plants moving under high wind. The motion zones stop a lot of this, if they are set up properly. It does take some tweaking to set them up properly, and they won't suppress all false alerts, like bugs flying in front of the camera. So why did I give it only 3 stars? I think it still needs to work better. My first complaint is the bandwidth requirements, which are not easy to find. The original Ring has a 720p camera; if you dig deep enough, Ring says you need 1 Mbps broadband for both upload and download. The Ring Pro has a 1080p camera, but it needs 2 Mbps broadband for both upload and download. The download was no problem, but initially I didn't have 2 Mbps download, and didn't know I needed it until I contacted Ring support. What happens if you don't have it? You get dropped frames or temporary freeze-ups in the video. I think they would have been better off trying to improve the camera's performance than just increasing its resolution and eating more bandwidth: a doorbell camera is challenged because the subject (the person at the door) is almost always backlit, making them harder to see. The basic concept works, but still has some of the flaws that it had before. I haven't had much chance to actually try to answer the door, but there can be a significant delay (like 10 to 15 seconds) between the time that someone rings the doorbell and you get an alert on your smartphone or tablet. That can make sense since the signal is going up to the cloud and back, even if you are in the house. Also the video doesn't always effectively capture a person at your door if they move in very quickly, like a delivery person might do if just dropping off a package. Since the Ring Pro is hardwired to always get power, it could theoretically be capturing video continuously (and throwing most of it out) to catch this on video, but it doesn't. The sound quality also seems not very good, which doesn't match up with the idea of having improved the camera to 1080p. The sound especially tinny when you hear the recording of the doorbell itself. Perhaps that's less than fair since the doorbell speaker is probably right next to the microphone. There are some aspects of the software which could be improved. The app will sometimes destabilize if you are working with it extensively for a period of time, although I haven't done this in a while so this may have improved. Also the app and the web interface have slightly different capabilities. For example, at one time, if you wanted to change the email associated with your account, you could do it from one (I think the app) but not the other. I would probably still recommend this to a friend who was interested in having a doorbell of this type, but I would tell them about all of the above to make sure they understood what they were getting.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    BellevueHiFiFan
    • My Best Buy® Elite Member

    I installed this door bell and another one for the same matter + 2 stick-up cams... I had to call support twice; each time there was a waiting period which is fine up to an extent. While on hold you get to hear a male voice speaking about him, about his wife, about how big of an inventor he is... OK! Once this loop tape starts over you wish you were on hold with any other company playing their odd songs... The tech support lady was hilarious... She said something like "If you have a 24 V transformer this is great because 8V will go to the standard model and 16V will go to the PRO model"... This is how much knowledge these people have... The three stars are basically for bad support, the annoying speech while on hold and for the fact that the system does not allow customization in the way you interact with the alleged intruder. Example: You drive and there is traffic noise; person at your door... You communicate, but at that point it's obvious you're not home... You might say: Great but at least he/she is on camera... Right, but only to walk away and get back, knowing the house is empty and wearing a mask, hood and so on... For this instance, it would be nice to have the option of pre-recorded messages, giving the alleged intruder the true feeling that someone is home. Same if you don't want to be disturbed; you should have the option to send a message like: "Please leave" or "Cops are on their way or whatever you want"... The list of improvements can go on and on, but I'm not the inventor, nor am I going to get paid for my ideas... My conclusion is that it's a work in progress and it's far from perfect.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi BellevueHiFiFan,

      I'd like to connect with you to address your concerns/inquiries about your Ring Pro- would you reach me at jennifer.finefrock@ring.com today so that we can improve your Ring experience? I love hearing customers feedback and ideas, so I would really appreciate connecting with you. I look forward to hearing from you!

      Thank you,
      Jennifer F., Customer Satisfaction Specialist
      Jennifer.finefrock@ring.com Ring

