Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Retured
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, could not get it to cooperate very well. I sure it is a good product.
No, I would not recommend this to a friendEaster Egg Hunt
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing the camera the picture quality was horrid if there was any movement. The sound was flaky at best and didn’t work after 10 minutes or so. I spent well over an hour with tech support to determine that doorbell transformer is likely insufficient. Even though my doorbell chime is stated to be 16VAC the ring tech has reason to believe that the transformer is less than 16V and not enough power is reaching the doorbell. My house was built in 2007 so I wouldn’t expect that my electrical system was too anemic for a new doorbell. The really awesome part is tonight I get to look forward to an Easter egg hunt for the transformer because it wasn’t mounted with the doorbell chime or even near the chime. I don’t get to spend much quality time in my attic in July but I’ll get the chance tonight! I will say this about ring customer support, the wait time to speak with an actual person is typically short and the agent genuinely tried to address my issue.
No, I would not recommend this to a friendLive view NEVER works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this Ring Pro for ~5 months and two other Ring Pro's for ~1 year each, I STRONGLY RECOMMEND AGAINST purchasing Ring. Ring's main problem is that Live View NEVER works within ~90 seconds after a visitor presses the door bell or when motion is detected. This flaw defeats the whole point of this device versus regular security cams. By the time Ring's live feed is up, the visitors have already left. Ring's server is terribly slow and its algorithm seems to prioritize storing the footage to the cloud rather than showing the live feed on your phone. My network is fast and reliable with multiple other smart devices that can stream live feeds flawlessly. I have contacted Ring about this issue; their lame stock response was to blame my wifi connection, which is totally irrelevant in my case. Ring sucks.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi John,
Oh no, I am so sorry to hear about this poor and inconvenient Ring experience. It is, however, absolutely imperative to me that we get your Ring Pro up and running consistently to your expectations. With that being said, I do see that you mentioned already working with our Customer Support team, I would appreciate the chance to step in from here and provide you with some additional assistance. Would you be so kind as to email me directly at Kaitlyn.rosenthal@ring.com?
I would like to get to work on drastically improving your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Bad install experience and support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed wiith this product. Unlike other video doorbells this one needs a "night vision booster" installed inside the existing doorbell in order to provide night vision. Also it needs a minimum of 16V to operate and if your doorbell supplies only 15.6V like mine does it will not work. Ring's support is inconvenient to say the least. If 1st level support cannot help then you need to be contacted by 2nd level support via email and then use the link they provide to schedule a date and time for a support call. When I tried to schedule a call it I found that the only open slots were either during the day when I am at work or more than 2 weeks later which meant I'd lose the ability to return the product for a refund. I gave up, returned the product and purchased another that doesn't require modifying the doorbell and requires a minimum of only 10V and works.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi leavion, the night vision booster (also known as Pro Power Kit) is required for your install to properly power your Ring Pro. I'm sorry to hear about your poor CS experience but I'd like to follow up on this to improve this system for our future customers. Would you kindly reach me at yul@ring.com today? I look forward to hearing from you.
Great item but too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave some good thought and a little too expensive for what I was going to use it for. Ended up returning it.
I would recommend this to a friend- Cons mentioned:Connectivity
HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PRODUCT. DOES NOT WORK. AFTER INITIAL HOOK UP WITHIN A FEW HOURS DOORBELL GOES OFFLINE AND ONLY A BLACK SCREEN. CALLED RING MULTIPLE TIMES AND THEY CAN'T FIGURE IT OUT. I HAVE A BOOST EXTENDER AND STILL NOTHING. THEY WANT YOU TO BUY THEIR CHIME PRO. DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi PT10,
Its possible this may be related to some sort of WiFi issue but we'd be happy to look into this for you. Please email me at Bilan.jenkins@ring.com for help. In the meantime, please review the following article on what to do if your device goes offline: https://bit.ly/2tKKQCz
Bilan J, Customer Satisfaction Specialist
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the doorbell but we continue to lose wifi connection to doorbell so frustrating. Like it when it works
No, I would not recommend this to a friend- Cons mentioned:Battery life
Good idea but doesn't work well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a ring doorbell pro and it died about a week. This is my second one and it has lots of bugs; it keeps dropping Wi-Fi also, even though signal strength is good!
No, I would not recommend this to a friend Not worth it to me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t keep a wifi connection. Returned and passed on vid doorbells lol
I would recommend this to a friendBrand response from Ring
Posted .Hello HomeDepotCustomer,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward, if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you are having trouble with your Ring Pro staying online. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro, press and hold the setup button for 10-15 seconds. Once the white light stops spinning, you can continue with setup. For more information on how to troubleshoot your Ring Pro please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.
Thank you, Jamila, with Ring.
A challenge to set up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having difficulity with set up. Seeking help from Utube and customer service.
I would recommend this to a friendSo so
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is not the greats especially at night
No, I would not recommend this to a friendNot what we needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although this appears to be a good product this is not what we needed. I had to return shortly after purchase
I would recommend this to a friendGreat camera. It works for us.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The chime Bell is a little too low to hear when you’re not in the front of the house.
I would recommend this to a friendI need to get it installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My sister raves about it, so I was inspired to buy one as well. I am waiting for Geek Squad to install it.
I would recommend this to a friendIt’s ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We was very excited until the darn thing goes off if a mosquito flies by it
I would recommend this to a friendWon’t buy again
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Someone ripped it right off. Video cut on parts before, during and after.
No, I would not recommend this to a friendIt's ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life lasts about 2 weeks, I've noticed. I'll buy the solar panel and see how it goes aafter that.
I would recommend this to a friendBrand response from Ring
Posted .Hi Raynaldo,
I would love to connect with you today to follow up on how your battery life is doing on your Ring Pro after using the Solar Panel. Battery life is contingent on usage so the volume of alerts you receive per day will affect it but we can alway provide optimal settings to conserve your battery as well. Would you reach me today at Kandyce@ring.com so that I can follow up on your Ring Pro experience? I look forward to hearing from you!
Thank you,
Kandyce C.,Customer Satisfaction Manager
Kandyce@ring.com
Worked okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work well for me. Because my porch was shaded, the ring unit was stuck on night time mode.
No, I would not recommend this to a friendInconsistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not believe all the advertising. While the door bell does work, it is very inconsistent in video quality, but more importantly in its reaction speed. The average time to see who is at the front door is greater than 45 seconds, and this is with the Door Chime Pro WiFi Extender included. Rather disappointing, especially in the current environment!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Shalako,
I am sorry to hear about this poor Ring experience. It is of great importance to me that your Ring device and app are both working consistently to your expectations. With that being said, I would appreciate the chance to connect with you directly so that I can personally investigate the poor video quality as well as the delay that you are experiencing. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate the chance to turn your Ring experience around for you.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Nice attempt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it and bought the original ring doorbell. Just couldn't get the pro version to work properly.
I would recommend this to a friend