Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the device in June 2017 and after enduring the spotty service, it eventually stopped working. All the connections were done correctly and power supply to the device was good, from the last device health check I performed. I don’t understand why a $250 device stops working barely 18 months after purchase. I truly feel scammed!
No, I would not recommend this to a friendWorst Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 2 of these, the first one didn't work so I exchanged it for another one, this one doesn't work either. After I installed it I got an email from Ring saying the firmware isn't correct and would be sending out a new firmware over the air so it will download when it is available. I am not going to keep waiting for a firmware to download so I can use a $250 doorbell, I have tried contacting the company and they are not easy to get a hold of and when you do talk with someone they have no idea what is going on. Do not waste your time or money.
No, I would not recommend this to a friendBrand response from Ring
Posted .Thank you for purchasing a Ring Pro! Ring Pro was placed in retail stores at an earlier date than requested, however, we're in the process of completing a rollout for a firmware update. This firmware update will alleviate the issues you encountered so far and you'll enjoy your Ring Pro experience much more once that firmware is loaded to your device. I'd like to push this out to you immediately - would you reach me at yul@ring.com today at your earliest convenience? I appreciate your time elderftdrum.
Ring isn't for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works intermittently and when it does the quality isn't what I expected. It was terrible to install as well. If it had worked as the instructions stated it would've been very simple.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi AppleCare,
I'm sorry to hear about your poor installation experience. I'd like to help however I can and ensure your device is up and running consistently. Would you please email me at jennifer.finefrock@ring.com so I can follow up with the concerns you voiced in your review above? I would appreciate your time.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Still Doesn't Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have spent lots of time talking to technical support at ring.com. Nothing that they ever said has ever led us to a picture. It rings. It is a very expensive doorbell. Nothing more.
No, I would not recommend this to a friendCompany sending replacement product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has not been functioning correctly and stopped altogether. Ring.com is sending us a replacement product which will be reinstalled and hopefully work as it is supposed to work.
I would recommend this to a friendBrand response from Ring
Posted .Hi Maya,
I'm sorry to hear about your poor experience with your Ring Video Doorbell. Would you reach me directly at Kandyc@ring.com so that I can follow up on your replacement and make sure we get your all set up and running consistently? I look forward to hearing from you, maya!
Thank you,
Kandyce C., Customer Satisfaction Manager
Kandyce@ring.com
Won't connect to internet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a licensed electrician install the doorbell at my new condo, but I cannot get it to connect on my Internet. Very frustrating
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello SHippy3,
Here at Ring, we see your concerns and are here to lend some assistance.
Based on your review, it seems that you are having trouble connecting your Ring Video Doorbell Pro to your home wifi network. When this occurs, we recommend rebooting your wifi modem and router. Since your router and modem are usually the hardest working devices in your house, for optimal performance, you should reboot them about once a month. To reboot routers or modems, follow the instructions below:
Unplug your router or modem from its power supply (don’t just turn it off).
If your router and modem are separate, unplug both of them.
Wait at least 30 seconds, then plug them back in.
Wait for your internet to be restored.
Here is a helpful article which walks you though additional steps to take if the issue still persists for you after your modem/router reboot: https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly.
If you still have concerns regarding this, we would love to hear from you directly on our Ring Community forum. This is a platform intended for Ring users, just like yourself, to create open discussions regarding their Ring experiences, provide suggestions or feedback, and more: https://community.ring.com/. Thank you, Jamila, with Ring.
Don't do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chime ran when no one was at the door, several times. Chime rang sometimes. A delivery man pushed the door bell a few times & left. I was 20' from the door in my living room. I saw the Ring video after the guy left. Called Ring help line, they said try buying a bigger transformer for the ringer, that "might" help. Later taking with the same person she said try buying a Ring Doorbell chime... that "might" help.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Charley,
You should be able to enjoy the peace of mind that the Ring Video Doorbell Pro is designed to add to your home security. We completely understand the relevance of having your Ring Doorbell Pro trigger your internal house chime when someone rings the bell. This ensures you are alerted when you have a visitor or a delivery arrives.