  • Rating: 3 out of 5 stars

    Great Product; Really Poor Customer Service

    Posted
    Tobmec

    I'm going to be honest, if my review were entirely about the product itself, I'd probably give it a 5. I typically dislike when people mix in their support issues with product review, however, I feel like this experience could be shared by a number of people and I wanted to make people aware of the lack of support received because it is likely to happen to someone reading this writeup. That was less than a 1 star experience. For the good: The video doorbell does what it says. It will: 1. Let you answer the bell on your phone from anywhere in the world (assuming you have service). 2. Let you set up a motion zone, so that you don't get bothered by general movement in front of your door. 3. It has good sound and the video is fluid. 4. If you pay the $3 monthly fee, you can record all motion at your door and archive it for a couple months. If you need to download it to your computer or phone, you can do that. For the bad: What I was not expecting was that: 1. Although the website said that my chime was compatible with the Ring, it wasn't. They knew that because their internal information said it wasn't. 2. I purchased the unit believing it would work with my chime, and that it wouldn't be a problem to install. 3. My son called and waited on hold for 30 minutes and their solution was to send him a link to their compatibility list from their website. [He wasn't sure what unit it was, so he couldn't answer that question; I was at work] 4. I called back after I got home from work and waited on hold 15 minutes to speak to someone. 5. When I got on, they told me that my unit was incompatible, and I pointed them to their own website. 6. He looked into it while I waited and then came back and said that their internal documents were correct. 7. He told me, "What we'll do is change it on the website so that it lists the unit as incompatible." 8. I said, "OK, but how does that help me? What can I do to remedy this?" 9. He said, "What I'd do is go to Home Depot and buy a new chime. Bring it home and install it, and then the unit should work." [He did list out 25 units that should work] 10. I said, "You make it sound so easy." 11. He didn't respond. 12. I thanked him for his time, and said goodbye. That was absolutely no help. I can't recommend this product. If you do buy this, the review is posted to make you aware that the website might be wrong with regard to your current configuration and you might be stuck with more work and more expense than you planned.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Was good but not perfect, now TOTAL FAIL

    Posted
    SGUfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The video quality is good, but no where near as good as the samples on the web site. I have an excellent connection to my router on 5GHz, so that is not an issue. Motion detection is very picky. Sometimes it will trigger when I turn on my porch light. Other times it will go off for no obvious reason even when the setting is at the lowest sensitivity. Another issue with the motion is that most of the time it takes so long to trigger that I just see the back of the person as they're leaving. It needs to constantly record the last few seconds to itself, then send it if it sees motion. That way it wouldn't miss whatever is triggering it. The doorbell part works well, but it's slow to open on the iPhone 7 Plus iOS 10.1.1. It would also be a lot better if it worked with HomeKit. It would really be helpful and make sense if the app worked with the Apple Watch as well. The audio volume is very low on the doorbell itself. The person at the door sometimes has a hard time hearing me. Overall I like the Ring Pro, I just hope that software updates can fix these issues. Edit March 31 2017 The motion detection has been improved significantly. It hardly senses motion when there isn't any. It also now records video before, during, and after the doorbell is pressed, so no more videos of the back of the person leaving. I'm hopeful that my other issues will be solved soon with more updates. *** Edit July 16 2018 The Ring Pro has started to get cloudy on the lens. After contacting support and following their troubleshooting suggestions (which were to clean the device with a microfiber cloth and distilled water, then to use rubbing alcohol) it appears that the plastic lens cover is already degrading from the weather. In fact here's a quote from their customer service. "Your assumption about decomposition might be correct, but, unfortunately, your device is not covered with warranty service anymore, so the only possible solution for you is to buy a new device." So they expect me to buy a new device because they couldn't be bothered to use something that would stand up to weather for a device that's supposed to be designed for outdoor use. Needless to say I would not recommend this product any longer. The fact that the most important part of the device can't handle being in the sun and weather is not only disappointing, it's pathetic design.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi SGUfan,

      I am so sorry to hear about this poor Ring experience. This is not the experience that we intended for you to have. While I do see that you mentioned already being in contact with our Customer Support team, I would appreciate the chance to connect with you directly. I would like to investigate the issues that you are encountering with your Ring device so that I can work to provide you with some additional suggestions and assistance to help improve your overall Ring experience. It is imperative to me that you receive the best possible Ring experience and I would like to step in and ensure that this happens for you today. Would you email me directly at Kaitlyn.rosenthal@ring.com?

      I would appreciate your time.

      Kaitlyn R., Customer Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 4 out of 5 stars

    Great Product (Once working)

