Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Doesn't work as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty easy to set up but it doesn't work as well as expected. Garbled audio and delayed image/video.
No, I would not recommend this to a friendToo Wide
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t read directions and realize that my door chime wasn’t strong enough to support.
I would recommend this to a friend- Cons mentioned:Connectivity
Difficult
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this item bc it’s to difficult to operate and to stay connected to WiFi , it’s always going off line and I would have to call customer services to walk me through getting it back on line and that’s even a headache
No, I would not recommend this to a friend does not work without a good strong network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were not told upon purchase that the ring doorbell might need additional equipment, euro network in order to work efficiently. It now works on and off and now we don't even get a sound signal when someone is at the door. We would not have purchased if we knew we had to spend an additional$500.for the euro network.
No, I would not recommend this to a friendNeeds wider range for WiFi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was great but it needs a wider range for WiFi. It will not work without WiFi
I would recommend this to a friendDifficult to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The men I hired to install the two Ring doorbells spent three hours attempting to install them. These men have been able to connect / install everything else I have asked them to do since I bought my house three years ago. They were unable to get them properly connected. I have someone else scheduled to try...
No, I would not recommend this to a friendDoorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only works if hardwired. No battery option so i returned it. Looks sleek though
I would recommend this to a friendDidn't work....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was helpful, the product still did not work with our setup. First try we were told it was the product. Then, the second time Customer Service said it was registering low. However, it was within the range that it said it would work for power needs. Not worth the extra money to me to hire an electrician to make this work.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Noring,
I am sorry to hear about this unfortunate Ring experience. I do see that you mentioned already having worked with our Customer Support team, however, I would appreciate the chance to connect with you directly so that I can thoroughly investigate the issues that you are encountering with your Ring device. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would like to get to work on improving your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Product good installation terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ring doorbell itself was fine. The installer neglected to tell me I would have to have another device to allow it to work. When I purchased the doorbell, I was told that the installation I paid for it would be complete and ready to go. It was another $200-$300 it purchase the part and have it stalled.
No, I would not recommend this to a friendRing doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it to the store, I couldn't locate my door bell transformer..
I would recommend this to a friendSlightly annoyed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality isn’t there yet.. maybe 5 more years we will see better products
No, I would not recommend this to a friendThe concept is great be careful of the fine print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall use cases for this product don't disappoint. However, installation was an issue as my doorbell transformer was not powerful enough to drive the unit even though the app status said it was fine. Two major issues once past the installation. 1) I get a notice that there is motion at the door. I get an instant message on my phone that there is motion at the door. I click the message and watch the spinner for over a minute and then usually times out, but when it comes up, whatever caused the motion is gone. Issue 2) They want to charge a $3 monthly fee for video storage. This is outrages considering I pay $9.99 for Netflix. There appears to be no option to store on my NAS. I will not pay $3 per month to watch a spinner and time out.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Mukilteo,
Oh no! I would love the opportunity to turn your Ring experience around. Our optional cloud plan is $3/month or $30/year which allows you to review/download/share past Ring videos - we'll look into your cloud video feature requests for the future to improve your Ring experience. The delay is normally attributed to WiFi/bandwidth connection but we'd be happy to further investigate this for you. Would you kindly reach me at TaMia.Dorris@ring.com today so that we can improve your Ring experience, please?
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
Not my favorite
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for about 6 months. Not really happy about it
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Hollyhood,
We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.
All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option.
Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.
Thank you,
Antonio from Ring
Video quality is average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of false alerts. I have tried multiple times to reset zones. False alerts when raining.
I would recommend this to a friendExpected a little more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ring is nice but i recently switched over to nest doorbell without any regrets.
I would recommend this to a friendGreat product for some people.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know people who use this product. Couldn’t get the to work properly at my home.
No, I would not recommend this to a friendDONT POWER ON
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE GOOD DONT POWER ON. I BUY ANYTHING THAN RING SUPPORT MADE, BUT STILL NOT WORKING!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi CAIORRTS,
Oh no, I am so sorry to hear this. I would appreciate the chance to connect with you directly so that I can personally investigate why you are unable to get your Ring Pro to power on. Have you by any chance performed a hard reset yet? Would you please email me at Kaitlyn.rosenthal@ring.com so that I can ensure that we get your Ring Pro working for you?
I would appreciate your time.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Still need some improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My main issue is with the APP which hangs up. Need to have more options and flexibility.
I would recommend this to a friendIt's not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First unit motion detection didn't work. Call costumer service excellent job! (I got new one) a lot of false alerts Sometimes connection is very slow my Swann system is faster. Not 1080 picture 720 resolution Door bell works ok Not options for motion detection only 3 zones no sensitivity like the older model. Two way talk not good
I would recommend this to a friendBrand response from Ring
Posted .Hi Bala, Ring Pro provides 1080p HD video quality and I'm sorry to hear that you're having issues with your speaker. Would you kindly reach me at yul@ring.com so that we can take a closer look at your device/account and ensure your Ring is up and running as it should? I'd appreciate your time, Bala.
Good doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this doorbell is great! I love that it come with my purchase
I would recommend this to a friend