The Ring Video Doorbell Pro is compatible with most digital and mechanical doorbell systems that are powered by a transformer (16-24 VAC, 40VA max, 50/60Hz). A great first step is locating and confirming your transformer's rating. We would love the opportunity to connect you with so that we can gather some additional information about your setup, chime kit and wiring. Providing you a solution, so you can rely on your Ring doorbell is our top priority. Will you please reach out to us today at amazon.advocates@ring.com? We look forward to working with you.
All the Best,
Danielle from Ring
amazon.advocates@ring.com
After app updates not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning when I first installed the ring I would give this 5 stars. But I find with every update the quality on the video gets worse. Also being able to talk to the person at the door is now almost impossible. By the time the system loads up the person is usually gone. If it does connect, the quality is very poor and it can be hard to communicate. I may try switching to the nest.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Frank,
Thank you for taking the time to share your experience with us. We understand the importance of having a seamless interaction with your visitors. The Ring Video Doorbell Pro should allow you to experience 1080 HD video with clear audio. What you describe is not the experience we want you to have, rest assured, we are here to offer our help.
For optimal Ring app performance, we recommend that you keep your Ring app up-to-date. This helps ensure that the latest issues have been ironed out with the latest release. If you haven't already, please try our Rapid Ring app. This secondary app is lightweight, and intended to connect you to your video events much quicker than before. You may find that Rapid Ring provides a better experience in your specific case.
To keep things working top-notch, please reboot your router every month or so. This helps your router keep your wifi devices, such as Ring Video Doorbell Pro, working at their best. You should notice an improvement in two-way audio and video soon after a reboot.
If all else fails, please read our dedicated support article. Titled "Fixing Poor Audio/Video Quality by Adjusting Your Router" You'll find advanced solutions to help improve your device's performance.
https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router
For further tips, tricks or to start a conversation, please visit our community forum at https://community.ring.com/
All the best,
Marlom at Ring
Subscription Required to Record
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a $200 product I would have expected a little bit more so it was returned. Following are the issues I had. 1. There was a long latency between ringing doorbell mobile notification. 2. Video quality is not the best. 3. Does not support 5GHz Wifi 4. If you want to retain your recordings you must pay a monthly/yearly subscription fee. There are other more reasonably priced products that provide similar features without having to pay for subscriptions for recording and also allow local recording.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
I'm sorry to hear that you are having issues with your Ring Pro. I'd like to connect with you to address your concerns/inquiries about the Ring Pro- would you reach me at Kaitlyn.rosenthal@ring.com today so that we can improve your Ring experience? We would greatly appreciate the opportunity to turn this around for you.
Best,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
can not switch back to color mode in morning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ring has an issue that in morning, it can not automatically switch back to color mode from black white night mode. Had been working with Ring support for couple of weeks and finally they told me it will need a firmware upgrade. For now, I have to reset up it every day. Reading from the web, seems this issue had been first reported back in Feb from a firmware upgrade and it is sad that it will take ring couple of months to work on a fix.Not recommend it until this basic issue got resolved.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi William,
I'm sorry to hear about your poor experience with your Ring Pro and our CS team. Do you happen to have an overhang on your porch? Try holding the black button on the right side under the cover for 20 seconds to reset the device first. Then try another event if you are still getting black and white image If you are still experiencing issues, please reach out to me at marynell@ring.com so that we can improve your Ring experience. I look forward to hearing from you!
Thank you, Mary Nell J., Neighborhood Satisfaction Specialist
TERRIBLE customer service @ RING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible customer service at Ring. The company could careless about correcting issues. I ended up returning product. They blamed it on Best Buy bc the one I bought was supposed to be pulled off of the shelves due to a recall but wasn’t. They wouldn’t work with me to fix it. Best Buy only offers a 15 day window to try the product before losing the ability to return for a full cash back refund. Not enough typing space to lay out the whole story. Was a terrible experience.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Great,
I am so sorry to hear about this unfortunate Ring experience, this is by no means the Ring experience that we intended for you to have. I would appreciate the opportunity to connect with you directly so that I can both follow up on your return as well as provide you with some additional options to improve your Ring experience. Would you be so kind as to email me at Kaitlyn.rosenthal@ring.com?
