Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Great Concept
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the idea just couldn't get it to work in my home.
I would recommend this to a friendNot yet used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet used. Need to raise doorbell before installing
I would recommend this to a friendNot enough information
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to my network. Brand new Netgear.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello SeaK,
Oh no, I am so sorry to hear this. If you would be so kind as to contact me directly at Kaitlyn.rosenthal@ring.com I would like to investigate the connectivity issues that you are experiencing.
I would appreciate your time.
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
It was ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the item hoping it would be work but it did not.
No, I would not recommend this to a friendGood and may be better with enhanced wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure you have or plan to get fast internet service.
I would recommend this to a friendbeginner here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.couldn't connect called cust svc. still trying to fix
I would recommend this to a friendBrand response from Ring
Posted .Hi Puss,
I'm sorry to hear about your installation experience. Were you able to get your device up and running? I would love the opportunity to speak with you and follow up on this as well as help answer any questions you may have. Would you please email me at jennifer.finefrock@ring.com? I look forward to hearing from you!
Thank you,
Jennifer F., Neighbor Satisfaction Specialist
Jennifer.finefrock@ring.com
Good but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a few seconds before the recording begings
I would recommend this to a friendDead on Arrival... Twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not too enthusiastic about this item. When I installed the first one the unit lit up, and a recorded voice started leading me through the set-up process, then it would enter pairing mode... but my phone couldn't connect to it. I contacted Ring tech support and they ended up shipping me a replacement unit. I received the replacement unit last night, re-installed it, and the device was unresponsive right out of the box. This device didn't even play the recorded voice prompts. The Ring's LEDs would light up and then flash in a circular pattern, but even after a few hard resets, the unit remained unresponsive. Ring is sending me a 3rd unit, but I don't have very high hopes for that one either.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi BillCan,
Oh no, I am so sorry to hear about this poor and inconvenient Ring experience. This is by no means the Ring experience that we intended for you to have. At this point, I would like to step in and personally ensure that your replacement device is up and running with no further hassle for you. Would you please email me at Kaitlyn.rosenthal@ring.com? I would appreciate the chance to connect with you directly so that I can walk you through the installation process to make sure that everything runs smoothly this time around.
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Difficulty Setting Up/ Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying that I am open to changing my review if we can get the doorbell to work. After spending a couple of hours trying to get the doorbell to power up (oh, and this was with a licensed electrician) we called Ring for support. After 45 mini trying the various workarounds that they suggested, I said that this must be defective and the support person agreed. Now I’m waiting for a replacement because they refuse to send before they received the damaged on. We understand that things happen but, you further inconvenience us by making us wait before you send a new one? Not happy at all.
No, I would not recommend this to a friendNice when it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can see the potential for this and am looking forward to the HomeKit integration that Ring has promised for the future. But in the meantime, it needs to actually function. I've installed the Pro Power Kit as instructed, but the doorbell only works for about a day at a time. I have to constantly reset it to get it to function again. Needs some work as there is no reliability.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Keith, that doesn't sound right. You shouldn't have to constantly reset your Ring Pro - would you kindly reach me at yul@ring.com today so that we can take a closer look and provide a permanent solution? I'd appreciate your time today, Keith!
