Customer Ratings & Reviews
- Model:
- 8VR1P6-0EN0/88LP000CH000
- SKU:
- 5095900
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the excellent video quality and ease of use of the Video Doorbell Pro, along with positive feedback on the installation process and motion detection capabilities. While some users experienced connectivity issues or needed to adjust sensitivity settings, the overall impression highlights the product's strengths in providing enhanced security and peace of mind.
This summary was generated by AI based on customer reviews.
Installation was no fun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation is a pain. We had a hardware issue with the original one so ring sent us a replacement.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Artemis,
You should be able to enjoy the peace of mind that the Ring Video Doorbell Pro is designed to add to your home security. We completely understand the relevance of having your Ring Doorbell Pro online to alert you when you have a visitor or a delivery arrives.
We are pleased to read that our customer support team was able to resolve your hardware issue by providing you a replacement device. The Ring Video Doorbell Pro is compatible with most digital and mechanical doorbell systems that are powered by a transformer (16-24 VAC, 40VA max, 50/60Hz). A great first step to resolving hardware concerns is locating and confirming your transformer's power rating.
If you are still currently experiencing hardware issues, we would love to investigate this concern further with you. Please feel free to check out our community forum at https://community.ring.com/ for some additional tips, tricks, and helpful support information from other Ring users, like yourself.
Thank you,
Alexis with Ring
Did not meet my expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. Delayed of 5-8 seconds 2. Subscription required after a month to see video 3. Device haywire after 3 weeks
No, I would not recommend this to a friendover heated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only worked for about 10 days, then got very hot and mal-functioned; got a replacement and couldn't get it to work at all; returned for credit
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi! Oh no! This is definitely not the type of experience that we want our neighbors (customers) to have when using their Ring products. I would love the opportunity to address any issues and come to a resolution without any delay. Would you kindly reach me at marynell@ring.com today so that I can provide additional options as well as follow up on your return?
Thank you,
Mary Nell J., Neighbor Satisfaction Specialist
Worked for 30 days and already need replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 30 days. Lost connection after that and Customer Service could not resolve. Waiting on replacement .... :(
No, I would not recommend this to a friendAgrevation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation should have taken an hour - on Day 2 - after a significant attempt on with their help line was told to return unit to the store was faulty - not able to connect to the Internet - Store was out of the item. Call help center again asked me to try again drove home tried again with their help still nothing - now I'm riding store to store trying to find one that has the unit to return - top of the line $250 and I get agrevation and my weekend lost
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi BamBoom,
I'm sorry to hear about your poor Ring experience. I'd like to connect with you today to resolve the issues you are experiencing with your Ring Pro. Please reach me directly at Kandyce@ring.com so that I can personally assist you with making sure we get to the bottom of this and get your Ring Pro up and running to your expectations. I would appreciate your time and look forward to hearing from you.
Thank you,
Kandyce C., Customer Satisfaction Manager
Kandyce@ring.com
Thank you,
Kandyce C., Customer Satisfaction Manager
Kandyce@ring.com
Stuck on night mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fatal flaw of this camera is that it keeps getting stuck on night mode during the day time. Ring sent a wedge kit to change the angle of the doorbell but that did not resolve the issue. The doorbell is install outside next to the front door inside a patio that is part of the house. I guess the doorbell cannot be in a shaded area. Ring could not resolve this issue. Had to return in. Too bad. I liked everything else about the camera.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi ai17828,
Oh no! I'm sorry to hear this. Would you kindly reach me at Kandyce@ring.com today so that I can provide additional options as well as follow up on your return? I would appreciate your time.
