Customer Ratings & Reviews

I cannot comment on the functionality of this item. Verified correct voltage at the door, installed Pro V2 transformer, and then promptly removed my old door bell. Hooked up new ring, it sprang into setup mode, life was good. Easily connected to wireless network with full signal (multiple APs throughout home). Setup and ready to go and then notification of mandatory firmware update. Update runs about 10 minutes, says complete, but app shows doorbell offline. That's the last I ever saw it. Checked voltage, still fine at 18.5v to the doorbell. Connect both wires, doorbell rings as expected. Try powercycling, holding in ring and setup buttons to no avail. An hour and a half support call later, it's determined to be dead. Somehow completely bricked by firmware update. Support claims they have never heard of this before on the Pro model, but their community forums say otherwise. They are sending a new upgraded version in the mail, but require a CC hold until they get the broken one back. Massively frustrating when I go over and above to make sure everything is done by the book, and their own update breaks their own product.

I previously owned the ring at a different home. Upgraded by buying pro and adding to account as a new device not deleting old device from old address. The setup replaced my existing ring model and deleted all my video from other device. Contacted customer service just for them to confirm that video is not recoverable and permanently deleted with new device install. I did not think this was the case because the old video titles were still in the log. Click on log and it says you must upgrade or buy cloud storage. Do not install until you download all your video. Software is poorly done so you can't bulk download your video and option not present when upgrading to keep video or move to new device. Will not support again in future. Not happy about losing some moments captured that were necessary to keep.

Returned. Got the pro after reading up on the regular model. Thinking it can only be better. Got it home and found out it can't be used with battery, hard wired only!

The installation was not as easy as expected or advertised. Difficult to find the Ring Network. Otherwise it is a nice product.

Works fine. However the connection from the app is a little slow so sometimes the person who rang the doorbell is already gone by the time you connected.

Good doorbell but lacks viewing in the nighttime. Need to do a manufacture reprogram I think because I need to see who is at my home not just in the daytime.

The problem I have is when watching back recordings I get a green or gray bar across my recording (not on all but on more then I think is appropriate for this price)

It did what it was it suppose to do, the camera footage was laggy and I have the same internet speed I had when I changed over ti the nest

It was easy to install but the connection keeps dropping and the actual ringer that people push cracked. Oh well. I guess it does its job half the time.

This could be better. Goes offline a lot and doesn't ring door bell a lot. Probably would not recommend this Brand to a friend.

Still too wide to install seamlessly on our front door frame, would need to install an entirely new frame. No thanks.

The Ring is a good video Doorbell. There is a problem the doorbell responding to the initial push.

Have encountered problems since day one. Didn't get alerts at all, was told I needed to increase my upload speed which I did, now being told I need a wi-fi extender. Lag of time from motion to when I receive alert. Lag of time to when door chime rings indoors. Night video not very clear and false alerts during the night.

I'm an EE and BME, i.e. not my first rodeo. Ring's first device failed out of the box but not until their tech group insisted this issues were on my end. First it was a new transformer to boost the power. Not the problem, then it was a new wireless router, a new wireless access point and a wireless booster. They gave me the booster, whoopee!. (I already had enough range to link to my house from my neighbor's house 300 ft away before changing out any of it!.) Then it was that I needed to dump my interior electro-mechanical door bell for a digital one. Then they said it must be their Ring-pro and to send it back for a new one. In the end it turned out to be one of the diodes ($0.25) they originally supplied for use with the interior doorbell. Ahh but the end is not the end. The ring-pro worked for a few months and then began to require regular re-boots and then just stopped. No interior doorbell sound, no video no nothing. I'm probably out $400 not counting the $195 for the Ring-pro and my time! This all took the better part of a year.

These kind of doorbells are nice if you already have the power wiring installed. Once I have a chance to install this, I will update.

This didn’t stay working, Ring sent a replacement, that one seemed more dependable, I don’t care for it, husband seems to like it better.

I have purchased several of these video doorbell pros. They work find with a good signal but can have chime compatibility problems.

This was a Christmas gift to relatives who rarely react to any gift. I will not receive any feedback until I question them. Should of kept it myself.

I can't do a review because, although I purchased it on 7/5/17, Geek Squad has not been able to install it after two tries and 2 or 3 missed appointments

I did not return this ONLY because I figured it was better to refer back to a video if anything happened while I was gone vs not having anything at all. It worked great at first but one day it stopped allowing me answer the app when someone rings. I just get the spinning wheel of death! I've reached out to customer service, un-installed unit and app numerous times, even bought a wifi extender to try to remedy this ridiculousness and I give up!