    Posted
    AnthonyTheTechGuy
    • My Best Buy® Elite Member

    I originally purchased the Ring Video Doorbell and before opening the box I decided I wanted the newer features available on the Ring Video Doorbell Pro. So I exchanged the product for the new version. I was prompted to purchase because I built a new house and had a shortage in my wired doorbell and decided I should install this cool device rather than keeping my standard doorbell. Everything is packaged great. Ring pretty much gives you everything you need.and even things you may not need. The product feels like it is made of high quality materials and feels like it will be very durable. Physical installation of the actual device is pretty straight forward. If you have an existing wired doorbell, it is pretty much plug and play. You may need to make new screw holes or drill holes depending on your existing setup. While the power pack installation seemed pretty easy and straight forward, I believe this is where trial and error comes into play depending on the type of power supply you have, etc. Mine did not work (chime didn't ring) with the supplied power pack so my device is connected directly to my existing doorbell's terminal. I haven't had any issues, even at night (night vision). The setup of the wireless network can be pretty tricky. When I originally setup my doorbell, the wireless connection was not strong or fast enough to give me a good video stream so I decided to go out and buy a wifi extender since my router was in my basement where my office is located. Once setting this up, everything worked perfect. Ultimately, this will never work perfectly out of the box unless the user's setup is completely optimal. It just takes a little troubleshooting to get everything right and working. It takes patience and research to see what others have experienced. Once setup, the device works great! Oh and you may want to turn off notifications. An insect can set of the motion detectors depending on how you have your zones set up. However, I have noticed that after a few days, the sensors don't seem as sensitive and aren't set off by motion as easy. It is nice to be able to see live view and watch previously recorded footage. I do recommend this product for those who don't mind troubleshooting. I didn't contact Ring support because there was enough info online but I have read that their support is really good. Great product, underwhelming guidance. Good luck!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Extremely Impressive

    Posted
    brbeaird
    • My Best Buy® Member

    I was hesitant to buy this when I saw several reviews of people saying it was really buggy, but I'm glad I did it. This thing is amazing. It's so cool having a view of your front door anytime. The recording feature is incredible, and the annual price for optional storage is very reasonable. Installation was fairly straight forward. Adding the extra wires to the existing inside doorbell box (new step required compared to old Ring version) was pretty easy. The Ring doorbell itself just takes the two wires from the old doorbell, so that's dead simple. The most difficult part for me was having to drill through solid brick. While they do include a masonry bit, you'll need a very strong drill (hammer drill preferred) and probably a smaller, sharper bit to drill a pilot hole to get the job done. I left off 1 star because there's a current bug where motion sensing does not work in night vision mode. It basically sets off a false alert every 10 minutes because of an ambient light check. They are working on it, but I've found a solid workaround is to just turn on my porch lights. Other than that, my notifications have been very accurate, and video quality is very good. This version itself is also pretty small, so it looks very sleek next to the door. The web interface and Windows 10 app are also nice surprises in how well they work. You can easily share links to any of your recordings (comes in handy for showing friends how it works). The Windows 10 app gives you all the same functionality of the device on your PC, so you can answer an event or just view past videos. Overall, it's a very impressive device and adds a great deal of piece of mind for my home security.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, not perfect.

    Posted
    BombasticRed
    • My Best Buy® Member

    I was astonished about the unboxing experience right out of the gate. It gave you everything you needed: Double Sided Screwdriver, 2 Mounting Plates, 4 Faceplates, screws, anchors, etc. The install time took a better part of an afternoon; because the doorbell wouldn't fit where we had our last doorbell, so we had to drill extra holes, and seal them with Caulking; but, if you have enough area it could take less than an hour. Setup was easy. It told you directly in the Ring App. --PROS - There is little to no lag from the time I press the doorbell, and get the notification on my phone (which is about 3 seconds). - It has a nice, sleek design. - The app is really easy, and clean to use. - The doorbell has nice integration with other Ring products (Ring Alarm, Ring Spotlight Cams etc.) - You can set times to mute the motion detection (that is called a rule) in the Ring app. -- CONS - The motion detection is wonky sometimes. At night, it picks up Car Lights in my motion zone. Since I live next to a busy neighborhood, I get about 50 notifications each night alone. If you have that problem (like me) you should set a rule to where it mutes it everyday from 9PM to 7AM. - It could disconnect, and reconnect sometimes. As you can see, the positives outweigh the negatives. Thank you for reading my review!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Thetruth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Received the Ring doorbell as a Christmas gift. Had heard alot about it and was rather excited to get it up and running. Thats where the excitement ended. I received the Ring Pro, it is the wired version of the doorbell and directly replaces your existing doorbell. Installation of the Ring product is anything but simple and straightforward. It requires redoing wiring inside of your doorbell chime itself, which is not in itself that big a problem so much as the provided connections from Ring. The connecting pieces as supplied by Ring will not fit into the chime and still allow you to have a functional doorbell. I have installed two of them and had to cut off the factory connectors and splice in longer wires to allow for proper installation in both cases. Installation of the doorbell/camera itself also poses several issues that will require either additional pieces or modification of the home to complete. Where the wires from the existing doorbell connect to the Ring there is absolutely no where for the wires to recess into to allow the doorbell to sit flush against the home. In both circumstances I had to purchase and install the mounting wedge, not to provide a better viewing angle but simply to allow somewhere for the wires to go. Of course this did not become apparent until well into the installation process. Once installation was finally complete the functionality also is not top notch. I have found in both homes there is no less than a 4 second delay between when the doorbell is pushed and when the chime sounds. This just seems a bit excessive, especially in a wired product. There should really be no delay at all. I think the final nail in the coffin for the Ring product is the fact that if you want any sort of cloud recording capability you have to pay a monthly subscription fee. They will provide you with a 30 day free trial of that service but once that trial period is over the product becomes a very expensive doorbell with no true security benefits. My parents also received this product as a gift at christmas and I had not had the opportunity to install for them yet. At this point I am glad I haven't as I will be purchasing the Skybell for them instead. Just with the free recording of events the Skybell seems to be a much better product.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi TheTruth,