Thank you, Kandyce C., Neighbor Satisfaction Manager Kandyce@ring.com
Very inconsistent. motion sensor @ night N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unstable. Inconsistent results. Motion sensor not consistent. Motion sensor does not work at night. Wifi signal has to be extremely strong
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Ring1234,
Oh no, I'm sorry to hear that your expectations were not met and would the opportunity to talk to you about your experience. For best streaming performance, we recommend 2 Mbps upload and download speeds. Setting up the motion detection does require a bit of maneuvering to find the right spot, but I can assist you with honing these settings to make sure you receive the alerts that matter to you. Would you kindly reach out to me at TaMia.Dorris@ring.com to turn your experience around and get your Pro working to your expectations?
Thank you,
Ta'Mia D., Neighbor Satisfaction Specialist
TaMia.Dorris@ring.com
buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a replacement of first one that failed. Not real prompt in showing pic on phone.
I would recommend this to a friendBrand response from Ring
Posted .Hi buyer,
Thank you for your continued investment in home security with a Ring Video Doorbell Pro. We understand how important it is to have a timely video feed of your home for peace of mind. Our device specialists are here to gather more detail and help solve this with you.
This device is compatible with 2.4 GHz and 5GHz wifi. In most cases, switching from one signal to the other can help reduce delays in connection. Have you tried both connections?
You can do this by visiting the 'Device Health' section of the Ring app as described in this article: https://support.ring.com/hc/en-us/articles/115001757766-Understanding-Your-Ring-Device-s-Device-Health-Page
We also invite you to reach us directly. This way, we can discuss this in more detail and help guide you towards the best way forward.
Regards,
Marlom at Ring
Not a fan... would suggest a Nest product first...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like this doorbell at all. It came free as a bundle with the purchase of appliances.... but there were problems with the appliance delivery, so we canceled the appliance order... this still arrived... we didn't even know it was at the property. We were then charged for it. This was sneaky on Best Buy's part, and we should never have been charged.
I would recommend this to a friendBehind the times!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware, make sure your doorbell is compatible before you buy it and if you have to buy a new doorbell make sure it’s compatible. What a disaster! Doorbell properly installed and in the middle of the night my doorbell keeps ringing and ringing. After an hour on the phone with Ring, they determined it wasn’t compatible and I returned it. Tech admitted Ring wasn’t up to snuff!
No, I would not recommend this to a friendnot enough information on package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had to buy a bigger door bell transformer and increase my internet speed. after 1 month, the doorbell is not working at all. i had no idea i had to do all those things to get this working. i made many phone calls to the company before learning the above information. the screw that attaches the cover plate to the unit is too close to the wall and was put in crooked and difficult to remove when i had to attempt to reset the doorbell.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Barb,
I'm sorry to hear you are having difficulties with your Ring Pro. I would like to connect with you today to go over the concerns you voiced in your review above and provide additional options for you. Would you please email me at jennifer.finefrock@ring.com? I want to make sure we get your device up and running to its full potential. I look forward to hearing from you, Barb.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit would not work with our transmitter. It had the wrong amperage. Ended up buying a Ring Stick up Camera and it works great!
No, I would not recommend this to a friendBrand response from Ring
Posted .I am so sorry about your first experience with your Ring Product. I am so glad to hear that you like your Stick Up Cam. Is there anything I can do to turn around your first experience? Please feel free to reach out to me at marynell@ring.com. Thank you, Mary Nell J., Neighbor Satisfaction Specialist
- Cons mentioned:Connectivity
Drops Connection to Wifi a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It drops connection to WIFi all the time. Have to reset it again and again. Wont buy it again
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Saam,
This doesn't sound right. I am so sorry to hear about your poor Ring experience, however, I believe I can help. Would you please contact me directly at Kaitlyn.rosenthal@ring.com? I would appreciate the chance to personally investigate these issues for you so that we can get to the bottom of this once and for all.
