Customer Ratings & Reviews

Works great now but the first one didn’t work, just kept ringing the doorbell. Best Buy would not accept the return after only 4 days... Ring took care of me though, sent one right away with no issues.

The camera interface between alarming me of a motion and allowing me to view the motion are less than ideal. You can eventually see the movement, just not in a timely manner.

I tried two of these. Doorbell voltage was measured at 19.8 Volts AC, well within required specs. Both worked about 20 minutes each, then died. Relying on doorbell transformer seems like a risky proposition, as some buyers had good luck but other I've read about had bad luck. If you're lucky enough to get one working, I wouldn't rely on the Win 10 app. It's new and buggy. On my Toshiba laptop, for example, it dies anytime you close it and must re-install to get service back.

I was so excited to get my new video door bell. It did not live up to expectations. The door bell decides to switch between day and night mode, often giving us false ring/motions. It happens every 10 minutes sometimes. The door bell also tends to get a glitch, a red or green pixel and that messes up the whole video and doesn't even record. We signed up for a year storage service to the cloud and half of the time, the video is not clear. There is a major lag between present time and video.

Instal went well till a week later when the ring no longer liked the voltage output. Had to reinstall a new capacitor, ring like it for about a month the changes it’s mind.

I live in an older home built in the 1940's and unfortunately the Ring Pro would not work with my home. The Ring Pro must be hardwired. Where as the older model allows the option of hardwiring the device or using battery power. I returned this device and exchanged it for the older model, in which I have no problems with. The Ring Pro has clearer camera than the older model, and I'm sure it would work great in a newer home. However, I would not recommend it for someone with an older home.

I can honestly not give this product a good or bad review. It just didn't fit where my doorbell currently sits. I'm sure it's a great product. Cannot wait until the Geek Squad comes and installs it.

This doorbell cost me $250 when I bought it plus another $250 getting the electrical required to the door, so it may be a huge investment. It doesn't reset quickly (a ups truck was observed delivering a package, but it missed the person who stole the package within a few minutes of the delivery). It hasn't always worked over the 2 years I've owned it, and now it is completely mal-functioning and no one knows how to fix it. I'm looking for an alternative, as I really like the idea of a smart doorbell.

I was quite skeptical at first because of the 249.00 price. After having it know for about a month I really enjoy the product. Only down fall it there is any problem with the wifii the doorbell will not work.

The camera works good with good picture. The reason I rated it only two stars is because of the monthly charge that you required to have to have it work fully.

After repeatedly trying to get the Ring to properly work, it still does not work correctly. This is not unique to me and if you do a little searching, you will find similar stories on the Internet. When you press the talk button the Ring makes a loud screeching sound. Mind you, the picture quality is very good, but you can’t talk to the person.

One of the big bummers, is that to to be able to save or share video after a 30 day intro period, you have to pay a monthly fee. It's my video on my network, provide the option for local storage. I recommend running a wireless test of your speed before installation. I did and have not had many issues. There is a delay from the time someone pushes the bell and you hear an audio or phone alert. There are also times where someone can get all the way to the door before the motion picks up on it. In general an interesting product but this may not be my permanent solution.

I ordered one of the first available units as it looks like an awesome concept. Was easy to install and worked for about 1/2 day with a few known published bugs - 5 second door bell ring delay, then lost connection to home internet connection. Ring states that they are known for great customer service so I sent them an email and they responded a couple of days later with troubleshooting suggestions. None worked after a couple of weeks of back and forth emails. I then called their tool free customer service number where I was on hold for at least 20 minutes before I chose the option to have someone call me back. They eventually called back and worked with me on all the previous steps to no progress so set up an appointment with their Level 2 support the next morning. Level 2 was not able to get unit connected to my home network despite being able to see strong signals - kept stating I didn't know my password which I obviously did. Level 2 sent me a new Ring unit so that I could return the old unit and when it arrived it had the exact same problem although it never connected to my network. I have returned this unit.

I have the original and it works fine. There is some delay when something goes through the zone. I assume the Ring Pro will work the same but I am not able to get enough power to the unit for it to turn on.

I decided to return this item. I needed an electrician and they wanted 100 to 150 to install . So it went back. I'm not into electric stuff.

We really wanted this thing to work for us. It required more power then my system could support. Customer support was fantastic and ultimately recommended I switch back to the original Ring video doorbell.

Not happy that you have to have a service to see the videos. Also we can't even get the app to tell us how we can apply and pay for the service. So No I'm not happy with this product. I paid a lot of money for this product so I would expect to be able to view the features it has. The main reason I purchased this was so that I would be able to see who is at the door when the bell rings, but because I don't know how to pay for this service I can't see the person at my door when the bell rings. This product is a scam.

I bought the pro and had to wait for the product to be shipped to me After getting it installed and setup with the app I noticed that I was not getting and video. I was however getting notifications that someone was at my door when button was pressed. Called customer support and they said that my upload speed had to be a minimum of 2mb/s. I'm only getting 1. So to get a working ring I have to pay more per month to increase internet. Problem is, where I live there are no alternatives to what I'm getting. Now I'm stuck with a ring doorbell that gives me no video.

Worked well, would disconnect from WiFi frequently. Unfortunately it suddenly stopped working after we have had it about 2 years.

I would guess that no reviewers have tested the Ring Pro doorbell after the 30 day free cloud storage service? The paperwork says it works without cloud access, but believe me, it is a terrible experience. With no cloud service, you still get alerts on your phone, but the only way to view whatever caused the alert is to each time manually activate the live view function. That is a ridiculous hassle, besides the fact that by the time you do that, then whatever caused the alert is very often already gone. All of those alerts build up in your phone and it doesn't take long to have hundreds of alerts, because you cannot delete them, because each time you try to delete them, all you get is a blue nag screen with them trying to sell you the cloud service. I do not need the cloud service, and without the cloud, this doorbell is a horrible experience. I also believe that with the cost of this doorbell being relatively high, there is no excuse for the cloud service to even be a requirement to begin with. I believe that Ring has misrepresented the usage of this doorbell. Lastly, after a few days of use, I gave Ring a fantastic review. After 30 days, after the free cloud service ended, I sent in a second review saying that I was revising my original review to say that I was disgusted with their product.