      I am so sorry to hear about your poor and inconvenient Ring Pro experience. This is by no means the Ring experience that we intended for you to have. At this point, I would like to step in and personally assist you with getting your Ring Pro up and running consistently to your expectations. I would like to investigate the issues that you are encountering with delays so that I can work to resolve this for you. Additionally, I would appreciate the chance to assist your parents with the installation process of their Ring device so that I can ensure that we get everything up and running smoothly for them. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com?

      I would like to get to work on drastically improving your overall Ring experience.

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring

  • Rating: 4 out of 5 stars

    Great product but still room for improvement

    Posted
    RichL
    • My Best Buy® Member

    I had my eye on the previous generation of the Ring video doorbell but the two main reasons I didn't splurge on it was because of it's width and inability to view live video. You see, I have a wooden trim about 2" wide on the outside of my front door and then decorative stone. I really didn't want to drill into the stone. Plus, no live video? Those were deal breakers for me. Now along comes Ring Pro, which addressed both of my issues above. The slimmer unit now fits nicely and wholly on my trim (no drilling into stone) and I can get a live view of the camera whenever I like. There are also additional features that are a great plus such as 1080p video, interchangeable face plates, configurable zones for motion detection, and probably some more that I'm forgetting. Overall, I'm very happy with the product. So why 4 stars instead of 5? Well, I believe there's still room for improvement. First, all the units don't seem to be created equally. The first one I purchased was defective (the swirling blue light wouldn't stop swirling and when I disconnected and reconnected it the doorbell, it acted as if there was no power). I had to return that unit and exchange it for a 2nd one. The 2nd one worked. I noticed others who left comments experienced similar issues and took similar actions. Second, There is a noticeable delay in pushing the doorbell and hearing the actual "ding dong" (about 3-5 seconds). I'm not sure what's happening in this delay but I believe it should be rectified. Also, as a technologist myself, I believe the video streaming technology needs to be analyzed a bit more. It seems to be using a protocol that may not be widely adopted. I already noticed a couple of places where the live video feed seems to be blocked. And if it's blocked, the application should inform you. Instead, you just see the swirling circle as if it's going to connect at some point but it never does.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but still working out the kinks

    Posted
    David
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this even though the reviews were a bit mixed because I was looking for an outdoor camera and also happened to need to replace the doorbell. This seemed like a good compromise, if not a bit expensive. The setup was mixed...the instructions were ok, but there were still a few places where the install was confusing and it did take longer than they suggested. Once it was setup, it worked very well for about a week, and then all of a sudden stopped working. I worked with support for over a week until they finally pushed a new firmware update that seemed to have fixed the unit. It has now been working well for abut 3 weeks. The motion sensor is good, but sometimes bugs or changes in light will throw false positives. I assume this will improve over time, but something to note if you keep the alerts on your phone at night. The camera quality is quite good, and the audio is clear enough to hear what you need. I do like that it looks similar to a normal doorbell, and I've only had one guest notice that there was something different about it. You definitely can't tell that there is a camera from the street. Last, there is no ability to do local storage, so therefore you have to pay $3 a month for the cloud storage. You can opt out of this service, but it defeats the purpose of having the camera, as you would only be able to use it real time, with no savings of clips or motion. This isn't a lot of money, and is cheaper than most of the other services I looked at, but it is still something to note. Overall, I like the system, but it does feel as if they are still working on the kinks. I liken this purchase to being a beta tester. If you go in with that mindset, you'll like it, but just don't expect the perfect polished experience you get with some other smart home products.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Make sure you have the right setup

