Customer Ratings & Reviews

Overall, we enjoy the security this item has to offer. The image quality is not excellent and we had to buy a router to strengthen the wireless signal.

This was such a poor value to me. I only had for 18 months before it died and had to be replaced. My two-way audio never worked. I also missed having a regular doorbell. I will find something else to replace it. I do love my ring floodlight though.

After bought it waited for the weekend to installed and the poor connection and “ no internet connection” this product gave me just headache after headache. Consider check all your connection and the transformer before buying this product... can use other words...POS

Make sure you have the appropriate internet speed that will make this work. Without it you will be struggling to consistently see who is at your door.

Had a number of problems with installation and troubleshooting. The problem with the Pro unit is that it requires a faster uplink internet speed (at least 2Mbps) as compared with the original (1Mbps). Also the minimum voltage requirements are 16V ac where the original is 8V ac. I only bought the Pro as it would fit my home siding where the original would not. Skip the Pro and either buy the original (and save $50) or wait until Honeywell or Apple come out with a like product.

Make sure you watch the installation video!! And even with really fast internet it seems to be slow and picture/video not that great due to speed....

Good when the WIFI stays connected to it. Sometimes it gets confused but I don’t know if it’s ATT WiFi or the ring?

When it works, it’s great. Unfortunately, picture quality suffers and live services lags if the WiFi connection is unreliable.

I feel that the ring has hiccups from time to time. They have done an update to their app that finally is addressing the lag time

I have 2, one works and one randomly works. Not sure how i feel about the product.

Was a good product but didn’t like the fact that we would have to pay monthly for a service like cloud storage that others offer for free.

Just have to say functionality is very good, a little delayed on the app but works pretty good. The problem that I have is, the quality of the doorbell for me is not as weatherproof as they say it is. If the doorbell sits in the direct sun as mine does, the glass around the camera and button just deteriorated to the point that the camera was unusable. They exchange mine within the first year, they said that should have not happened, within another year, the glass deteriorated once again, I contacted them again and they said that my unit was over the one year warranty, and wanted nothing to do with me anymore, they will not stand behind their products I guess. For anyone else who is interested in an honest review, this is for people who has a doorbell they see’s Constant sunlight, it cannot withstand sun. My neighbor has it and he has no issue, but his camera is under lots of shade and does not see the sunlight mine does.

It want ring my mechanical doorbell and you must get a $3:00 per month service plan to record motions.

After buying the Ring Pro, I have a certified electrician install it to make sure it's correctly installed with adequate voltage and wiring is correctly done. After installation, was not able to connect to wifi router located less than 5 feet from front door. The light on the doorbell goes round and round, but no wifi connectivity. So, I hire an additional electrician to come and again check to make sure wiring and transformer, etc are good. 2nd electrician says all electrical components are good and says it must be a faulty doorbell. I call Ring and talk to the CS rep for 1.25 hours to try and get the doorbell connected. After 4-5 attempts to connect (and I was even instructed to turn my master electrical panel off then back on still no connection to wifi.. she then says I need to order a transformer which might help get it working (oh and I would need an electrician to install). I asked what to do if I order a transformer, have an electrician come back out and it still won't connect and she says that then I would need to just try the Ring 2 as it doesn't require as much power...REALLY??? So, long story short, I've spent over $400 for this RING doorbell and still not working!! WOULD NOT RECOMMEND THIS PRODUCT TO ANYONE!!

Since I plugged my ring in 20ft away from my WiFi gateway It worked like a charm...for several hours then crashed. I contacted support and was able to get It working again the next day after messing around for hours. Unfortunately, same thing, a couple hours later it disconnected itself from the internet. I had to completely take the doorbell off the power to reset it and get it working. I Already stripped the security screw taking the face plate on and off and sent a request for some extra from customer service. I can not return the product anymore otherwise I would, instead I may be stuck with a expensive paper weight. All other devices connected to my WiFi on different floors are staying connected. I will wait to see what customer service has me do next. Customer service is easy to work with, just hope we can get it working. At the moment I would not recommend this product unless we get it working properly. Had high hopes

When someone is at your door and doesn't ring doorbell it alerts you but you can't see them

Unfortunately, this product is not ready for sale. I'd been looking for a camera for my door, and I was excited to see that Ring was releasing their new model. I bought it at Best Buy the day after it became available. Installation took about 40 minutes, and it was relatively easy. Setting up the app and syncing the device took another 20 minutes. It does most of what it says, but only a small fraction of the time. When I ring the bell, I get a notification about 15% of the time. When I do get a notification, the video works about 20% of the time. The live view works about 5% of the time. The motion notification doesn't work. The installation materials talk about 24/7 customer support, but actually their hours are 8am-6pm Pacific time. They were friendly. After confirming that my internet speeds are very fast and the wifi signal at the door bell is strong, we redid the setup, but it produced the same result. Then they told me that the live view issue was known and they're working on it with no ETA. Their level 2 support team would call me in a day or two to figure out why I only occasionally get notifications. Sadly, the product just doesn't work most of the time. And now I've got two screw holes on my door frame. I will give the level 2 support team a chance to fix it, but I think I'm almost certainly going to have to return it.

Little bit of delay in notifications. I do like where you can choose for the system to record people only!

Instructions for installation are good. Speaker quality on the door bell is moderate to poor quality.

This product is not the best thing out there, but it's simple to use. Video is not smooth, leading you to miss a lot of whats's happening.