Customer Ratings & Reviews

was not impressed with audio of this unit. Delay in picture notification and audio is static and delayed. Expected better quality for price.

The doorbell worked for 3 days then stopped. I was told a new to upgrade my internet that has never caused a problem for me in the past. I liked it for the 3 days.

This is an awesome product but it didn’t work for me the way my house and front door is set up. Bummer. I had to get the floodlight camera instead which works amazingly.

Great product, but has a slight delay when it picks up a person near by. Also not good service when inside a building, I can't see the videos or go into live view.

When the ring pro doorbell was working, it worked well. I've had one instance where the device wouldn't connect to wifi after power outage which support helped me through. At the 17 month period after another power outage the ring pro stopped working all together. I would expect a $250 doorbell to work well beyond its 1 year manufacture warranty, but apparently that is not the case for mine. Disappointed with the short lifespan. I can't recommend this item with out a longer warranty, or more robust internals.

We purchased Ring and installed it. We could not get a good picture. We could not get a video at all. We made numerous calls to Customer Support. They recommended a new transformer. Then they recommended a new chime. We purchased and installed both. Neither worked. Our last call to Customer Support told us that we needed to check our upload speed on our wireless network. Our upload speed was .68. Ring requires a minumum of 2.0 upload speed. Had this information been on their advertisement or on the box, we would not have purchased the Ring.

If you have an existing doorbell it’s an easy installation, if you don’t then there are more things to buy and install. It doesn’t really say that when you buy it.

Way to many problems the first time I called support they said my Internet was too slow and I need to contact my provider. The second time they said they are in the process of sending out upgrade patch, we'll they it worked for a while. now it still hit and miss...I would wait until all the bugs have been worked out.

I can't give you a rating because I haven't had anyone to install it yet because of being disabled and it's too late to return the product.

Picked up the pro version as it was slimmer and uses 802.11ac wifi, after installing this I was not able to get it working so I called tech support. After spending about 2 hours on the phone and doing firmware updates we were only able to get it working using the slower wifi connection which made the video quality buffer and had about a 19 second delay

Good product but it’s not very truthful when it comes to installing it if you don’t have an existing door bell. You need to buy more things to make it work.

I really liked the ring until it stopped working after 3 weeks. Customer support recommended I return it to Bestbuy. I haven't decided if I will exchange or return for a refund.

The door bell is nice but, u have to pay a monthly fee to review past footage , and has a issue hanging on with Samsung refrigerator.

Voice breaks up when talking to someone Video not clear all the time What are we doing wrong? It does work well enough to get by I still can use it

Works great. A little over priced for whats included. But bought it as a gift, and person loves it. All in all, good purchase.

The signal seems slow when away from the house. Video doesn't connect or load so you may miss a mail man or guest. I wish the signal was better.

When notification is received that someone is at the door, it takes a few seconds to open the video to see. Sometimes longer.

I have tried to work with this product, but I am getting frustrated at repeatedly having to reconnect my WiFi. When it does work, it's great, but those does are few and far between. Going to use my wireless cameras with motion and talk instead of this and reinstalling my basic doorbell.

Worked as intended for just over a year and a half. Then started acting up. Video became too bright and you couldn’t really see anything on the video any longer. I called support. They were friendly and walked me through several tests and resets. At the end the doorbell no longer showed any video at all and I was told to pay $100 for a new warranty or buy a new one. $250 is expensive for a doorbell that only lasts 1.5 years and then has to have a $100 a year plan to replace it.

Works OK. Must have 16v door chime for the Ring Pro to work. Also, if router signal weak at front door, must use RingPro chime to boost signal to doorbell video cam.