Thank you and I look forward to providing you with a resolution.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
Poor Quality and Buggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 3 replacements in 8 months. This is a great concept but it's not ready for market. The quality is nowhere near 1080p and night vision doesn't pick up motion unless you're literally standing right in front of it waving your hands. It gets terrible wifi reception and the company always blames your wifi even though every other device I have works flawlessly. I would not recommend this product to anyone.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Bamabreeez,
Oh no, this is not the Ring experience that we intended for you to have. At this point, I would like to step in and personally assist you. It is imperative to me that we get to the bottom of this once and for all so that we can get your Ring Pro up and running consistently to your expectations. I do see that you mentioned having a good WIFI network. Do you happen to know how far your Ring Pro is from your router? Would you please email me at Kaitlyn.rosenthal@ring.com?
I would like to get to work on drastically improving your overall Ring experience.
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
- Pros mentioned:Security
Haven't had to test product but it is in place.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel more secure with the Ring Pro and it is nice to check the house when I am away from home.
I would recommend this to a friendBrand response from Ring
Posted .Hi Trish,
I'm glad to hear you feel more secure with your Ring Pro! Can I help answer any questions you may have? I would love to make sure you are fully satisfied with your Ring Pro. Please email me at jennifer.finefrock@ring.com with any questions or concerns. I am more than happy to help :)
Thank you,
Jennifer F., Community Satisfaction Specialist
Jennifer.finefrock@ring.com
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring worked for 2 days. Doorbell went offline and cannot get it back on line. Tried every troubleshooting suggestion, even uninstalling and starting over with no success. Because I took a few days to install item, I cannot return item to Best Buy due to the return policy of 14 days from date of purchase. Now I’m stuck with an unworkable product.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello CarloG,
Thank you for reaching out to us. Rest assured, we hear your concerns and are here to lend you some assistance. The Ring Pro was designed to give you real time alerts and give you peace of mind in your home security. Moving forward if the Ring products and features are not matching your expectations, we have some options available for you.
Based on your review, it seems that you are having trouble with your Refurbished Ring Pro. If your Ring Pro is not working as intended, we recommend resetting the device. To reset your Ring Pro press and hold the setup button for 10-15 seconds. Once the white light stops spinning you can continue with setup. For more information on how to troubleshoot your Ring Pro please see our help center article: https://support.ring.com/hc/en-us/articles/216536983-What-to-Do-if-Your-Ring-Video-Doorbell-Pro-Goes-Offline.
Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Thank you, Jamila with Ring
IT'S A FINE PRODUCT BUT...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT'S A FINE PRODUCT BUT...AFTER I PURCHASED IT, I REALIZED THERE ARE FAR BETTER TECHNOLOGIES OUT THERE FOR A BETTER BOTTOM LIFE PRICE.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Teeleang,
I'd like to connect with you to address your concerns/inquiries about Ring Video Doorbell - would you reach me at Kandyce@ring.com today so that we can improve your Ring experience?
Thank you,
Kandyce C., Customer Satisfaction Manager
Kandyce@ring.com
Works ok, not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my Ring Pro for a month now and I'm not overly impressed. The motion sensor works sometimes, sometimes it reacts to light changes. The video works sometimes, sometimes it freezes in the middle of the video. I have to restart the unit every once in a while to make it work more consistently. The software is a lot like any cheaper computer in that you have to baby it more and expect it to crash every so often.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Overpriced,
I'm sorry to hear about your device crashing. Are you receiving too many notifications or missed notifications? I would love to connect with you to learn a bit more about the issues you are experiencing. Please email me at jennifer.finefrock@ring.com at your earliest convenience. I look forward to turning your Ring experience around.
Thank you,
Jennifer F., Customer Satisfaction Specialist
Jennifer.finefrock@ring.com
- Cons mentioned:Connectivity
Unable to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not being able to connect the bell. For some reason it doesn’t work right .
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi Bidahosa,
This shouldn't be the case. I want to be sure we assist you with getting your Ring Pro setup and running to your expectations Would you kindly reach me at Kandyuce@ring.com today so that we can resolve this for you? I would appreciate your time. Best,
Kandyce K., Neighbor Satisfaction Manager
not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i see notifications but there is no sound on my I phone. My husband does get sound along with the notification
No, I would not recommend this to a friend