    Posted
    upscale
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Went with the Pro Version

    Posted
    djmidway
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought the Pro version of the doorbell cause of the higher resolution and its smaller than Regular version. I needed a new door bell because I was missing deliveries and my doorbell button was worn out, so I did some research and found this was among the most popular of video doorbell solutions. First the good, this does work as advertised and works with the current doorbell. If you lose power, it will remember the setting and you won't have to reset it up once its up and running. It wasn't too hard to set up, but you must open up your doorbell ringer and wire the addition piece. Its fun to watch people outside on the live view. And it does work as a regular doorbell once it has been set up. It does seem weather proof and is still working after a few rains and very hot summer weather. And besides working with Smart Phone which is easy to use, there is a program that lets it run on current MACs, so if your not by the phone you will catch the doorbell. The night video also works well on doorbell. The bad, you must have internet to set up, otherwise your doorbell won't work as both a smart doorbell or a regular doorbell until you go through the set up steps, once it has been done it works fine. When you ring the doorbell, it only rings the chime once, so my mechanical doorbell only has one single chime which can be missed. And it takes a good 30 seconds before it will let ring the door again. While the video is generally good, its not as HD as a Hero or DSLR will produce, its more like an average smart phone at best. Also, sometimes the internet doesn't catch right for the live view so you will get a blank/black image. I have noticed this is allot less frequent than when I first got it, so this may be a non-issue for people who have quicker internet. Lastly all of the video goes through Rings servers, mostly as a part of there cloud service, but I am not sure if the live view feature would work if Ring went out of business or they weren't able to support the device, which is a concern. One thing to note you must have a decent internet speed to use the live view or other features. I have 10mbps down and 2 mbps which it runs ok most of the time, but it does hog the bandwidth while video is running. Also, this is more a feature request, being able to tilt the camera vertically a little bit. I am up higher up and in urban area making it so I have had to get creative with the Motion Zones. Despite my minor complaints, I really do like the doorbell and its features.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Smart Home Essential.

    Posted
    Daviathon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have recently purchased a home, and I have been set on a mission to make my home as connected as possible. Finding the right product lineup has been interesting. The Ring was a product that peaked my interest when I heard about it on shark tank. I'm glad I picked up the Ring Pro, and installation was quite easy. You'll need a power drill to get the Ring in place on cinder block construction, but other than that was a breeze. I like that they have partnered with Wink, and I am able to set up Robots to allow for use of motion being detected as a trigger. Pros: Infrared sensors for nighttime viewing. Easy installation. Wink compatibility. Kēvo compatibility. Able to speak (or ignore) those as your door. Low cost for service to keep recordings. Changeable face plates. No batteries required. 1080p wide angle camera. Cons: Not able to adjust video quality within the app, nor can I seek to find a place to do so. It states it does it automatically, but user control here would be nice. Only a 30-day free trial to their cloud storage. Feel like I should get more for the money I have spent. But who doesn't? To summarize, the Ring was a great purchase for our household, and it has surely helped us with knowing who comes and goes at our house. Would highly recommend a look at this device if in the market for an outdoor camera/smart doorbell device.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great - but must have the right setup

    Posted
    checkoutnow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My first Ring Pro was DOA out of the box. This point is very important. After chasing down what seemed like a 16v transformer issue, locating the transformer, swapping it out with a 24v unit and still having the same issues, it was clear that the unit was DOA. There wasn't much help online and the various complaints and issues on this product make it very difficult to determine the problem. So aside from a bad product out of the box, be sure you have great wifi coverage and if you have the ability, allow the Ring to connect to it's own wireless SSID, not shared with any other devices. This will help the Ring Pro's functionality and reliability - contention free network. If the Ring Pro does not have good wifi coverage, don't expect much. There is a Ring Chime Pro you could buy to help extend your wifi and connect your Ring Pro to if a weak wifi signal is something you can't easily resolve. If you have all of this handled - super strong wifi and 24v transformer, but you still have issues with your Ring Pro - take it back - it's defective. I may not have needed to swap the transformer, but for good measure and from the very convoluted reviews and research online, the 24v transformer upgrade is better any way. My Ring Pro works perfectly. Always catches motion. Always provides a view when I log in, no black screens, no lag, etc. If you're having any of those problems - be sure all the above is taken care of first. Still same problems? Take it back. Something else to consider, after 30 days, you will need to sign up for a cloud subscription or else it's just a fancy doorbell, with no ability to capture and store motion when detected. It's about $30 a year, even though everyone want's to complain about it. Yes, Ring Pro is $200 (Black Friday) - but that's a one time purchase. That doesn't cover the cost for Ring to give you indefinite cloud storage.. Be realistic folks! New era of technology! But consider your situation. Maybe you're just using the Ring Pro as a deterrent - just having it up and glowing might be enough and you don't need a subscription. I highly recommend the product, so long as you have the proper environment to support it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Ready Due to Camera

