Customer Ratings & Reviews

The ring video doorbell pro is very nice, high quality materials and works almost every time, let's us know when someone rings our doorbell and talk to them live and go back later and see who it was. I like this one better than the other models because this one is hardwired, no need to deal with batteries!

The product works great but the original one i bought was malfunctioning so it wouldn't connect to our wifi. After replacing it I was able to connect it without any trouble.

I love my new "Ring" doorbell! Just a caution: nowhere on the box did it say that you needed a minimum of 1MB uploading speed on your internet for the doorbell to work properly. We had to upgrade our internet for it to work (we live in a rural area). Once we upgraded, it works great!

Make sure you have GOOD wifi. If you don't it's super spotty on whether or not it will load or even record. Night vision is very grainy and not very good. In the day time video looks great. Again only if you have GREAT WIFI

I just moved into my new phone and really got this for my wife for security. It does the job effectively. The sound quality that comes out is a little suspect. It's not easy to have a conversation with the person at the door.

When I got to Best Buy I wasn't sure which doorbell was going to be right for my house. The sales associate was so knowledgeable about the product that the daunting task was suddenly easy. An enjoyable experience.

I receive this Beauty for free when I purchased my Samsung Side by Side Family Hub! Purchasing from BB saved me time and paperwork. When buying from Home Depot you have to send in a mail in rebate:( !!! Thank you Best Buy for making this process a smooth one!

I wish I could give 3.5 stars. When it works, the product is pretty good, but the alerts come through inconsistently; resulting in missed deliveries. FYI, there is a $3/month charge to see the videos after the 30-day trial ends. Not a crazy price, but since I'm having trouble with consistently receiving notifications, I feel that I HAVE to to make the product more useful to me. I expected that purchase of the additional extender/chime would have improved the consistency as well as the video quality which is sometimes noted as lesser due to wifi signal. Ring contacted me via email to follow up, so perhaps there will be an update of this review at a later time. The plus side is that the company is actively reaching out to see if they can improve customer experience.

I originally had lots of problems getting this to work. From a bit of online research, it sounded like I needed to upgrade my doorbell transformer to a more powerful one. Proved to be a cheap and easy fix. Doorbell now works reliably. Looking forward to the promised HomeKit support.

Upgraded to this one when we moved into our new home and work a bit better that the original but the volume at the door when talking to a visitor is not loud and clear enough, only reason why it doesn't get the 5th star in my book. Besides that another good product from Ring!

Ring Doorbell Pro is all they say it is. My first 43 motion hits were mostly trees blowing in the wind. I went to settings and changed the motion setting to "people". I am totally satisfied with the doorbell camera and am sure to buy a motion camera to install at my back door.

I went through 4 of these in an attempt to install, including bringing an electrician on board to make sure I was doing it right (which I was) and calling up their customer service to walk me through it (they recommended I get it replaced the first three times). Once I got it working on the 4th one, it was extremely difficult to set up on the phones. One would ring the bell, and the pop up on the phone would sometimes happen, many times never happen. The odds of it working on ios are higher than on android. When it does work, it's great though, camera is very wide angled and it's in hd with good sound.

Not happy with paying for a monthly service while not being better. Sensitivity settings not good, and is very hard to go out of walking only mode. It gets stuck there. Motion alert goes off at daylight(no motion). If I set walk only sensitivity, it will not perform well at night. It takes too long to adjust to no light at night when the porch light first goes out. And even tho I may never want to turn recording off, there is no was to do so anyways. Not important on the doorbell, but very important for indoor camera (which I returned when I found this out)

I installed this product about a week ago and experiencing the following issues: 1. Video feed from Ring flips to Black & White all thru the day. Need to reset / go thru the initial set-up all over again, to bring it back to color. After a day or so, the video feed goes back to Black & White, until another reset / set-up. 2. Ring door bell hot to touch Spoke to Ring Level 2 tech. For issue #1, I was told this is a known issue, Ring is working on a firmware upgrade, but an ETA is not available at this time. For issue #2. The tech thought it might be due to a faulty Ring Pro Power kit and she ordered a replacement Pro Power Kit. The experience with the product so far is not good. I am contemplating at returning the product back to Best Buy.

only problem I had is the one I bought online didn't work so Ring customer service told me to buy one at BB and send the defective one back and they would reimburse me. a month later no Money. The ring door bell works great except during hi volumn the ring servers are slow

Ring is very consistent in their ecosystem. I strongly recommend this doorbell. I have purchased several of these over the years. Customer service and support is outstanding. Easy to set up and monitor from your portable devices.

I like the ease of which it alerts you to motion in the front door. It's been great for alerting when packages are being delivered. Video quality could be better and the volume from the speaker could definitely be louder.

The video resolution is really good on the camera and the voice feature being able to talk to the person at your door has worked well also. The only reason I did not give 5 stars is there have been times when the video feed gets choppy,but still overall a very good product.

The live view, on my Ring, is pixelated and loads slow. However, the recorded video is very good quality. I even had a professional install it. I love hearing the chimes, on my phone, when someone is at my front door.

Love it. My hard wired security cameras have trouble viewing my front door and this was the perfect fix. The two-way audio has already come in handy as well. A little touchy on the motion sensor but overall I'd rather it were too sensitive than not sensitive enough.