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
I am returning it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ring doorbell pro not knowing that my existing doorbell didn't have enough power to properly operate it. Ring told me that I needed a separate power thingy that would bypass my current chime. I do not wish to bypass my current chime. I hate this device Ring and Best Buy. A fellow on the phone at Best Buy said he would send me a return label via email but he never did! This is a very expensive doorbell that I cannot use. Take this thing back and I'll be somewhat satisfied.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
Oh no! I'm sorry to hear this. We understand that every home is different and I want to make sure we come to a resolution for you. Would you kindly reach me at Kandyce@ring.com today so that I can provide additional options as well as follow up on your return?
Thank you,
Kandyce K., Neighbor Satisfaction Manager
Kandyce@ring.com
Stopped working after 5 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring is replacing my current device because it is defective. I paid for an electrician to install, and will have to pay a 2nd time for the replacement to be installed. The Ring worked great for about 35 days and then it just stopped. Hours on the phone with customer service determined the device was defective. Very disappointing - I might have a more positive review if the new device works longer than this one.
No, I would not recommend this to a friendLive view not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only have one bad thing to say about the ring door bell pro. I was hoping to answer my door bell via Live View. It is hard to do when this feature is not working as advertised. I have a 275 Mbps download & 11 Mbps uplink connection, The device shows that it has a good signal strength, -45 dB. I did Speedtest with my cell phone placed next to the ring pro and got decent upload/download. Tech support is no help.
No, I would not recommend this to a friendNot ok for moms use
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for my moms use...alit of back and forth on the install.Make sure that you understand your home first.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Lionsb4u,
Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro. We sincerely appreciate it! At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.
While we are saddened to read that this device did not meet your expectations, if you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/.
We look forward to hearing from you, if you have any further feedback regarding your overall experience.
Thank you,
Jamila with Ring
Lost color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great when we first got it, then the color playback and live view went out. i have reset the power with no luck. Tried to return to Best Buy but they wont take it back due to 15 day return policy starts the day you order it online, so the shipping days are included for the total 15 days. This is my last Best Buy purchase if this is what they call member service. I believe i just got a bad one, i realize that happens. But the return policy is very poor in my opinion.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Tony,
I'm so sorry to hear this and would love to connect with you so that we can turn this around for you. Would you connect with me today at Kandyce@ring.com? I would like to take a furhter look into the issues you came across with your video recording so that we can make sure to resolve this for you. I would appreciate your time and look forward to hearing from you, Tony!
Thank you,
Kandyce C., Neighbor Satisfaction Manager
Kandyce@ring.com
Need to upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My home doorbell is wireless and this is a wired ring. They really need to upgrade to wireless with the price being $249. Also technology is growing.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Kekee,
I am sorry to hear about your less than excellent Ring experience. We do, however, have a battery-powered Ring Video Doorbell option. Both the Ring Video Doorbell and Ring Video Doorbell 2 can be battery-operated. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate the chance to provide you with some additional options to improve your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
ICant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot give this a god rating. It started out well however I've had several issues with it not working and now the night mode light is constantly on!!
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello,
Oh no, I am sorry to hear this. Do you happen to have an overhang on your porch? Try holding the black button on the right side under the cover for 20 seconds to reset the device first. Then try another event if you are still getting black and white image If you are still experiencing issues, please reach out to me at Kaitlyn.rosenthal@ring.com so that we can improve your Ring experience. I look forward to hearing from you and getting to the bottom of this!
Thanks,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate that the 2 week trial ended! The Geek Squad service provided was very lousy. Would not recommend this product or service to other customers.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Moniluvv,
I am sorry to hear about your less than excellent Ring experience. I would, however, appreciate the chance to turn this around for you. Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate the chance to improve your Ring experience today.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
- Pros mentioned:Ease of use
good idea needs improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install but connection with unreliable could get set up configuration to keep, not a WiFi issue.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi PS4rules,
I am sorry to hear about this poor Ring experience. Your Ring device should hold a stable connection to your WIFI network. Do you happen to know how far your Ring device is from your router? Would you please email me at Kaitlyn.rosenthal@ring.com?
I would appreciate your time as well as the chance to improve your Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com