    Posted
    RichardK
    • My Best Buy® Elite Plus Member

    Read the many bad reviews, read the few good reviews, and thought I should take a chance anyway. Install was fine, got the latest updates, but the camera is not working correctly. If the camera sees more sky in the background than people in the foreground it simply incorrectly adjusts to the sky. So not matter how bright the porch or time of day the person in the video is just a shadow. It is like the brightness and contrast are not automatically adjusting correctly on the camera. The only way to see anyone is if they stand 1 foot from the camera to block out the sky and the camera finally adjusted to show an acceptable picture. The attached picture at a specific time of day was truly the best I could get out of hours of trying. Called the very nice support team a week ago who confirmed they saw the same issue but have not heard back. Will be returning this weekend unless I hear from support on some sort of fix to address the issue.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi RichardK, I'm sorry to hear about your poor experience thus far with your Ring Pro. Would you reach me at yul@ring.com so that I can address some of your concerns as well as follow up on your CS ticket #? I'd certainly appreciate your time Richard. Ring

  • Rating: 1 out of 5 stars

    Great hardware, terrible software

    Posted
    bjamintc
    • My Best Buy® Elite Plus Member

    I loved the idea of this newly designed video doorbell, it looks like a normal doorbell which was a big appeal to me. I bought one and it was very easy to set up, took all in about 30-35 minutes with minimal effort. My issues are with the software, it is terrible. I have the latest firmware 1.0.40. The notification time from when you ring the doorbell to when your phone alerts you is anywhere from 5 to 60 seconds, sometimes not at all. Also with the motion sensing features, you typically see whoever it was walking way not walking up. Night vision with the infrared sensors was great before this firmware update, but now the infrared sensors come on but the camera stays on daytime color mode, making it nearly impossible to see anything aside from a street lamp. If your doorbell is in a corner, do not buy, they don't make a corner mount to angle, which means half of what you see is siding which blows out with over exposure of what you actually want to see, I had to buy some shims from my local hardware store to make it work. In summary, this has the potential to be a great product, but if they don't take ownership in sub par software this product won't last long

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hi bjamintc, the latest firmware for your Ring Pro is 1.0.50 - would you kindly reach me at yul@ring.com so that we can push this out to your device and improve your Ring Pro experience? I'd certainly appreciate your time and I'm happy to address any other concerns/inquiries you have for me. Ring

  • Rating: 1 out of 5 stars

    Piece of Garbage

    Posted
    Noring
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is an overpriced piece of garbage. The customer service is worse. No matter what the problem is, it's something other than their product and they don't answer specific questions. I asked about transformer wattage since my existing was 16 volts and 10 watts. I was told that I needed a 16-24 volt transformer. I replaced it with a 16 volt 30 watt. My doorbell still kept buzzing and ringing by itself. No help. I disconnected my mechanical doorbell. They wanted me to buy their bell. It worked okay for about 30 days then the night vision starts turning on during the day. I'm in Arizona and it's August. The doorbell faces north under the covered patio. I was told that the ambient light levels were to low, and that I should mount the doorbell somewhere else. It's a hard wired doorbell pro. Where should I mount it? In the back yard? Where the sun would shine directly on it. The night vision started turning off at night also recording black screen. Motion alerts every time it switches. They finally tell me they would replace it because the night vision turns off at night. I'm glad I bought the extended warranty, because I returned this garbage to the store. Then bought an 8 channel 4 camera DVR system for the same price. It was more difficult to install, but worth it. Don't buy Ring products.

    No, I would not recommend this to a friend

    • Brand response

      Ring

      Hello,

      Oh no, I am sorry to hear about your unfortunate Ring experience, this is by no means the Ring experience we intended for you to have. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com? I would like to follow up on your return as well as with your past CS tickets so ensure that this problem does not happen again.

      Thank you,

      Kaitlyn R., Neighbor Satisfaction Specialist
      Kaitlyn.rosenthal@ring.com Ring