Customer Ratings & Reviews

The ring video doorbell pro is a great idea on paper. However, over a month after I purchased it, I still don’t have a working ring doorbell. There are a lot of issues with getting power to the doorbell and if you look online it is happening to a lot of people. Be prepared for potential issues and not being able to get the proper 16+ volts needed to power the ring doorbell pro. I have been working with Ring customer service and they are not really very attentive to getting the problem solved. I may end up having to just return it. Buyer beware!

Works well. Voice when answering is distorted. Unistalled and installed twice. same issue with clarity of voice. but overall works well.

Love this product. Had a couple issues installing but the Ring Support staff was extremely helpful. Can see my house guests come and go as well as folks like FedX. Wide view of area. Plan to install some stick ups also.

Works as expected. The only drawback is that there isn’t a battery unlike the early generations. It is very slim and fit in the space whereas the original Ring Doorbell was too large.

This is our second Ring purchase as we wanted to have it at both homes we have. The first Ring was eye opening how important Monitoring the front door is! We strongly recommend this product.

Great to never miss a delivery or see who's at your front door before you open. You need to set it up properly to avoid it being annoying because of too frequent notifications.

This doorbell is a more complicated setup than the regular Ring; you need to install an adapter on the part of your doorbell system that makes the sound. It wasn't too bad to install, but then I was disappointed that the video is not continuously recording. This means you'll miss the event that triggers each recording. It would completely miss a package being delivered to my front door, so I'm sure it would also miss a package being stolen from my door. I returned this one and I plan on switching to the Nest doorbell when it is released.

Overall the benefits of having a camera doorbell is great but I'm not sure I would recommend the pro or even the basic Ring doorbell as there are still bugs 2 years into my purchase. Setting zones/quadrants seemed like a great feature between the basic and pro but it doesn't seem to make a difference. Despite setting the motion detecting quadrant away from the road, it still picks up passing trucks and sets off a lot of false alarms. At this point there are so many IP-based cameras and doorbells, there may be some better ones out there.

Overall, this is a good product and works well. I just do not like the fact that you cannot store recordings locally, and are forced to pay for cloud storage.

There is absolutely a piece of mind I get for using this product. Plus, there is a community aspect of it... whereby people who live nearby can easily share video with me of something strange they encounter.

This is my second ring doorbell. The first one all of a sudden died after 4 or 5 years of use. It does exactly what it's suppose to and gives me another way to keep my home secure.

I have been happy with this camera. The instillation was easy and Best Buy Geek squad did a great job communicating and planning the install. Very happy with their work.

I love it so much when I'm in Best Buy or any where the ring doorbell is sold & someone is thinking about buying. I show them mine and let them know it was one of my better purchases.

I bought this product because I whant security @ my house. But the productivity is no 100% if you don't do some upgrades to your hose transformer.

Email sent to Jamie Simioff, Inventor of the Ring Video Doorbell: Greetings, I tried really hard to be a customer. I think this product is a great idea, but if you cannot count on it to work reliably, it fails to deliver on the promise of Always Home. Your Customer Service Team has been great, but there is little they can do when the product itself is so unreliable. I purchased a Video Doorbell Pro and a Chime on 12/13/2016 after one of my colleagues was raving about it and showing our Team how it worked. It is a lot of money to spend on a doorbell, but we were excited to give it a go. I attempted to install it on 12/17/2016. The physical install was straightforward and I was pleased that it covered up the unsightly area where the old doorbell had been. The next several hours were the beginning of the nightmare. I could not get the doorbell to complete the setup process. After nearly an hour on hold, the support representative agreed that the unit was likely faulty and suggested I try a new one. I went back to Best Buy and exchanged old for new. Physical reinstall took less than 15 minutes. I was able to complete the setup process for the second unit, but shortly after I got it up and running, it lost its connection. While it was working, the video was choppy and stilted. I spent the next couple of days emailing back and forth with the Customer Service Team (again, as helpful as they could be and very pleasant). I reached the conclusion that a wifi extender was likely needed. I ordered one of the ones recommended on your support page and had it delivered the next day. I installed it on 12/20/2016 and this seemed to do the trick, but we observed lengthy delays initiating interaction with a visitor and poor audio quality/volume... more or less negating the Always Home promise. We also noted the doorbell wasn't ringing the existing chime, so it wasn't really even being a doorbell very well. The support representative sent a Chime Pro and said that would make everything work really well. In the meantime I purchased a new wireless router in the hopes that could help provide a stronger signal. The new router was no faster on the 2.4GHz band and too far away to use the 5GHz signal, which my range extender would not recognize anyway. The Chime Pro arrived on Christmas Eve and I installed it right away. Despite being 4-5 feet away and broadcasting a strong signal, the doorbell could not connect to the Chime Pro. Another support representative suggested the voltage could be an issue. I went to Lowes and purchased a multi-meter voltage tester and confirmed 16.3 at the doorbell. I was able to get the Chime Pro to connect by putting it on an extension cord and placing it right next to the doorbell. The support representative confirmed the unit had very good power and very good wifi connection. We had a family member come visit Christmas Eve and we observed the video was choppy and stilted. Later that evening, the setup lost its connection and has been offline ever since. Good news is the existing doorbell chime was now working... but unfortunately nothing else. Adding up the cost of the Video Doorbell Pro ($200 on sale), the Chime ($30), the range extender ($37), the router ($135) and the multi-meter ($30), I am into this whole thing for well over $400 and all I have is a doorbell that does nothing more than the old one did... and I don't trust your product to even do that reliably. Needless to say, everything that can be returned will be returned, but I won't get back the countless hours of frustration that your product has caused me and my family. The only thing I can count on coming out of this horrible product experience is the reminder of all these shenanigans every time I come home and see the hole in my vinyl siding where the Ring Video Doorbell resided briefly. I wish you the best and genuinely want the product to be a success... it just didn't work in my application apparently. A shame. Thanks for letting me vent to the owner/inventor... I don't normally complain about a product, but it is nice to know that you will actually see this.

build quality is odd, they included a screw intended to lock the face plate onto the body of the ring however the screws included in my package were way too small to secure anything. Had to order the screws on amazon, which were appropriately sized. Not sure if the packaging of my particular item was improperly done at the factory or if they're just not including the right hardware. Would recommend but my hardware was incomplete.

I have this in a seasonal home and enjoy being able to monitor what's going on outside my front door when I am away. I can see a live view anytime and also like the warning I get if someone is at the door. Great device!

We had the original ring in our old home. When we moved, I bought this as a replacemnt. Works better and is great for watching deliveries come in and visitors arriving. Would not be without!

The doorbell pro is great looking, have the black faceplate on and looks sleek with my black doors. Would be better if ring made higher resolution cameras though

I have used the Ring Doorbell at a previous address, and always worked well. Need to upgrade doorbell at new home, and of coarse wet the the true and reliable