Good idea but does not work in all homes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to install it myself, had a new transformer installed by an electrician and still could not get it to work. Their customer service responded to my calls, even sent a replacement unit, but still would not work for more than 24 hours after being installed.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Mickey,
I'm sorry to hear about the poor installation experience you had with your Ring Pro. I'd like to also investigate your past CS tickets to learn more about the issues you encountered. Kindly reach me at jennifer.finefrock@ring.com so I can ensure your device is up and running to its full potential. I would really appreciate this second opportunity, Mickey.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Difficult to connect to internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on trying to get this camera functional. It requires a very strong wireless in order to connect. Ring customer service was not easy to work with.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Peter,
I'm sorry to hear about your Installation issues. Would you please email me at jennifer.finefrock@ring.com so we can make sure your device is up and running? I'd also like to take some time to look in your open Customer Support tickets to ensure something like this doesn't happen again. I would appreciate your time, Peter and look forward to turning your Ring experience around.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
- Pros mentioned:Motion detection
So far not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this am not impressed. It great at picking up every car that drives by my house but it has never once picked up any people walking in the sidewalk. Even on the people only setting!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Ronn,
Oh no, I am so sorry to hear this. I do see that you mentioned having your motion settings set to "people only," with that being said, I would appreciate the chance to connect with you directly so that I can investigate this for you further. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
ok but video not smooth enough compared to NEST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok but video not smooth enough compared to NEST cam
No, I would not recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good viework, easytodancewithand easy to installed
I would recommend this to a friendTERRIBLY POLICY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, with that being said i found a much better deal from ring itself, but after my best buy product was installed i called costumer service to get it priced matched and save them money not having to go to the store and return it, but was denied the price difference, so i took it back to the store after 17 days and was ONLY given a store credit for the amount, after being a best buy costumer for over 10 years and having spent over 8k on my account i found this very upsetting, and im very disappointed with their costumer service!
I would recommend this to a friendBrand response from Ring
Posted .Hello Carlos,
We are pleased to hear that you are enjoying your new Ring Video Doorbell Pro! We believe that stronger communities are the key to safer neighborhoods. That's why we're driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Thank you for taking the time to share your experience with us, we appreciate you!
Further, if you have a question about an order or an issue with service, contacting Best Buy Customer Service is normally the best course of action. Once you speak with a representative, you should be able to find a fair solution to your problem.
Please do not hesitate to reach out to Ring's customer support staff if we can be of any assistance with your new device! We're happy to help you!
Thanks,
Alexis with Ring
- Cons mentioned:Transformer
Worked for two days then failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked with tech support on about 6 calls. Installed power adapter, bought two transformers, but couldnt get it to work again. Its unfortunate since it got the best rating for a video doorbell.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Kenpokicks,
I'm so sorry to hear about your installation experience. I would love the opportunity to speak with you and learn a bit more about this as well as help answer any questions you may have. Please email me at jennifer.finefrock@ring.com so we can take a further look into this and get your device up and running. I would appreciate your time and look forward to hearing from you!
Thank you,
Jennifer F., Neighbor Satisfaction Specialist
Jennifer.finefrock@ring.com
Yet to work more than12 hoursf
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had FIVE installer visits and three purchased replacement s still not working. Purchased elite doorbell. Getting close to terminating relationship. Telephone customer service a disaster! Well meaning employees but Cross trained coordinating a mess ! A real mess you get dropped or picked by another while being on hold while the on always who fix the bprevious kid working for you to pick the phone and find it empty! Southwest Airlines talks to you fixes the problem and when call center is overwhelmed it's with to another region. No dropped calls no double triple empljoyeee working on the problem. I needs use the phone anymore I go directly to the store!!!!!!!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
I am so sorry to hear this. I greatly appreciate all the time and energy you have put into trying to get your Ring device to work for you and I would like to make sure your time was not wasted. I see that you noted being in contact with our Customer Support team, numerous times, however, I would like to step in and be your direct point of contact from here on out. Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com so that I can personally further investigate the issues you are running into and ensure that we come to a resolution once and for all?
I look very forward to turning your Ring experience around.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Only good for reviewing video
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera does not pull up live video, just spends and try to connect until the person at the door leaves, can only get the video to pull up after guest leaves and then you have to pull up the event menue.
No, I would not recommend this to a friendDoesn’t work and Ring knows it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked for a brief stint but quickly became a poor product. I have had numerous contacts with support and the end result was, “sorry”. So here is my experience. When the doorbell is pressed an alert is immediately sent, but I cannot answer it at all. Internet speeds are fine and Ring Support even validated this. I even purchased the ring chime pro, but that didn’t help either. I placed a WiFi camera with motion detection next to it and it works great. I really wanted to like the product, but this comes up short. Customer support is terrible, but that has been my experience with most of these tech companies.
No, I would not recommend this to a friend